---
title: "How can I effectively manage a waitlist for jobs in ServiceTitan?"
slug: "clone-how-can-i-effectively-manage-a-waitlist-for-jobs-in-servicetitan"
tags: ["Area - Jobs, Appts, Projects", "Area - Project Management"]
updated: 2026-10-15T01:18:08Z
published: 2026-10-15T01:18:08Z
canonical: "help.servicetitan.com/clone-how-can-i-effectively-manage-a-waitlist-for-jobs-in-servicetitan"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I effectively manage a waitlist for jobs in ServiceTitan?

## Problem

Your customer paid their initial deposit but it will take a few months for the material to come in. You want to know if there's a way to set up a waitlist in ServiceTitan that the customer can't view so you can track your in-progress work efficiently.

## Solution

To manage waitlists for jobs and projects in ServiceTitan, consider the following solutions:

- **Use Custom Reports:** Create a [custom report](/construction/docs/create-custom-reports) for an overview of your projects. Choose **Job Costing and Payroll** as the report type and **Project Job Costing** as the report template. This report allows you to customize and view various details about your projects.
- **Use Project Statuses:** [Project statuses](/construction/docs/understand-project-statuses) help you identify what stage a project is in at a given time. You can locate projects in specific statuses on the Search screen. Set the **Search Type** to **Project** and narrow down the results with other search fields, such as projects with a **Pending Scheduling** status. This allows you to quickly access projects and their details.
- **Hold Jobs:** After winning an estimate and scheduling the installation job, [put the job on hold](/construction/docs/place-a-job-on-hold) immediately. This keeps the appointment in the Hold status without creating a second appointment. You can view jobs on hold in the Job Tray at the bottom of the Dispatch Board by clicking the **Hold** tab. Hold jobs do not expire.
- **Use Project Management:** Use [Project Management](/construction/docs/project-management-home) to manage the entire project, including estimates. You can put the entire project on hold and use sub-statuses for organization, such as **Hold - Parts ordered**. Customize these statuses to fit your needs.
- **Use Project Portfolio:** [Project Portfolio](/construction/docs/project-portfolio) is a project management tool that gives you a high-level overview of your projects and lets you manage them based on the information presented, including budget, invoices, payments due, and more.

By implementing these strategies, you can efficiently manage waitlists and internal notes on jobs and projects.

The calculation of actual costs (labor, materials, overhead) against revenue for each job to determine true profitability.

**What it does:** Shows which job types, technicians, or BUs are truly profitable after accounting for all costs, not just top-line revenue.

**Also called:** Job profitability, Cost tracking

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout.

**What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments.

**Also called:** Schedule board, Dispatch view

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)