---
title: "Change your Set Forwarding Number in ServiceTitan"
slug: "change-your-set-forwarding-number-in-servicetitan"
updated: 2026-10-15T01:06:56Z
published: 2026-10-15T01:06:56Z
canonical: "help.servicetitan.com/change-your-set-forwarding-number-in-servicetitan"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Change your Set Forwarding Number in ServiceTitan

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A43%3A16Z&se=2026-10-31T01%3A43%3A16Z&sr=c&sp=r&sig=6HtegEMo0xNhL1zfLah9HCvCIi9LIFWcgaH8PeEb6n4%3D) Troubleshooting **Role:** Administrator **Area:** Phones · All versions · Last verified: **8/18/2026**

## **What you're seeing**

Calls to your ServiceTitan tracking numbers should ring through to the number you want them to reach. Instead, they're still going to an old or incorrect number — usually because the *Set Forwarding Number* was never updated after a change, like a new office line or a new provider.

## **Why this happens**

There is 1 common reason.

**Reason 1**

**The Set Forwarding Number still points to your old destination.** ServiceTitan sends every tracking-number call to whatever number is entered as the *Set Forwarding Number* in Settings. If that number hasn't been updated since your office line or phone provider changed, calls keep going to the old destination.

## **Before you start**

You need the *Forwarding number settings* permission to edit this field. If you don't have it, contact your admin.

## **How to fix it**

Run these checks in order. Most issues are resolved by Check 1.

### **1****Update your Set Forwarding Number**

1. Log in to ServiceTitan.
2. Go to **Settings > Phones > Phone Numbers**.
3. At the top, find your *Set Forwarding Number* — the number all your calls are currently being sent to.
4. Enter the new number you want your calls to go to.
5. Save your changes.
6. Call one of your tracking numbers to confirm the call reaches the new number.

> [!NOTE]
> **Note:** If you run into an error or unexpected message, contact the [**ServiceTitan support team**](https://go.servicetitan.com/ask).

> [!NOTE]
> **✓ Done ·** If your test call reaches the new number, your forwarding number has been updated. You're done.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- Your account name and the affected tracking number(s)
- The old and new forwarding numbers
- Any error message shown when saving
- Which steps in this article you already tried

## **Want to learn more?**

[**What is causing the delay in inbound calls connecting to the forwarding number and how can it be fixed? ›**](https://portal.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/document/v1/view/321344c6-0186-47f7-bdaf-f18f17a251ea) Sibling troubleshooting article — connection lag on the forwarding number

[**All of the forwarding numbers are dropping out after a few seconds ›**](https://portal.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/document/v1/view/b4d65568-66a4-4f91-8153-3d8bbabaf706) Sibling troubleshooting article — short-duration call drops on forwarding numbers