--- title: "Create alerts in Reputation Management" slug: "create-alerts-in-reputation-management" updated: 2026-10-15T00:56:48Z published: 2026-10-15T00:56:48Z canonical: "help.servicetitan.com/create-alerts-in-reputation-management" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Create alerts in Reputation Management ## Overview Create alerts to remind your team to respond, match, verify, and work on the text message (SMS) and email Review Requests sent to them. --- ### #### Who uses this feature - Marketing managers, business owners, and other marketers on your team - Applies to all business types - Applies to all trades #### Feature configuration - To get started with Marketing Pro Reputation, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro), or reach out to your Customer Success Manager (CSM) or Pro Account Manager. ## Things to know - Before you start using Marketing Pro Reputation, set your Marketing Pro email settings. For more, see [Manage Marketing Pro settings](/v1/docs/manage-marketing-pro-settings). - To use the *Number of Stars (Internal Reviews)* alert type, you must first enable the *Advanced Survey Creation* feature. This can be found in **Settings** **> Marketing Pro > Reputation Management > Advanced Surveys**. After enabling this feature, you may need to refresh your browser for the alert to appear. ## Manage alerts Add, edit, activate, and deactivate alerts that your team members can receive as a response to review requests. ## Add alerts 1. Go to the navigation bar and click **Marketing** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-alerts-in-reputation-management-image-4wouxw59.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A44Z&se=2026-10-31T01%3A42%3A44Z&sr=c&sp=r&sig=N2t19zZ3kK%2BQgpjZKAw%2BYmVqk5GzXo2u9ABo9Shj1lg%3D). 2. In the side menu, click **Alerts**. 3. Click **Create Alert**. ![Table displaying alert settings with options to activate or deactivate notifications.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-alerts-in-reputation-management-image-m106kzl1.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A44Z&se=2026-10-31T01%3A42%3A44Z&sr=c&sp=r&sig=N2t19zZ3kK%2BQgpjZKAw%2BYmVqk5GzXo2u9ABo9Shj1lg%3D) 4. On the *New Alert* screen that opens, provide the alert details: - **Type:** Select the type of alert you want to create: - **No Response:** Sends an alert if your team doesn't respond to a published review within a specified time. - **Not Verified:** Sends an alert if your team doesn't verify a customer review within a specified time. - **Number of Stars (External Reviews):** Sends an alert when you receive an external review with a specific star rating. - **Social Platform Authorization Expired:** Sends an alert when your Google or Facebook authorization has been expired for a certain number of days. - **Number of Stars (Internal Reviews):** Sends an alert when you receive an internal review with a specific star rating. - **Details:** Specify when to send the alert based on the alert type you selected: - **No Response:** Enter how many days your team has to respond to a review before sending the alert. - **Not Verified:** Enter how many days your team has to verify a review before sending the alert. - **Number of Stars (External Reviews):** Select which star rating triggers the alert for external reviews. - **Social Platform Authorization Expired:** Enter the number of days the social platform authorization must be expired before the alert is sent. - **Delivery Method:** Select how to send the alert. - **Recipients:** Select who receives the alert. ![Form for creating a new alert with type, details, delivery method, and recipients.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-alerts-in-reputation-management-image-8g0ckyw1.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A44Z&se=2026-10-31T01%3A42%3A44Z&sr=c&sp=r&sig=N2t19zZ3kK%2BQgpjZKAw%2BYmVqk5GzXo2u9ABo9Shj1lg%3D) 5. When finished, click **Save**. ## Edit alerts 1. Go to the navigation bar and click **Marketing** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-alerts-in-reputation-management-image-qugi7kw2.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A44Z&se=2026-10-31T01%3A42%3A44Z&sr=c&sp=r&sig=N2t19zZ3kK%2BQgpjZKAw%2BYmVqk5GzXo2u9ABo9Shj1lg%3D). 2. In the side menu, click **Alerts**. 3. Hover over an alert and click the **Edit** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-alerts-in-reputation-management-image-5ltxxjqd.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A44Z&se=2026-10-31T01%3A42%3A44Z&sr=c&sp=r&sig=N2t19zZ3kK%2BQgpjZKAw%2BYmVqk5GzXo2u9ABo9Shj1lg%3D) icon. ![Table displaying alert settings with options to activate or deactivate notifications.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-alerts-in-reputation-management-image-6passmtr.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A44Z&se=2026-10-31T01%3A42%3A44Z&sr=c&sp=r&sig=N2t19zZ3kK%2BQgpjZKAw%2BYmVqk5GzXo2u9ABo9Shj1lg%3D) 4. Update your alert details as needed. 5. When finished, click **Save**. ## Activate or Deactivate alerts You can activate or deactivate one or more alerts at the same time. For a single alert, go to **Alerts** then select **Activate** or **Deactivate**. ![Overview of alert settings with options to activate or deactivate notifications for staff.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-alerts-in-reputation-management-image-wb48mvlg.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A44Z&se=2026-10-31T01%3A42%3A44Z&sr=c&sp=r&sig=N2t19zZ3kK%2BQgpjZKAw%2BYmVqk5GzXo2u9ABo9Shj1lg%3D) To activate or deactivate alerts in bulk, select the box next to the *Type* column to select all, or click the box for the specific alerts you want to include. Then click **Activate** or **Deactivate**. ![Table displaying alert types, details, delivery methods, recipients, and their statuses.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-alerts-in-reputation-management-image-ormsrj2n.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A44Z&se=2026-10-31T01%3A42%3A44Z&sr=c&sp=r&sig=N2t19zZ3kK%2BQgpjZKAw%2BYmVqk5GzXo2u9ABo9Shj1lg%3D) ## FAQ --- ### #### Can I create review alerts from inside ServiceTitan? Yes, you can create alerts for when customers post new reviews and route them to the appropriate responder based on the star rating. You can also create alerts to remind you to respond to reviews and match reviews to technicians. For more, see [Create alerts in Reputation Management](/construction/docs/create-alerts-in-reputation-management). ## Want to learn more? - See [Get started with Marketing Pro Reputation Management](/construction/docs/get-started-with-marketing-pro-reputation-management) Targeted text message campaigns sent to customer segments through Marketing Pro. **What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers. **Also called:** Text marketing, SMS marketing **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** Text Campaigns Automated SMS or email requests sent to customers post-job asking them to leave a review on Google or other platforms. **What it does:** Increases review volume and star ratings — directly impacting organic search rankings and inbound lead flow. **Also called:** Review ask, Post-job review prompt **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns. **What it does:** Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue. **Also called:** ST Marketing, Marketing automation **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Tools for requesting, monitoring, and responding to online reviews across Google, Yelp, and other platforms. **What it does:** Protects and grows a business's online reputation — the primary driver of inbound calls — by automating review requests and responses. **Also called:** Review management, Online reviews **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)