--- title: "Compare the different ways to use Flexible Timekeeping with the ServiceTitan Field Mobile App" slug: "compare-different-ways-use-flexible-timekeeping-servicetitan-field-mobile-app-1" updated: 2026-10-29T12:38:09Z published: 2026-10-29T12:38:09Z canonical: "help.servicetitan.com/compare-different-ways-use-flexible-timekeeping-servicetitan-field-mobile-app-1" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Compare the different ways to use Flexible Timekeeping with the ServiceTitan Field Mobile App ## Overview Depending on your account configuration, there are a few ways time can be tracked with [Flexible Timekeeping](/construction/docs/flexible-timekeeping-home) in the Field Mobile App: Simply, Manually, Automatically, or Continuously. Learn how each method works so you can determine the best timekeeping strategy for your business. --- ### #### Who uses this feature - Administrators, managers, owners, and technicians - Applies to all business types #### Feature configuration - The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements). - If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com). - Account configuration is required to use this feature. Please contact your Customer Success Manager (CSM) for details. ## Things to know - In Commercial terminology, jobs are referred to as work orders. - For a before and after comparison of how to track hours and take meal breaks using the new Field Mobile App, see the [*Timekeeping*](/construction/docs/before-and-after-guide-compare-legacy-mobile-app-new-field-mobile-app#timekeeping) section of [Before and after guide: Compare the legacy mobile app with the new Field Mobile App](/construction/docs/before-and-after-guide-compare-legacy-mobile-app-new-field-mobile-app). ## ## Simple Flexible Timekeeping With Simple Timekeeping, technicians **Clock In** and **Clock Out** for the day by tapping **Time** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-access-time.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A00Z&se=2026-10-31T03%3A39%3A00Z&sr=c&sp=r&sig=IFkZ%2FWvXHu%2BdotSSlwzXynvRKzzdv6%2BrOvzsw60r8Aw%3D) **> Current Activity**, with a **Start** and **End** meal break option in between. This option is a good fit for technicians who don't need to log different timesheet activities—such as *Driving*, *Working*, or custom activities. Different technicians in the same office can be assigned different Flexible Timekeeping methods based on their roles—for example, some on Continuous and others on Simple. ![Screenshots of a mobile app showing job details and time tracking features.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/simple%20flow(1).png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A00Z&se=2026-10-31T03%3A39%3A00Z&sr=c&sp=r&sig=IFkZ%2FWvXHu%2BdotSSlwzXynvRKzzdv6%2BrOvzsw60r8Aw%3D) For more, see [Use Simple Timekeeping in the ServiceTitan Field Mobile App](/v1/docs/use-simple-timekeeping-in-the-servicetitan-field-mobile-app). ## Manual Flexible Timekeeping With Manual Timekeeping, technicians clock in to timesheets by tapping **Time** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-access-time.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A00Z&se=2026-10-31T03%3A39%3A00Z&sr=c&sp=r&sig=IFkZ%2FWvXHu%2BdotSSlwzXynvRKzzdv6%2BrOvzsw60r8Aw%3D) **> Add Timesheet >** manually filling out a timesheet entry form and tapping **Add Entry**. This needs to be done for each task that needs to be tracked, whether it’s job-related or non-job related, such as a meal break. For more, see [Use Manual Timekeeping in the ServiceTitan Field Mobile App](/construction/docs/use-manual-timekeeping-in-the-servicetitan-field-mobile-app). ![Screenshots showing job details, timesheet entries, and adding a timesheet entry.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/compare-the-different-ways-to-use-flexible-timekeeping-with-the-servicetitan-field-mobile-app-image-q8ybctz6.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A00Z&se=2026-10-31T03%3A39%3A00Z&sr=c&sp=r&sig=IFkZ%2FWvXHu%2BdotSSlwzXynvRKzzdv6%2BrOvzsw60r8Aw%3D) ## Office-scheduled non-job events (NJEs), such as training or PTO, will appear in the Field Mobile App, where technicians can start them with a tap instead of creating a manual timesheet entry. Technicians will also be able to create new non-job events from the *Time* tab. For more, see [Use Manual Timekeeping to track non-job events in the ServiceTitan Field Mobile App](/construction/docs/use-manual-timekeeping-track-non-job-events-servicetitan-field-mobile-app). ## ## Automatic Flexible Timekeeping To use Automatic Timekeeping, first turn it on from the office in **Settings** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A00Z&se=2026-10-31T03%3A39%3A00Z&sr=c&sp=r&sig=IFkZ%2FWvXHu%2BdotSSlwzXynvRKzzdv6%2BrOvzsw60r8Aw%3D) **> People > Payroll > Timesheet Connection**. With Automatic Timekeeping, technicians are automatically clocked into timesheets when they open their job and tap **Dispatch > Arrive**. ![Screenshots showing job status updates for maintenance sales visit in an app.