--- title: "Configure Continuous Timekeeping for the ServiceTitan Field Mobile App" slug: "configure-continuous-timekeeping-for-the-servicetitan-field-mobile-app" updated: 2026-10-29T12:37:56Z published: 2026-10-29T12:37:56Z canonical: "help.servicetitan.com/configure-continuous-timekeeping-for-the-servicetitan-field-mobile-app" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Configure Continuous Timekeeping for the ServiceTitan Field Mobile App ## Overview Continuous Timekeeping builds upon the **Dispatch, Arrive,** and **Close Out** functionalities from [Automatic Timekeeping](/construction/docs/configure-automatic-timekeeping-for-the-servicetitan-field-mobile-app) by introducing additional activities you can map to mobile actions. This ensures every step a technician takes is accurately recorded. To get started with Continuous Timekeeping, turn it on in your ServiceTitan Settings. --- ### #### Who uses this feature - Administrators - Applies to all business types #### Feature configuration - The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements). - If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com). - Account configuration is required to use Continuous Timekeeping. Please contact your Customer Success Manager (CSM) for details. ## Things to know - [Flexible Timekeeping](/construction/docs/flexible-timekeeping-home) is required to use Continuous Timekeeping. - To use Continuous Timekeeping, make sure it and Automatic Timekeeping are enabled in your settings. For more, see [Configure Automatic Timekeeping for the ServiceTitan Field Mobile App](/construction/docs/configure-automatic-timekeeping-for-the-servicetitan-field-mobile-app). - If your company uses [Crew Management with Continuous Timekeeping](/v1/docs/manage-crews-with-continuous-timekeeping-in-fma), all technicians on an appointment must have Continuous Timekeeping enabled in their profile before a lead technician can use bulk actions to create timesheets for them and close them out. - If you update your Continuous Timekeeping configuration, such as changing assigned roles, make sure to update your activity mappings to match the new setup. - Timesheet Activities for all quick actions—*Dispatch, Arrive, Meal Break, Review,* and *Waiting on Next Job* (Residential) or *Waiting on Next Work Order* (Commercial)—must be available for technicians to use Continuous Timekeeping. If you want to configure additional, custom timesheet activities for things like *Holiday, Jury Duty,* or *Bereavement,* see [Create timesheet activities](/construction/docs/create-timesheet-activities). - When ServiceTitan automatically clocks a technician out, the Field Mobile App sends a push notification to their device and displays a blocking acknowledgment screen the next time they open the app. ![push (1).png](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/push%20(1).png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A36Z&se=2026-10-31T03%3A38%3A36Z&sr=c&sp=r&sig=ufw5Q%2FEeXjUMdaahxeoo0QNDHIUVGNV0UVxuAjmkWt8%3D) > [!NOTE] > **Note:** Account configuration is required for this behavior. Contact Support or your Customer Success Manager (CSM) to enable it. ## Configure Continuous Timekeeping in Payroll Settings To connect technicians to Continuous Timekeeping: 1. Go to the top toolbar and click **Settings** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A36Z&se=2026-10-31T03%3A38%3A36Z&sr=c&sp=r&sig=ufw5Q%2FEeXjUMdaahxeoo0QNDHIUVGNV0UVxuAjmkWt8%3D). 2. In the side panel, go to **People** **>** **Payroll**. 3. On the *Payroll Settings* screen that opens, go to the *Time Settings* section and click **Edit** next to *Continuous Timekeeping Settings*. ![Settings for overtime, GPS integration, and continuous timekeeping with edit options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-continuous-timekeeping-for-the-servicetitan-field-mobile-app-image-pccq3k0t.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A36Z&se=2026-10-31T03%3A38%3A36Z&sr=c&sp=r&sig=ufw5Q%2FEeXjUMdaahxeoo0QNDHIUVGNV0UVxuAjmkWt8%3D) 4. On the *Continuous Timekeeping Settings* screen that opens, click **Edit** next to *Continuous timekeeping options*. ![Configuration options for continuous timekeeping for technicians, including selection and roles.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-continuous-timekeeping-for-the-servicetitan-field-mobile-app-image-tbtt5liw.