---
title: "Configure pay calculations"
slug: "configure-pay-calculations"
updated: 2026-10-15T01:03:49Z
published: 2026-10-15T01:03:49Z
canonical: "help.servicetitan.com/configure-pay-calculations"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure pay calculations

## Overview

Set up how pay rules calculate payroll amounts based on multiple options. You can set flat bonuses, percentages, and sliding scales. Set pay multipliers manually or use custom payroll fields for added flexibility.

[Configure pay calculations (Configurable Payroll) Video](https://fast.wistia.net/embed/iframe/mnoyqa3hem?web_component=true&seo=true&videoFoam=false)

---

### 

#### Who uses this feature

- Administrators and managers
- This feature is available in the ServiceTitan Works package.

## Things to know

- You configure pay calculations when you [set up pay rules](/construction/docs/set-up-and-manage-payroll-profiles) for a pay profile.
- If you configure a pay calculation and the **Continue to Date to Pay On** link is not clickable, there may be an error in the pay calculation. Hover over the link to see details about the error. ![Input fields for payment details with a note about numeric values only.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-pay-calculations-image-zm75tis7.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A21Z&se=2026-10-31T02%3A41%3A21Z&sr=c&sp=r&sig=8B4iwyUCb0p70FnErKa99%2FytZeqefDR3YagDR4YO1v4%3D)

## How pay calculations work

Pay calculations are based on the *take*, which is an amount or percentage related to the job such as technician Split percentage or invoice subtotal. You can add *multipliers* to use in the pay calculation. Multipliers can be a flat dollar amount, single percentage, or multiple values based on ranges of the take.

Depending on the take type, you can set multipliers based on:

- Values you set manually in the pay rule
- [Custom payroll fields](/construction/docs/set-up-and-manage-custom-payroll-fields) connected to certain record types
- Job-related values such as invoice subtotal or commissionable base

#### Single multipliers

Flat amounts and single percentages can be added as multipliers in a pay calculation. For example, if the take type is *Technician Split Rate* and you add a multiplier of 5% and a flat amount multiplier based on the invoice subtotal, those two numbers are directly multiplied by the take.

![Configuration options for calculating technician pay based on percentages and invoice subtotal.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-pay-calculations-image-f2cwsjqd.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A21Z&se=2026-10-31T02%3A41%3A21Z&sr=c&sp=r&sig=8B4iwyUCb0p70FnErKa99%2FytZeqefDR3YagDR4YO1v4%3D)

If a technician with a 50% split completes a $2,000 job, their pay is calculated as:

- 50% * 5% * $2000 = $50

#### Range multipliers

If the multiplier is based on ranges of values, the take is not used in the pay calculation. Instead, it is used to determine which range to apply. The section name changes from *Multiply By* to *Take Above and Apply To*. For example, you create a pay calculation where the take is based on *Invoice Subtotal* and you add ranges of multipliers where:

- $0-$500 = 4%
- $500-$1,000 = 5%
- $1,000-$999,999 = 6%

![Configuration settings for pay calculation with highlighted options and ranges for percentages.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-pay-calculations-image-w7lr8vt8.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A21Z&se=2026-10-31T02%3A41%3A21Z&sr=c&sp=r&sig=8B4iwyUCb0p70FnErKa99%2FytZeqefDR3YagDR4YO1v4%3D)

If an invoice subtotal is $750, that value is applied to set the multiplier at 5%. To include the invoice subtotal in the pay calculation, click **Apply more** and add it as a multiplier.

![Options to multiply by invoice subtotal or flat amount in a selection menu.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-pay-calculations-image-axsb6xmq.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A21Z&se=2026-10-31T02%3A41%3A21Z&sr=c&sp=r&sig=8B4iwyUCb0p70FnErKa99%2FytZeqefDR3YagDR4YO1v4%3D)

## Set the take

After you select the pay type and add any job filters for your pay rule, use the *Configure Pay Calculation* section to set how the pay amount is determined. Under *Take*, use the first dropdown to set if you want the take to be based on a flat amount, percentage, or if the pay type is *Item Bonus*, sold hours.

