--- title: "Create and manage Fleet Pro employee profiles" slug: "create-and-manage-fleet-pro-employee-profiles" updated: 2026-10-15T00:42:56Z published: 2026-10-15T00:42:56Z canonical: "help.servicetitan.com/create-and-manage-fleet-pro-employee-profiles" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Create and manage Fleet Pro employee profiles ## ## Overview You can add, edit, and manage Fleet Pro employees from the *People* section of the Settings. ## --- ### #### Who uses this feature - Fleet managers, dispatch managers, and dispatchers - Applies to all business types - Applies to all trades #### Feature configuration - Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details. - To get started with Fleet Pro, request a demo by clicking **Get Started** on our [Pro Products page](https://www.servicetitan.com/features/pro/fleet), or reach out to your Customer Success Manager (CSM) or Pro Account Manager. ## Add a Fleet Pro employee profile 1. Go to the navigation bar and click **Settings** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A36Z&se=2026-10-31T03%3A37%3A36Z&sr=c&sp=r&sig=wjtjbr73aV4h5mXRDgI0Oxm7TT1Fb%2BPVidscOof7d30%3D). 2. In the side panel, go to **People** **>** **Employees**. The *Employees* screen opens including all ServiceTitan users. 3. Click **Add**. The *Add Employee* screen opens. ![User interface showing employee list with an 'Add' button highlighted for adding new employees.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-and-manage-fleet-pro-employee-profiles-image-g5a6y14v.jpg?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A36Z&se=2026-10-31T03%3A37%3A36Z&sr=c&sp=r&sig=wjtjbr73aV4h5mXRDgI0Oxm7TT1Fb%2BPVidscOof7d30%3D) 4. In the *Profile* tab, enter basic information about the employee: 1. **Employee Name:** Name of the employee. This is used across Fleet Pro and in reports. 2. **Company Position:** Positions are used to customize notifications and training programs. Select as many positions that reflect the employee’s duties. 3. **Role**: Role of the employee. This is used to set their default permissions. 4. **Business Unit** (Optional:) Business unit (BU) of the employee. BUs are used for reporting purposes and to control access to certain features. 5. **Photo** (Optional): Upload a photo to represent the employee. This image is used across Fleet Pro. 5. Enter the employee’s contact information: 1. **Email:** Email address of the employee. This is used for verification purposes and to send reports. This address cannot be used with another employee profile. 2. **Mobile Phone** (Optional): Mobile phone number of the employee 3. **Office Phone** (Optional): Actual phone number the employee uses to place and receive calls while working. > **Note:** Select **Has Extension** to connect to the employee directly and save time. *![Contact information form displaying email, office phone, and mobile phone fields.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-and-manage-fleet-pro-employee-profiles-image-uwiiulr8.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A36Z&se=2026-10-31T03%3A37%3A36Z&sr=c&sp=r&sig=wjtjbr73aV4h5mXRDgI0Oxm7TT1Fb%2BPVidscOof7d30%3D)* 6. Enter the ServiceTitan employee’s details to manage their access: 1. **New Account Status**: Select how you want to complete the account setup: - **Create an account later**: Set up username and password at a later date - **Send invitation via email**: Employee receives an email with instructions on setting up their ServiceTitan username and password - **Create username and password**: Enter the employee’s ServiceTitan credentials during the profile creation process ![Form for creating a new account with username and password fields highlighted.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-and-manage-fleet-pro-employee-profiles-image-wxvhihx3.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A36Z&se=2026-10-31T03%3A37%3A36Z&sr=c&sp=r&sig=wjtjbr73aV4h5mXRDgI0Oxm7TT1Fb%2BPVidscOof7d30%3D) 7. Turn on the **Enabled** toggle to create an account for the employee in Fleet Pro. This creates a user in Fleet Pro. ![Enable Fleet Pro Access toggle for employee account creation in Fleet Pro system.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-and-manage-fleet-pro-employee-profiles-image-601iwa62.