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/compare-the-different-ways-to-use-flexible-timekeeping-with-the-servicetitan-field-mobile-app-image-z0fcfdew.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A00Z&se=2026-10-31T03%3A39%3A00Z&sr=c&sp=r&sig=IFkZ%2FWvXHu%2BdotSSlwzXynvRKzzdv6%2BrOvzsw60r8Aw%3D) The start and end times are based on when an action is tapped: - Tapping **Dispatch** creates a *Driving* timesheet. - Tapping **Arrive** ends the *Driving* timesheet and creates a *Working* timesheet. - Tapping **Close Out** and then tapping **Pause Appointment** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-pause.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A00Z&se=2026-10-31T03%3A39%3A00Z&sr=c&sp=r&sig=IFkZ%2FWvXHu%2BdotSSlwzXynvRKzzdv6%2BrOvzsw60r8Aw%3D) **, Hold and Reschedule Appointment** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-access-time.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A00Z&se=2026-10-31T03%3A39%3A00Z&sr=c&sp=r&sig=IFkZ%2FWvXHu%2BdotSSlwzXynvRKzzdv6%2BrOvzsw60r8Aw%3D) **, Schedule Another Appointment event** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-event.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A00Z&se=2026-10-31T03%3A39%3A00Z&sr=c&sp=r&sig=IFkZ%2FWvXHu%2BdotSSlwzXynvRKzzdv6%2BrOvzsw60r8Aw%3D) **,** or **Complete Job/Appointment** (Residential) or **Complete Work Order/Appointment** (Commercial) ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-task-alt.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A00Z&se=2026-10-31T03%3A39%3A00Z&sr=c&sp=r&sig=IFkZ%2FWvXHu%2BdotSSlwzXynvRKzzdv6%2BrOvzsw60r8Aw%3D) ends the *Working* timesheet. If non-job related work or meal breaks need to be taken while on a job, technicians will need to tap **Close Out >** **Pause Appointment** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-pause.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A00Z&se=2026-10-31T03%3A39%3A00Z&sr=c&sp=r&sig=IFkZ%2FWvXHu%2BdotSSlwzXynvRKzzdv6%2BrOvzsw60r8Aw%3D) and then add a manual timesheet entry for the non-job work. Tapping **Dispatch > Arrive** again creates timesheets for the remaining work. For more, see: - [Use Automatic Timekeeping in the ServiceTitan Field Mobile App](/construction/docs/use-automatic-timekeeping-in-the-servicetitan-field-mobile-app) - [Configure Automatic Timekeeping for the ServiceTitan Field Mobile App](/construction/docs/configure-automatic-timekeeping-for-the-servicetitan-field-mobile-app) ## Continuous Flexible Timekeeping To use Continuous Timekeeping, first turn it on and configure from the office in **Settings** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A00Z&se=2026-10-31T03%3A39%3A00Z&sr=c&sp=r&sig=IFkZ%2FWvXHu%2BdotSSlwzXynvRKzzdv6%2BrOvzsw60r8Aw%3D) **> People > Payroll > Continuous Timekeeping Settings**. > [!NOTE] > **Note:** Automatic Timekeeping and account configuration is also required to use Continuous Timekeeping. Please contact your Customer Success Manager (CSM) for details. Continuous Timekeeping works the same as Automatic Timekeeping but also includes [quick actions](/construction/docs/configure-continuous-timekeeping-for-the-servicetitan-field-mobile-app#map-timesheet-activities-to-mobile-actions) for common scenarios—like *Meal Break, Review,* and *Waiting on Next Job* (Residential) or *Waiting on Next Work Order* (Commercial)—and [custom timesheet activities](/construction/docs/create-timesheet-activities#create-a-timesheet-activity)—like *Holiday, Jury Duty,* or *Bereavement*—configured on the office side. This eliminates the need for technicians to enter manual timesheets for non-job or other tasks. In addition to timesheets being created by **Dispatch, Arrive,** and **Close Out** actions, other activities, like **Meal Break, Review Schedule,** and **Waiting on Next Job** (Residential) or **Waiting on Next Work Order** (Commercial) can be selected in **Time** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-access-time.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A00Z&se=2026-10-31T03%3A39%3A00Z&sr=c&sp=r&sig=IFkZ%2FWvXHu%2BdotSSlwzXynvRKzzdv6%2BrOvzsw60r8Aw%3D) **> Add new entry/Current Activity**. Each action automatically clocks the technician into a timesheet and clocks them out of the previous one, if an ongoing activity was present at the time. ![Screenshots of a job management app showing job details and timesheet options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/compare-the-different-ways-to-use-flexible-timekeeping-with-the-servicetitan-field-mobile-app-image-xs2ui1je.