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A36Z&se=2026-10-31T03%3A38%3A36Z&sr=c&sp=r&sig=ufw5Q%2FEeXjUMdaahxeoo0QNDHIUVGNV0UVxuAjmkWt8%3D) You have three options to choose from, depending on how you want your team to track their time: - **Connect all:** Enables Continuous Timekeeping for all technicians. You can [manage individual settings](/construction/docs/manage-employee-payroll-settings#manage-technician-payroll-settings) through their profile in **Settings** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A36Z&se=2026-10-31T03%3A38%3A36Z&sr=c&sp=r&sig=ufw5Q%2FEeXjUMdaahxeoo0QNDHIUVGNV0UVxuAjmkWt8%3D) **> People > Technicians > Edit > Payroll**. - **Connect some:** Enables Continuous Timekeeping for selected roles. Technicians not included in the selected roles will continue tracking their time manually, separate from mobile action buttons. Choose [technician roles](/construction/docs/set-permissions-for-an-employee-or-technician-role#how-to-create-a-new-technician-role) to include from the dropdown. ![Configuration options for continuous timekeeping for technicians with role selection.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-continuous-timekeeping-for-the-servicetitan-field-mobile-app-image-k4hmmw5t.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A36Z&se=2026-10-31T03%3A38%3A36Z&sr=c&sp=r&sig=ufw5Q%2FEeXjUMdaahxeoo0QNDHIUVGNV0UVxuAjmkWt8%3D) - **Do not connect:** Disables Continuous Timekeeping for all technicians. Technicians need to manually track their time, regardless of the actions they perform in the mobile app. > [!TIP] > **Tip:** This option is not recommended for most contractors. ## Turn on Continuous Timekeeping for individual technicians To connect individual technicians to Continuous Timekeeping: 1. Go to the top toolbar and click **Settings** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A36Z&se=2026-10-31T03%3A38%3A36Z&sr=c&sp=r&sig=ufw5Q%2FEeXjUMdaahxeoo0QNDHIUVGNV0UVxuAjmkWt8%3D). 2. In the side panel, go to **People** **>** **Technicians**. 3. Click **Edit** next to the technician you want to connect to Continuous Timekeeping. 4. On the *Edit Technician* screen that opens, click the **Payroll** tab. 5. Select **Connect Technician To Continuous Timekeeping** for the technician. ![Checkbox for connecting technician to continuous timekeeping with explanatory text below.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-continuous-timekeeping-for-the-servicetitan-field-mobile-app-image-dgba1ks3.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A36Z&se=2026-10-31T03%3A38%3A36Z&sr=c&sp=r&sig=ufw5Q%2FEeXjUMdaahxeoo0QNDHIUVGNV0UVxuAjmkWt8%3D) > [!NOTE] > **Note:** The toggle remains greyed out and can't be enabled until you map timesheet activities to mobile actions. ## Map timesheet activities to mobile actions After Continuous Timekeeping is configured, map timesheet activities to the mobile actions technicians perform. Each mobile action must have at least one mapped timesheet activity. This ensures the correct timesheet entry is created when a technician selects an action in the ServiceTitan Field Mobile App. > [!TIP] > **Tip:** If needed, you can map multiple activities to a mobile action for more granularity. For example, you can create and map *Commute and Travel* activities to the *Dispatch* action. To map timesheet activities to mobile actions: 1. In the side panel, go to **People** **>** **Payroll**. 2. On the *Payroll Settings* screen that opens, go to the *Time Settings* section and click **Edit** next to *Continuous Timekeeping Settings*. 3. On the *Continuous Timekeeping Settings* screen that opens, click **Edit** next to *Mobile action mapping*. ![Mapping mobile actions to timesheet activities for technicians' workflow management.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-continuous-timekeeping-for-the-servicetitan-field-mobile-app-image-d14658lo.