---
title: "Create a return"
slug: "create-a-return"
updated: 2026-10-15T00:47:26Z
published: 2026-10-15T00:47:26Z
canonical: "help.servicetitan.com/create-a-return"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a return

> [!NOTE]
> **Note:** This feature has been updated for most users and the processes are different. See [Return Types](/construction/docs/return-types#create-a-return-type) for the updated version.

## Things to know

- You can process returns if the quantity from procurement and all invoices is greater than the quantity you want to return.

## Create a return from an invoice

To create a return from the invoice screen, complete the following:

1. Navigate to the invoice you want to create a return from, and click **Add a purchase order.**

> [!NOTE]
> **Note:** If the purchase order is related to a project, the purchase order's business unit must match one of the project's assigned business units, if it has any.

![Adding a Purchase Order from the Invoice screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-a-return-image-cjdvjw65.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A41%3A33Z&se=2026-10-31T01%3A41%3A33Z&sr=c&sp=r&sig=YIE2qG%2BvRjv9Rd098Ub0MCMcxwoz8xDH1FU%2B1EBu7Zc%3D)
2. In the *Line Items* section click **Add Item**. You will be directed to *Add Purchase Order Line Item* screen where you can enter the details for your return.

> [!NOTE]
> **Note:** In the Quantity field, enter the quantity of items you returning as a negative number.
3. When you are finished, click **Add Item**. You now see your return listed in the *Line Items* section of the invoice.![Image showing the Add Purchase Order Line Item screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-a-return-image-ww50amet.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A41%3A33Z&se=2026-10-31T01%3A41%3A33Z&sr=c&sp=r&sig=YIE2qG%2BvRjv9Rd098Ub0MCMcxwoz8xDH1FU%2B1EBu7Zc%3D)
4. Click **Save** to complete the creation of your return.

## Create a non-job return

To create a non-job return, complete the following:

1. Navigate to the **Dispatch Board.**
2. Click the technician for who the return is being made. Then, select *Non-job purchase orders*.
3. From the *Purchase Orders* screen, click **Add**.
4. In the *Line Items* section, click **Add Item**.![Image showing the Add Item button.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-a-return-image-zw8yumms.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A41%3A33Z&se=2026-10-31T01%3A41%3A33Z&sr=c&sp=r&sig=YIE2qG%2BvRjv9Rd098Ub0MCMcxwoz8xDH1FU%2B1EBu7Zc%3D)You will be directed to *Add Purchase Order Line Item* screen where you can enter the details for your return.

> [!NOTE]
> **Note:** In the *Quantity* field, enter the quantity of items you returning as a negative number.
5. When you are finished, click **Add Item**. You now see your return listed in the *Line Items* section of the invoice.![Add Purchase Order Line Item screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-a-return-image-hr5xnihn.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A41%3A33Z&se=2026-10-31T01%3A41%3A33Z&sr=c&sp=r&sig=YIE2qG%2BvRjv9Rd098Ub0MCMcxwoz8xDH1FU%2B1EBu7Zc%3D)
6. Click **Save** to complete the creation of your return.