![Dropdown menu for configuring pay calculation options including flat amount and percentage.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-pay-calculations-image-x411w5xd.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A21Z&se=2026-10-31T02%3A41%3A21Z&sr=c&sp=r&sig=8B4iwyUCb0p70FnErKa99%2FytZeqefDR3YagDR4YO1v4%3D)

For **Flat $ Amount**, use the next dropdown to select what you want to base the take on:

- **Invoice Subtotal**—Sum of all line items including discounts, excluding taxes
- **Commissionable Base**—Invoice subtotal minus any deductions you select:
  - **Material**—Material items on the invoice
  - **Equipment**—Equipment items on the invoice
  - **Purchase Order**—Purchase orders added to the invoice
  - **Non-commissionable items**—Pricebook items on the invoice where **Pays Commission** is deselected in the *Commission* tab ![Editing service commission settings with highlighted options for bonuses and commission payments.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-pay-calculations-image-3mgdsdye.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A21Z&se=2026-10-31T02%3A41%3A21Z&sr=c&sp=r&sig=8B4iwyUCb0p70FnErKa99%2FytZeqefDR3YagDR4YO1v4%3D)
  - **Labor Costs**—Sum of gross pay for all time-based activities, excluding performance pay and payroll adjustments

![Configuration options for pay calculation, highlighting non-commissionable items selection.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-pay-calculations-image-04tgf1vx.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A21Z&se=2026-10-31T02%3A41%3A21Z&sr=c&sp=r&sig=8B4iwyUCb0p70FnErKa99%2FytZeqefDR3YagDR4YO1v4%3D)

For **% Percentage**, select from the following:

- **Technician Split Rate**—Percent of the split assigned to the technician on the invoice
- **Invoice Discount**—Percent discount applied to the invoice

> [!NOTE]
> **Note:** Invoice discounts are items added from your pricebook. Member discounts and manual discounts applied to the item price are not included.
- **Invoice Margin**—Percent of the invoice subtotal that comes from income items. Income items are pricebook items linked to an income general ledger (GL) account. Invoice margin is calculated as: [sum of income items] / [sum of invoice items] * 100%

![Dropdown menu for configuring pay calculation options including technician split rate.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-pay-calculations-image-ruc4mjif.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A21Z&se=2026-10-31T02%3A41%3A21Z&sr=c&sp=r&sig=8B4iwyUCb0p70FnErKa99%2FytZeqefDR3YagDR4YO1v4%3D)

For **Sold Hours**, select from the following:

- **Invoice Item Sold Hours**—Number of sold hours for the item set in your pricebook
- **set on Invoice Item**—Number of sold hours set in the [custom payroll field](/construction/docs/set-up-and-manage-custom-payroll-fields) for the invoice item

## Add multipliers

1. After you set the take for the pay calculation, click **Apply more**. ![Configuration options for pay calculation, highlighting non-commissionable items and costs.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-pay-calculations-image-ckbv5r83.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A21Z&se=2026-10-31T02%3A41%3A21Z&sr=c&sp=r&sig=8B4iwyUCb0p70FnErKa99%2FytZeqefDR3YagDR4YO1v4%3D)
2. From the first dropdown, select a multiplier type. Options vary depending on the take type:
  1. **Flat $ Amount**—Multiplier is a dollar value
  2. **% Percentage**—Multiplier is a percentage
  3. **$ on Range**—Set dollar amount multipliers for different ranges of the take. For example:
    1. $0-$1,000, multiplier = $10
    2. $1,000-$5,000, multiplier = $20
    3. $5,000-$999,999, multiplier = $50
  4. **% on Range**—Set percent multipliers for different ranges of the take. For example:
    1. $0-$1,000, multiplier = 5%
    2. $1,000-$5,000, multiplier = 6%
    3. $5,000-$999,999, multiplier = 7% ![Dropdown menu showing options for multiplying by percentage or flat amount.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-pay-calculations-image-iwppfxfa.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A21Z&se=2026-10-31T02%3A41%3A21Z&sr=c&sp=r&sig=8B4iwyUCb0p70FnErKa99%2FytZeqefDR3YagDR4YO1v4%3D)
3. Click the next dropdown to select a data source for the multiplier. Options vary depending on the multiplier type:
  1. **set here**—Values you enter manually in the pay calculation.
  2. **set on [record type]**—Use values from a [custom payroll field](/construction/docs/set-up-and-manage-custom-payroll-fields). For example, if you select **set on Job Type**, the calculation uses values assigned to specific job types.
  3. **Technician Split Rate**—Percent of the split assigned to the technician on the invoice
  4. **Invoice Discount**—Percent discount applied to the invoice