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A36Z&se=2026-10-31T03%3A38%3A36Z&sr=c&sp=r&sig=ufw5Q%2FEeXjUMdaahxeoo0QNDHIUVGNV0UVxuAjmkWt8%3D) 4. On the *Mobile action mapping* screen that opens, map the five mobile actions: - **Dispatch:** When technicians tap **Dispatch,** a timesheet entry is automatically created. > [!TIP] > **Tip:** The recommended Timesheet Activity to map is *Driving*. - **Arrive:** When technicians tap **Arrive,** a timesheet entry is automatically created. > [!TIP] > **Tip:** The recommended Timesheet Activity to map is *Working* or *Onsite*. - **Meal Break:** When technicians tap **Meal Break**, a timesheet entry is automatically created. This can only be mapped to timesheet activities under the *Meal* category. > [!TIP] > **Tip:** The recommended Timesheet Activity to map is *Meal*. - **Review:** When technicians tap **Review**, this logs time spent reviewing schedules or navigating the Field Mobile App. - **Waiting on Next Job:** When technicians tap **Waiting on Next Job,** this logs time when they're waiting for their next assignment. **Commercial:** **Waiting on Next Work Order:** When technicians tap **Waiting on Next Work Order,** this logs time when they're waiting for their next assignment. 5. For each mobile action, click the **Timesheet Activity** dropdown and enter or choose the timesheet activity or activities to map. ![Mapping mobile actions to timesheet activities for technicians using the Arrive app.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-continuous-timekeeping-for-the-servicetitan-field-mobile-app-image-i3wowlvf.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A36Z&se=2026-10-31T03%3A38%3A36Z&sr=c&sp=r&sig=ufw5Q%2FEeXjUMdaahxeoo0QNDHIUVGNV0UVxuAjmkWt8%3D) > [!NOTE] > **Note:** Mapping Status Per Role shows a red X if a mapped activity is not visible to the assigned role. When this happens, choose a different timesheet activity that is visible to the role or update the activity's [Visibility](/construction/docs/create-timesheet-activities#visibility) settings to include the role. The selected activity must be available to all roles connected to Continuous Timekeeping. ![Mapping Dispatch mobile actions to timesheet activities for various technician roles.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-continuous-timekeeping-for-the-servicetitan-field-mobile-app-image-n0g1pywp.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A36Z&se=2026-10-31T03%3A38%3A36Z&sr=c&sp=r&sig=ufw5Q%2FEeXjUMdaahxeoo0QNDHIUVGNV0UVxuAjmkWt8%3D) 6. When finished, click **Save and Exit**. > [!TIP] > **Tip:** If you want to configure additional, custom timesheet activities for things like *Holiday, Jury Duty,* or *Bereavement*, see [Create timesheet activities](/construction/docs/create-timesheet-activities). ## Mapping examples ### Dispatch - **Single Activity:** Dispatch starts a *Driving* entry automatically. - **Multiple Activities:** Technicians choose between multiple activities, such as *Commute* and *Travel*, after tapping **Dispatch**. ### Arrive - **Single Activity:** Arrive starts an *Onsite* entry automatically. - **Multiple Activities:** Technicians choose between multiple activities, such as *Onsite - Maintenance, Onsite - Repair, and Onsite - Repair - After Hours*. ### Meal Break - **Single Activity:** Meal Break starts a *Meal* entry automatically. - **Multiple Activities:** Technicians choose between multiple activities, such as *Lunch Break, Dinner Break,* and *Unscheduled Meal Break*. ### Review Schedule - **Single Activity:** Review Schedule starts a *Review Schedule* entry automatically. - **Multiple Activities:** Technicians choose between multiple activities, such as *Review Schedule for Next Day, Review Schedule for Today,* and *Review Job Prior to Arrival*. ### Waiting on Next Job/Work Order - **Single Activity:** Waiting on Next Job (Residential) or Waiting on Next Work Order (Commercial) starts a *Waiting* entry automatically. - **Multiple Activities:** Technicians choose between multiple activities, such as *Waiting on Customer, Waiting on Dispatcher,* and *Waiting on Appointment Time*. ## Want to learn more? - See [Compare the different ways to use Flexible Timekeeping with the ServiceTitan Field Mobile App](/construction/docs/compare-different-ways-use-flexible-timekeeping-servicetitan-field-mobile-app) Tools for assigning, scheduling, and tracking roofing crews across multiple active job sites. **What it does:** Gives roofing production managers visibility into crew location, availability, and daily job assignments to maximize throughput. **Also called:** Production scheduling **Tags:** Roofing / Exteriors [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)