---
title: "Change the status of a service agreement"
slug: "change-a-service-agreement-status"
updated: 2026-10-15T01:26:36Z
published: 2026-10-15T01:26:36Z
canonical: "help.servicetitan.com/change-a-service-agreement-status"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Change the status of a service agreement

## Overview

You can change a service agreement's status after creating it, for example, if a customer rejects the agreement and you need to create a new one.

---

### 

****Who uses this feature****

- Administrators, accountants, estimators, project managers, and operations managers.
- Primarily benefits Commercial Service and Replacement business types, and Residential Service and Replacement business types
- Applies to all trades

#### **Feature configuration**

- The following permissions are required to use this feature. Please contact the account administrator on your team.
  - *Create/Edit Service Agreements*
  - *Edit service agreement status*

## Things to know

- The status of a service agreement helps you to keep track of the proposal and communications between your organization and the end customer.

## Change service agreement status

1. Go to the ***Service Agreement*** section in the *Customer* record.
2. Find the service agreement and click **Edit** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/change-a-service-agreement-status-image-k4xq0mh5.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A35%3A42Z&se=2026-10-31T03%3A35%3A42Z&sr=c&sp=r&sig=aRX0m6EccUTVneiQbVKwjG9MilRXVPRhf72Zo0djqE0%3D) in its **Status** column. ![Service agreements list showing statuses, including one marked as 'In Progress'.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/change-a-service-agreement-status-image-jw9nemhb.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A35%3A42Z&se=2026-10-31T03%3A35%3A42Z&sr=c&sp=r&sig=aRX0m6EccUTVneiQbVKwjG9MilRXVPRhf72Zo0djqE0%3D)
3. Select one of the following **Statuses:**
  - **Draft:** Service Agreement is being created
  - **Sent:** Service Agreement sent to your customers
  - **Rejected:** Service Agreement rejected by your customers
  - **Accepted:** Service Agreement accepted by your customers
  - **Activated:** Service Agreement activated to be in use
  - **Auto-renew:** Service Agreement is set to automatically renew on its *Start Date* ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/change-a-service-agreement-status-image-4axwutky.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A35%3A42Z&se=2026-10-31T03%3A35%3A42Z&sr=c&sp=r&sig=aRX0m6EccUTVneiQbVKwjG9MilRXVPRhf72Zo0djqE0%3D)
4. Click ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/change-a-service-agreement-status-image-q1hmlmgk.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A35%3A42Z&se=2026-10-31T03%3A35%3A42Z&sr=c&sp=r&sig=aRX0m6EccUTVneiQbVKwjG9MilRXVPRhf72Zo0djqE0%3D) to save the data. Or, click ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/change-a-service-agreement-status-image-b7p8xghh.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A35%3A42Z&se=2026-10-31T03%3A35%3A42Z&sr=c&sp=r&sig=aRX0m6EccUTVneiQbVKwjG9MilRXVPRhf72Zo0djqE0%3D) to delete the selected status.

## Want to learn more?

- Visit ServiceTitan Academy and enroll in [Creating & Managing Service Agreements](https://servicetitan.docebosaas.com/learn/courses/242/creating-managing-service-agreements)
- See [Activate a service agreement](/construction/docs/activate-a-service-agreement)