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A36Z&se=2026-10-31T03%3A37%3A36Z&sr=c&sp=r&sig=wjtjbr73aV4h5mXRDgI0Oxm7TT1Fb%2BPVidscOof7d30%3D) 8. When you’re finished, click **Save Changes**. > **Note:** The Permissions tab is optional. You can always set employee permissions later. Edit a Fleet Pro employee profile 1. Go to the navigation bar and click **Settings** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A36Z&se=2026-10-31T03%3A37%3A36Z&sr=c&sp=r&sig=wjtjbr73aV4h5mXRDgI0Oxm7TT1Fb%2BPVidscOof7d30%3D). 2. In the side panel, go to **People** **>** **Employees**. The *Employees* screen opens. > **Note:** By default, the table shows active profiles. To view inactive profiles, in the Active column header, click **Filter ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-filter-alt.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A36Z&se=2026-10-31T03%3A37%3A36Z&sr=c&sp=r&sig=wjtjbr73aV4h5mXRDgI0Oxm7TT1Fb%2BPVidscOof7d30%3D)**, select **Inactive**, and click **Filter**. > [!TIP] > **Tip:** Click **Filter ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-filter-alt.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A36Z&se=2026-10-31T03%3A37%3A36Z&sr=c&sp=r&sig=wjtjbr73aV4h5mXRDgI0Oxm7TT1Fb%2BPVidscOof7d30%3D)** for any column header to filter the employee table for items in that column. 3. For the profile you want to update, click **Edit**. The *Edit Employee* screen opens. ![Employee management interface showing user details and edit options for employees.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-and-manage-fleet-pro-employee-profiles-image-i04jei44.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A36Z&se=2026-10-31T03%3A37%3A36Z&sr=c&sp=r&sig=wjtjbr73aV4h5mXRDgI0Oxm7TT1Fb%2BPVidscOof7d30%3D) 4. Make changes to the profile as needed. > [!TIP] > **Tip:** Click **Profile Actions** **>** **Deactivate employee** to make the profile inactive. Employees cannot sign in with an inactive profile. *![Editing employee profile for Mark John, including deactivation option and position selection.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-and-manage-fleet-pro-employee-profiles-image-ms4cqk2q.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A36Z&se=2026-10-31T03%3A37%3A36Z&sr=c&sp=r&sig=wjtjbr73aV4h5mXRDgI0Oxm7TT1Fb%2BPVidscOof7d30%3D)* 5. When you’re finished, click **Save Changes**. If you need to edit another employee’s account, click **Employees** in the side panel to return to the *Employees* screen. ## Manage employee profiles in bulk You can make bulk changes on profiles from the *Employees* screen including activating and deactivating profiles and sending password reset and account invite emails: 1. Go to the navigation bar and click **Settings** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A36Z&se=2026-10-31T03%3A37%3A36Z&sr=c&sp=r&sig=wjtjbr73aV4h5mXRDgI0Oxm7TT1Fb%2BPVidscOof7d30%3D). 2. In the side panel, go to **People** **>** **Employees**. The *Employees* screen opens. 3. Select the employees you want to bulk change. 4. Click the **Actions** dropdown and select an action: - **Activate:** Reactivate inactive employee profiles > **Note:** To view inactive employee profiles, in the Active column header, click **Filter ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-filter-alt.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A36Z&se=2026-10-31T03%3A37%3A36Z&sr=c&sp=r&sig=wjtjbr73aV4h5mXRDgI0Oxm7TT1Fb%2BPVidscOof7d30%3D)**, select **Inactive**, and click **Filter**. - **Deactivate**: Make employee profiles inactive. Employees cannot sign in with an inactive profile - **Send Password Reset:** Email a prompt to set a new account password to the address listed on the employee’s profile - **Send Account Invite:** Email an invitation to set up their account to the address listed on the employee’s profile ![Dropdown menu showing employee activation options in a management interface.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-and-manage-fleet-pro-employee-profiles-image-kcnhh2j9.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A36Z&se=2026-10-31T03%3A37%3A36Z&sr=c&sp=r&sig=wjtjbr73aV4h5mXRDgI0Oxm7TT1Fb%2BPVidscOof7d30%3D) 5. Confirm the action in the pop-up notification. ## Want to learn more? - See [Fleet Pro](/construction/docs/fleet-pro-home) ServiceTitan's fleet management add-on providing GPS tracking, driver behavior monitoring, AI cameras, and vehicle maintenance alerts. **What it does:** Gives operations managers real-time visibility into every vehicle, reducing fuel costs, improving safety, and lowering insurance premiums. **Also called:** GPS fleet tracking, Telematics **Tags:** Fleet Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)