--- title: "Create and view returns in ServiceTitan Mobile" slug: "create-and-view-returns-in-servicetitan-mobile" updated: 2026-10-15T00:45:25Z published: 2026-10-15T00:45:25Z canonical: "help.servicetitan.com/create-and-view-returns-in-servicetitan-mobile" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Create and view returns in ServiceTitan Mobile ## Overview Technicians can create returns for purchase orders in ServiceTitan Mobile. This allows them to return items to vendors when the office is closed or busy. --- ### #### Who uses this feature - Technicians - Applies to all business types #### Feature configuration - Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details. - Permission is required to use this feature. Please contact the account administrator on your team. ## Things to know - Additional [permissions](/construction/docs/set-permissions-for-an-individual-employee-or-technician-1) are required for a technician to create and view returns. - After a technician creates a return, only the technician's office can make changes to the return. - Technicians who can view purchase orders in ServiceTitan Mobile can also view returns that are associated with those purchase orders. ## Create a return 1. From the *Dashboard*, tap the **All Jobs** tab. 2. Select the job that includes the purchase order for the item that you want to return. 3. Tap **View Job**.![A cursor tapping View job under the All Jobs section.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-and-view-returns-in-servicetitan-mobile-image-b3lokwa4.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A49%3A16Z&se=2026-10-31T02%3A49%3A16Z&sr=c&sp=r&sig=3Pdf7r1I9AuLvhGQSfCNy%2BLptbBVub54AxTd853PRn0%3D) 4. In the job record that opens, you can create a return for a PO from a job or from an invoice attached to a job: 1. For a job, tap **Purchase Orders** on the *Job* page then, on the *Purchase Orders* page that opens, tap the **More![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-and-view-returns-in-servicetitan-mobile-image-vp8o2kua.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A49%3A16Z&se=2026-10-31T02%3A49%3A16Z&sr=c&sp=r&sig=3Pdf7r1I9AuLvhGQSfCNy%2BLptbBVub54AxTd853PRn0%3D)**icon and tap **Create Return**. 2. For an invoice, tap **Invoice** from the side menu, then tap **Purchase Orders**. On the *Purchase Orders* page that opens, tap the **More![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-and-view-returns-in-servicetitan-mobile-image-cfr40x3v.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A49%3A16Z&se=2026-10-31T02%3A49%3A16Z&sr=c&sp=r&sig=3Pdf7r1I9AuLvhGQSfCNy%2BLptbBVub54AxTd853PRn0%3D)**icon and tap **Create Return**.![A cursor tapping Create Return from the Actions dropdown field.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-and-view-returns-in-servicetitan-mobile-image-0xs7ooip.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A49%3A16Z&se=2026-10-31T02%3A49%3A16Z&sr=c&sp=r&sig=3Pdf7r1I9AuLvhGQSfCNy%2BLptbBVub54AxTd853PRn0%3D) 5. In the *Create Return* page that opens, find the *Equipment and Materials* list and enter the **Quantity to Return** for each item that you want to return. Enter '0' for each item that you don't want to return.![Image showing the Create Return screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-and-view-returns-in-servicetitan-mobile-image-m1755h5r.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A49%3A16Z&se=2026-10-31T02%3A49%3A16Z&sr=c&sp=r&sig=3Pdf7r1I9AuLvhGQSfCNy%2BLptbBVub54AxTd853PRn0%3D) 6. Tap **Create**. 7. On the verification pop-up message, tap **Create** to confirm that you want to create the return. On the *Purchase Orders* page, you can see a return that is created for the purchase order and the total cost of items to be returned. ![Image showing how many returns were created.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-and-view-returns-in-servicetitan-mobile-image-sabrcp7f.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A49%3A16Z&se=2026-10-31T02%3A49%3A16Z&sr=c&sp=r&sig=3Pdf7r1I9AuLvhGQSfCNy%2BLptbBVub54AxTd853PRn0%3D) ## View a return 1. Select the job that includes the purchase order and returned item that you want to view. 2. The **View Job**. The job record opens. 3. You can view a return from a job or from an invoice attached to a job: 1. For a job, tap **Purchase Orders** on the *Job* page then, on the *Purchase Orders* page that opens, tap the **More![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-and-view-returns-in-servicetitan-mobile-image-ttikfdbk.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A49%3A16Z&se=2026-10-31T02%3A49%3A16Z&sr=c&sp=r&sig=3Pdf7r1I9AuLvhGQSfCNy%2BLptbBVub54AxTd853PRn0%3D)**icon and tap **View**. 2. For an invoice, tap **Invoice** from the side menu then, tap **Purchase Orders**. On the *Purchase Orders* page that opens, tap the **More![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-and-view-returns-in-servicetitan-mobile-image-llvkkpyf.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A49%3A16Z&se=2026-10-31T02%3A49%3A16Z&sr=c&sp=r&sig=3Pdf7r1I9AuLvhGQSfCNy%2BLptbBVub54AxTd853PRn0%3D)**icon and tap **View**.![A cursor tapping View from the Actions dropdown field.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-and-view-returns-in-servicetitan-mobile-image-aoeguurc.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A49%3A16Z&se=2026-10-31T02%3A49%3A16Z&sr=c&sp=r&sig=3Pdf7r1I9AuLvhGQSfCNy%2BLptbBVub54AxTd853PRn0%3D)On the *Purchase Order Details* page that opens, you can see a summary of the return, including the return number, date, and total dollar amount.![Image showing Purchase Order Details screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-and-view-returns-in-servicetitan-mobile-image-gemr06gy.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A49%3A16Z&se=2026-10-31T02%3A49%3A16Z&sr=c&sp=r&sig=3Pdf7r1I9AuLvhGQSfCNy%2BLptbBVub54AxTd853PRn0%3D) ## Want to learn more? - Visit ServiceTitan Academy and enroll in [Mobile Basics](https://servicetitan.docebosaas.com/academy/learn/courses/357/Mobile-Basics-Overview) - See [Mobile Handbook](/construction/docs/download-the-servicetitan-mobile-technician-handbook)