---
title: "Create a location finding in the ServiceTitan Field Mobile App"
slug: "create-a-location-finding-in-the-servicetitan-field-mobile-app"
updated: 2026-10-15T00:38:26Z
published: 2026-10-15T00:38:26Z
canonical: "help.servicetitan.com/create-a-location-finding-in-the-servicetitan-field-mobile-app"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a location finding in the ServiceTitan Field Mobile App

## Overview

Create a location finding in the Field Mobile App to document general issues or observations related to a service location. This allows you to record important details about the location.

> [!TIP]
> **Tip:** If the video doesn't play in full screen, tap **More** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-horiz.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A03Z&se=2026-10-31T02%3A47%3A03Z&sr=c&sp=r&sig=DfWqOIv0yHNkXweCcdP6zYcRPDfrZWpOJpP%2FNWHPqFI%3D) then **Fit Screen** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-fit-screen.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A03Z&se=2026-10-31T02%3A47%3A03Z&sr=c&sp=r&sig=DfWqOIv0yHNkXweCcdP6zYcRPDfrZWpOJpP%2FNWHPqFI%3D).

[KB - Create a Location Finding in the ServiceTitan Field Mobile App Video](https://fast.wistia.net/embed/iframe/bx0ts7xfs1?web_component=true&seo=true&videoFoam=false)

---

### 

#### Who uses this feature

- Technicians
- Primarily for Residential Service and Commercial Service business types

#### Feature configuration

- The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements).
- If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com).
- Account configuration is required to create location findings. Please contact your office for details.
- The *View location record permission* is required to see and use all details on the Location Info tab in the Field Mobile App. Please contact the account administrator on your team.

## Things to know

- You can create a location finding in one of three ways, depending on the workflow you need to complete:
  - [From a form](/construction/docs/create-a-location-finding-in-the-servicetitan-field-mobile-app#create-a-location-finding-from-a-form-in-the-field-mobile-app)
  - [From the bottom Add menu](/construction/docs/create-a-location-finding-in-the-servicetitan-field-mobile-app#create-a-location-finding-from-a-job-location-in-the-field-mobile-app)
  - [From the job Location Info tab](/construction/docs/create-a-location-finding-in-the-servicetitan-field-mobile-app#create-a-location-finding-from-a-job-location-in-the-field-mobile-app)

## Best practices

[Add findings to estimates and present them](/construction/docs/add-equipment-location-form-findings-estimates-servicetitan-field-mobile-app) to the customer to help them determine which estimate to authorize.

## Create a location finding from a form in the Field Mobile App

> [!NOTE]
> **Note:** The *View forms* permission is required to create a finding from a form. Please contact the account administrator on your team.

1. Open your current job and tap the **Forms** tab.
2. Tap the **form** to open it.
3. Tap the **Flag** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-follow-up-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A03Z&se=2026-10-31T02%3A47%3A03Z&sr=c&sp=r&sig=DfWqOIv0yHNkXweCcdP6zYcRPDfrZWpOJpP%2FNWHPqFI%3D) next to the form questions you want to mark as findings.
4. Tap the **Flag** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-follow-up-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A03Z&se=2026-10-31T02%3A47%3A03Z&sr=c&sp=r&sig=DfWqOIv0yHNkXweCcdP6zYcRPDfrZWpOJpP%2FNWHPqFI%3D) at the bottom next to *Save* then select one of the following options:
  - **Save Form and Create Finding**
  - **Complete Form and Create Finding** ![Chiller maintenance form showing system condition rating options and brand selection.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-a-location-finding-in-the-servicetitan-field-mobile-app-image-vn2bbh0r.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A03Z&se=2026-10-31T02%3A47%3A03Z&sr=c&sp=r&sig=DfWqOIv0yHNkXweCcdP6zYcRPDfrZWpOJpP%2FNWHPqFI%3D)
5. On the *Add Finding* screen that opens, enter the required information then [finish creating the finding](/construction/docs/create-a-location-finding-in-the-servicetitan-field-mobile-app#finish-creating-a-location-finding-in-the-field-mobile-app).

## Create a location finding from a job location in the Field Mobile App

1. Open your current job and tap **Add > Add Finding** or go to the **Location Info** tab and tap **Add Finding** in the *Findings* section.
2. On the *Add Finding* screen that opens, enter the required information then [finish creating the finding](/construction/docs/create-a-location-finding-in-the-servicetitan-field-mobile-app#finish-creating-a-location-finding-in-the-field-mobile-app).

## Finish creating a location finding in the Field Mobile App

On the *Add Finding* screen, enter the following information:

- **Name:** Enter a short name for the finding. If you added it from a form, Titan Intelligence (TI) enters this automatically and you can edit it if needed.
- **Description:** Enter a detailed description of the finding. If you added it from a form, Titan Intelligence (TI) enters this automatically and you can edit it if needed.
- **Solution/Recommendation:** Enter a recommended solution for the finding.
- **Urgency Level:** Select how urgent the finding is: **Low, Medium, High,** or **Critical**.
- **Internal Notes:** Enter internal notes about the finding for the office.
- **Attachments:** Tap **Add** + to take or upload photos, videos, or files for the finding.