> [!NOTE]
> **Note:** Invoice discounts are items added from your pricebook. Member discounts and manual discounts applied to the item price are not included.
  5. **Invoice Margin**—Percent of the invoice subtotal that comes from income items. Income items are pricebook items linked to an income general ledger (GL) account.Invoice margin is calculated as: [sum of income items] / [sum of invoice items] * 100%
  6. **Invoice Subtotal**—Sum of all line items including discounts, excluding taxes
  7. **Invoice Item Total**—Invoice item price, excluding taxes
  8. **Commissionable Base**—Invoice subtotal minus any deductions you select:
    1. **Material**—Material items on the invoice
    2. **Equipment**—Equipment items on the invoice
    3. **Purchase Order**—Purchase orders added to the invoice
    4. **Non-commissionable items**—Pricebook items on the invoice where *Pays Commission* is deselected in the *Commission* tab ![Dropdown menu showing options for setting technician-related parameters in a software interface.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-pay-calculations-image-v7qc7wvb.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A21Z&se=2026-10-31T02%3A41%3A21Z&sr=c&sp=r&sig=8B4iwyUCb0p70FnErKa99%2FytZeqefDR3YagDR4YO1v4%3D)
4. If the source is a range, enter ranges of the take and the corresponding multipliers to apply to the pay calculation. Otherwise, skip to the next step:
  1. In the first two fields, enter a range of values.

> [!NOTE]
> **Note:** When setting a range starting from *0*, make sure you enter *0* in the first field.

![Input fields for setting a percentage range in a pricing tool interface.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-pay-calculations-image-tcih8y0a.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A21Z&se=2026-10-31T02%3A41%3A21Z&sr=c&sp=r&sig=8B4iwyUCb0p70FnErKa99%2FytZeqefDR3YagDR4YO1v4%3D)
  2. In the **$** or **%** field, enter the multiplier you want to use for that range. For example, if the take is *Invoice Subtotal* and you enter 3% for a range of $0-$100, the multiplier is 3% for all invoice subtotals $100 and under.
  3. Click **Add range** to set a multiplier for another range of values.

> [!TIP]
> **Tip:** Click **Delete** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-delete.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A21Z&se=2026-10-31T02%3A41%3A21Z&sr=c&sp=r&sig=8B4iwyUCb0p70FnErKa99%2FytZeqefDR3YagDR4YO1v4%3D) for a range entry to remove it.

![Percentage ranges for different monetary values and their corresponding rates displayed in a table.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-pay-calculations-image-t3ueukwn.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A41%3A21Z&se=2026-10-31T02%3A41%3A21Z&sr=c&sp=r&sig=8B4iwyUCb0p70FnErKa99%2FytZeqefDR3YagDR4YO1v4%3D)

> [!TIP]
> **Tip:** For dollar-based ranges, for the final range, enter *999,999* to cover all dollar amounts.
5. Click **Apply more** to add another multiplier or, if you're finished, click **Continue to Pay On**.

## FAQ

---

### 

#### Why can't I click Continue to Date to Pay On after I configured my pay calculation?

If you configure a pay calculation and the **Continue to Date to Pay On** link is not clickable, there may be an error in the pay calculation. Hover over the link to see details about the error.

#### I set ranges for my pay calculation. Why can't I continue?

There's a chance the ranges are incomplete. When setting your ranges, make sure to enter a value in each field. If the lowest range starts at *0*, don't forget to enter *0* in the first field.

If you're still having issues, remember that when you set ranges of values, the take is no longer used as a multiplier; it's used to determine which multiplier to apply. The section name changes from *Multiply By* to *Take Above and Apply To*. For example, you create a rule where the take is based on *Invoice Subtotal* and you add ranges of multipliers where:

- $0-$500 = 4%
- $500-$1,000 = 5%
- $1,000-$999,999 = 6%

If an invoice subtotal is $750, that value is applied to set the multiplier at 5%. To include the invoice subtotal in the pay calculation, click **Apply more** and add it as a multiplier.

#### Can I create commissions or bonuses based on discounts and fees?

Yes, but you should use the *Discounts and Fees* feature in ServiceTitan.

## Want to learn more?

- Visit ServiceTitan Academy to enroll in [Configurable Payroll](https://servicetitan.docebosaas.com/academy/learn/courses/305/Configurable-Payroll)

Split determines how much credit each technician is getting for the job. For example: If two technicians perform work on a job, the split could be an even 50%-50%, or it could be 75%-25% if the first technician did a bulk of the work. By default 100% of the technician split will go to the first technician assigned to the job.

[Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)