---
title: "Choose your phone type for Phones Pro"
slug: "choose-your-phone-type-for-phones-pro"
updated: 2026-10-15T01:10:05Z
published: 2026-10-15T01:10:05Z
canonical: "help.servicetitan.com/choose-your-phone-type-for-phones-pro"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Choose your phone type for Phones Pro

## Overview

When you get started with Phones Pro, you need to decide what phone type you and all other Phones Pro users at your business will use. When you decide what type to use, consider personal preference, business needs, budget, and technical skills.

---

### 

#### Who uses this feature

- Administrators and office employees
- Applies to all business types

#### Feature configuration

- This feature is only available with Phones Pro integration. To get started with Phones Pro, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro), or reach out to your Customer Success Manager (CSM) or Pro Account Manager.
- Permission is required to use this feature. Please contact the account administrator on your team.

## Types of phones

**Physical phone**

A physical phone is a standard business desk telephone. A few models work with Phones Pro. They can be purchased through Dialpad or CDW and then set up to work with Phones Pro. To learn more, see [Order recommended hardware for Phones Pro](/construction/docs/get-the-recommended-hardware-for-phones-pro) and [Set Up a User Desk Phone (Dialpad Help Center)](https://help.dialpad.com/hc/en-us/articles/211425743-Set-Up-a-User-Desk-Phone).

**Embedded softphone**

This option is the easiest and most seamless to use with Phones Pro. The softphone is a virtual phone built directly into ServiceTitan, so setup time and updates are instant.

When homeowners call your business, you're able to answer, transfer, and complete a call from the job booking page. Moreover, the softphone offers features that physical phones don't have, like pause recording, on- and off-duty indicators for coworkers, and internal chat.

> [!NOTE]
> **Note:** The softphone option is available to Advanced Seat users only. To learn more, see [Use the embedded dialer](/construction/docs/use-the-embedded-dialer).

**Dialpad desktop app** To access advanced Dialpad functionality, such as real-time recommendations and live alerts, you need to download the app. For more information, check the [Dialpad](https://www.dialpad.com/download/) website.

> [!NOTE]
> **Note:** You can also check the [Dialpad web app](https://help.dialpad.com/hc/en-us/articles/360024941272-Use-the-Dialpad-Web-App), which functions the same way as the desktop app.

**Dialpad mobile phone app**

This option allows users to take their work on the go. It is available on both iPhone and Android devices, as well as to both Standard and Advanced seat users. To learn more, see [DialPad mobile app overview and setup](/construction/docs/dialpad-mobile-app-overview-and-setup).

## Want to learn more?

- See [Set up Phones Pro](/construction/docs/set-up-phones-pro)

ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.

**What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.

**Also called:** ST Phones, Integrated phone system

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)