> [!NOTE]
> **Note:** If you flagged form fields with attachments, that media is automatically attached to the finding when creating it from a form.
- **Flagged Fields:** If you added the finding from a form, the form questions flagged as findings are automatically included. Tap **Edit** to change them or **Add Flagged Form Fields** to select and add more.

> [!NOTE]
> **Note:** You can add questions from multiple forms to the same finding and a flagged question on one form can be added to multiple findings.
- **Equipment:** If the finding also needs to be attached to an equipment item, add it here. ![Details about compressor burnout symptoms and recommended actions for maintenance.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-a-location-finding-in-the-servicetitan-field-mobile-app-image-07l555qe.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A03Z&se=2026-10-31T02%3A47%3A03Z&sr=c&sp=r&sig=DfWqOIv0yHNkXweCcdP6zYcRPDfrZWpOJpP%2FNWHPqFI%3D)

When finished, tap one of the following options:

- **Save:** Create the finding and attach it to the location. If you included an equipment item, this also attaches the finding to the equipment.
- **Save & Create Estimate:** Create the finding, attach it to the location, and create an estimate that includes this finding so you can present it to the customer. For more, see [Add equipment, location, and form findings to estimates in the ServiceTitan Field Mobile App](/construction/docs/add-equipment-location-form-findings-estimates-servicetitan-field-mobile-app).

## View, edit, duplicate, and archive findings on a location in the Field Mobile App

On the **Location Info** tab, scroll to the *Findings* section and tap **View All**. On the *Findings* screen that opens, you can:

- Use the **Search** box to locate a specific location finding by description keyword, solution keyword, or linked estimate name.
- Tap **Sort by** and select:
  - **Status:** Sorts the location finding list by *New, Estimate Created, Job Booked, Estimate Rejected,* and *Archive*.
  - **Urgency:** Sorts the location finding list by *Critical, High, Medium,* and *Low*.
  - **Date (Newest):** Sorts the location finding list from most recently created to oldest.
  - **Date (Oldest):** Sorts the location finding list from most oldest to most recently created. ![List of HVAC findings with urgency levels and sorting options displayed on a mobile screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-a-location-finding-in-the-servicetitan-field-mobile-app-image-enf8mk12.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A03Z&se=2026-10-31T02%3A47%3A03Z&sr=c&sp=r&sig=DfWqOIv0yHNkXweCcdP6zYcRPDfrZWpOJpP%2FNWHPqFI%3D)

After you locate the finding you want to view, tap it to open it. On the finding that opens, you can:

- **Edit:** Make any necessary changes then tap **Save**.

> [!NOTE]
> **Note:** If the finding is attached to a form, the form questions flagged as findings are automatically included. Tap **Edit** to change them or **Add Flagged Form Fields** to select and add more. You can add questions from multiple forms to the same finding and a flagged question on one form can be added to multiple findings.
- **Duplicate:** Tap **Copy** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-content-copy.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A03Z&se=2026-10-31T02%3A47%3A03Z&sr=c&sp=r&sig=DfWqOIv0yHNkXweCcdP6zYcRPDfrZWpOJpP%2FNWHPqFI%3D) to duplicate the finding. This is helpful if you need to create another finding for this location that includes the same or similar information, which you can edit as needed.
- **Archive:** Tap **Archive** to archive the finding if it's no longer relevant or needed.

> [!NOTE]
> **Note:** This changes the status to *Archived* without deleting the finding, ensuring a historical record of it remains.

![Details of compressor burnout status and recommendations for replacement are displayed.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-a-location-finding-in-the-servicetitan-field-mobile-app-image-s3imf0yp.jpg?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A03Z&se=2026-10-31T02%3A47%3A03Z&sr=c&sp=r&sig=DfWqOIv0yHNkXweCcdP6zYcRPDfrZWpOJpP%2FNWHPqFI%3D)

## Confirm findings during job closeout in the Field Mobile App

During job closeout, you're prompted to confirm that all findings have been captured. Select the **checkbox** to confirm you've identified and completed all findings for the job.

If needed, you can tap **Add** to add a finding before closing out.

![Job completion screen showing tasks, appointments, and findings to be captured.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-a-location-finding-in-the-servicetitan-field-mobile-app-image-u5xsmv82.jpg?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A03Z&se=2026-10-31T02%3A47%3A03Z&sr=c&sp=r&sig=DfWqOIv0yHNkXweCcdP6zYcRPDfrZWpOJpP%2FNWHPqFI%3D)

> [!NOTE]
> **Note:** If your office has enabled the *Allow closing job without confirming findings* permission on your profile, you're required to confirm findings before completing the job.

## Want to learn more?

- See [Create an equipment finding in the ServiceTitan Field Mobile App](/construction/docs/create-an-equipment-finding-in-the-servicetitan-field-mobile-app)
- See [Add equipment, location, and form findings to estimates in the ServiceTitan Field Mobile App](/construction/docs/add-equipment-location-form-findings-estimates-servicetitan-field-mobile-app)