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A00Z&se=2026-10-31T03%3A39%3A00Z&sr=c&sp=r&sig=IFkZ%2FWvXHu%2BdotSSlwzXynvRKzzdv6%2BrOvzsw60r8Aw%3D) Depending on how Continuous Timekeeping is set up in the office, tapping an action like **Dispatch, Arrive,** and **Meal Break** will either log time automatically or prompt the technician to choose an activity. ![Job summary detailing customer information and dispatch options for service appointments.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/compare-the-different-ways-to-use-flexible-timekeeping-with-the-servicetitan-field-mobile-app-image-56m7ykld.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A00Z&se=2026-10-31T03%3A39%3A00Z&sr=c&sp=r&sig=IFkZ%2FWvXHu%2BdotSSlwzXynvRKzzdv6%2BrOvzsw60r8Aw%3D) For more, see: - [Use Continuous Timekeeping in the ServiceTitan Field Mobile App](/construction/docs/use-continuous-timekeeping-in-the-servicetitan-field-mobile-app) - [Configure Continuous Timekeeping for the ServiceTitan Field Mobile App](/construction/docs/configure-continuous-timekeeping-for-the-servicetitan-field-mobile-app) ## Common timesheet scenarios These are some common scenarios for Automatic and Continuous Timekeeping. These aren’t applicable with Simple or Manual Timekeeping. --- ### #### **What happens if I create a meal break without pausing the job and re-dispatching in Automatic Timekeeping?** If you’ve dispatched and arrived at a job, a *Working* timesheet is created automatically. While still in *Working* status, if you manually create a *Meal* timesheet, the *Working* timesheet ends with the start time of the *Meal* timesheet. When you enter your end time on the *Meal* timesheet the *Working* timesheet doesn’t automatically start again. You must manually add a timesheet for the remaining time you are working. > [!TIP] > **Tip:** Use the *Pause Job* (Residential) or *Pause Work Order* (Commercial) option when you want to take a meal break. You can then unpause the job, dispatch, and arrive and a new *Working* timesheet is created automatically. #### **What happens if I create a new timesheet while in Working status in Automatic Timekeeping?** When you create a new timesheet while you’re in *Working* status, the *Working* timesheet ends with the start time of the new manual timesheet. When you close out the job, the *Working* timesheet stays the same and doesn’t update with the end time of the job. #### **What happens if I dispatch and arrive at a job when I already have an existing timesheet in Continuous Timekeeping?** If the existing timesheet is ongoing from an earlier time and you tap **Dispatch**, a *Driving* timesheet is created and the existing timesheet is ended. > [!TIP] > **Tip:** Make sure you have no active timesheets before dispatching yourself to a job. #### **What happens if a Dispatch/Driving timesheet overlaps with an existing timesheet?** If you have a timesheet created with an end time of 11:15 AM and you dispatch yourself to a job at 11:10 AM with an arrival time of 11:20 AM, a *Working* timesheet is automatically created with the arrival time as the start time. A *Driving* timesheet is not created because it overlaps with an existing timesheet. #### **What happens if I forget to close out a job or end an ongoing timesheet at the end of the day?** Based on your company’s configuration, timesheets may close based on the duration threshold. If a timesheet does not meet this threshold, the system automatically closes the existing time entry at midnight and creates a new time entry that starts at midnight. If your timesheet has been running for an extended period (for example, because you forgot to close out a job), the system may automatically end your time entry. When this happens: - You receive a *push notification* on your device at the time the auto-clock-out occurs. - The next time you open the Field Mobile App, you see an *in-app acknowledgment message* that you must acknowledge before continuing. This ensures you are aware the auto-clock-out occurred so you can correct your timesheet if needed.![Notification indicating automatic clock out due to exceeding time entry limit.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image-1782301660127.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A00Z&se=2026-10-31T03%3A39%3A00Z&sr=c&sp=r&sig=IFkZ%2FWvXHu%2BdotSSlwzXynvRKzzdv6%2BrOvzsw60r8Aw%3D) > **Tip:** To avoid auto-clock-outs, make sure to close out your job when you finish work. If an auto-clock-out does occur, contact your office to correct the timesheet entry. ## Want to learn more? - See [Track your time and work](/construction/docs/field-mobile-app-home-1#track-your-time-and-work) - See [Flexible Timekeeping](/construction/docs/flexible-timekeeping-home)