---
title: "Certified CSR/Dispatcher - Navigator"
slug: "certified-csr-dispatcher-navigator"
updated: 2026-10-15T01:28:19Z
published: 2026-10-15T01:28:19Z
canonical: "help.servicetitan.com/certified-csr-dispatcher-navigator"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Certified CSR/Dispatcher - Navigator

## Curriculum

### Managing Customers and Locations

- [Enter military and diplomatic addresses](/construction/docs/enter-military-and-diplomatic-addresses-1)

### Managing Jobs and Projects

- [Managed Technicians and Non Managed Technicians](/construction/docs/managed-technicians-and-non-managed-technicians-in-servicetitan-mobile-1)
- [Cancel a job](/construction/docs/cancel-a-job)
- [Book a duplicate job from a project](/construction/docs/manage-and-book-jobs-in-a-project#book-a-duplicate-job-from-a-project)
- [Set recall, warranty, and lead job booking guides](/construction/docs/set-recall-warranty-and-lead-job-booking-guides).
- [Add multiple invoices to a project for single invoice view](/construction/docs/add-multiple-invoices-to-a-project-for-single-invoice-view)

### Call Booking and Phones

- [Understand call classifications](/construction/docs/understand-call-classifications)
- [Set up and use Call Linking Confirmation](/construction/docs/set-up-and-use-call-linking-confirmation)
- [Understand how call bubbles work](/construction/docs/understand-how-call-bubbles-work)

### Dispatch Management & Dispatch Route Management

- [Manage tags](/construction/docs/manage-tags)
- [Ask dispatchers why appointments were rescheduled](/v1/docs/ask-dispatchers-why-appointments-were-rescheduled)

### Adjustable Capacity Planning

- [Adjustable Capacity Planning (ACP) overview](/v1/docs/adjustable-capacity-planning-acp-overview)
- [Set up Adjustable Capacity Planning (ACP)](/v1/docs/set-up-adjustable-capacity-planning-acp)

### Customer Communications

- [Place outbound calls](/construction/docs/place-outbound-calls)
- [Understand SMS vs. MMS](/construction/docs/set-up-outbound-default-numbers-for-text-notifications-sms-and-mms#understand-sms-vs-mms)

### Call Center Management Best Practices

- [Set up call reasons](/construction/docs/set-up-call-reasons)
- [Place outbound calls](/construction/docs/place-outbound-calls)
- [Set up chat autoresponder](/v1/docs/set-up-chat-autoresponder)
- [Manage appointments](/construction/docs/manage-appointments)

The legacy daily-cap booking tool that Adaptive Capacity replaces. Sunsetting.

**What it does:** Allowed businesses to set manual daily booking limits per Business Unit. Now replaced by Adaptive Capacity.

**Also called:** Legacy daily-booking-limit tool

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** ACP

Targeted text message campaigns sent to customer segments through Marketing Pro.

**What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers.

**Also called:** Text marketing, SMS marketing

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** Text Campaigns