---
title: "Capture customer acknowledgements for multi-day jobs in the ServiceTitan Field Mobile App"
slug: "capture-customer-acknowledgements-multi-day-jobs-servicetitan-field-mobile-app"
updated: 2026-10-29T12:35:45Z
published: 2026-10-29T12:35:45Z
canonical: "help.servicetitan.com/capture-customer-acknowledgements-multi-day-jobs-servicetitan-field-mobile-app"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Capture customer acknowledgements for multi-day jobs in the ServiceTitan Field Mobile App

## Overview

For multi-day jobs, capture the customer's digital signature for each appointment to acknowledge the work performed that day. This ensures a clear record of progress and approval for every visit.

> [!TIP]
> **Tip:** If the video doesn't play in full screen, tap **More** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-horiz.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A24Z&se=2026-10-31T03%3A40%3A24Z&sr=c&sp=r&sig=jD2F0mfDtywhHp%2BSLEpRUvoe4KJl6t2QMBUXlCXTCJY%3D) then **Fit Screen** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-fit-screen.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A24Z&se=2026-10-31T03%3A40%3A24Z&sr=c&sp=r&sig=jD2F0mfDtywhHp%2BSLEpRUvoe4KJl6t2QMBUXlCXTCJY%3D).

[Capture customer acknowledgements for multi-day jobs in the ServiceTitan Field Mobile App- Commercial Video](https://fast.wistia.net/embed/iframe/m6jdgw86mk?web_component=true&seo=true&videoFoam=false)

---

### 

#### Who uses this feature

- Technicians
- Applies to all business types

#### Feature configuration

- The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements).
- If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com).
- Account configuration is required to use this feature. Please contact your office for details.

## Things to know

- In Commercial terminology, jobs are referred to as work orders.
- The *Customer Acknowledgement* option is only available for multi-day jobs.
- You can capture customer signatures when offline. Your changes will automatically sync when you regain connectivity.
- Any technician assigned to the appointment can collect the signature.
- Your office may require a customer acknowledgement signature for jobs. If so, the Field Mobile App indicates this, and you'll be prevented from closing out the job until you capture their signature.

## Capture appointment signature for work performed in the Field Mobile App

1. Open the job (Residential) or Work Order (Commercial) and tap the **Work Order** tab.
2. Scroll to the *Customer Acknowledgement* section and tap **Sign**. ![Job details for a scheduled cooling tune-up with customer acknowledgment section highlighted.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image-1793197969088.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A24Z&se=2026-10-31T03%3A40%3A24Z&sr=c&sp=r&sig=jD2F0mfDtywhHp%2BSLEpRUvoe4KJl6t2QMBUXlCXTCJY%3D)
3. On the screen that opens, tap **Sign here** to capture the customer's signature.
4. When finished, tap **Save Signature**. ![A digital signature displayed on a mobile device with a save option below.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/capture-customer-acknowledgements-for-multi-day-jobs-the-servicetitan-field-mobile-app-image-ttuwfueg.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A24Z&se=2026-10-31T03%3A40%3A24Z&sr=c&sp=r&sig=jD2F0mfDtywhHp%2BSLEpRUvoe4KJl6t2QMBUXlCXTCJY%3D)

## Want to learn more?

- See [View, add, and edit work performed logs in the ServiceTitan Field Mobile App](/v1/docs/add-edit-and-view-work-performed-logs-in-fma)