--- title: "Can’t see Google Ads campaign on the Marketing Ads dashboard even though it’s active in the Google Ads Settings" slug: "cant-see-google-ads-campaign-on-the-marketing-ads-dashboard-even-though-its" updated: 2026-10-15T00:56:32Z published: 2026-10-15T00:56:32Z canonical: "help.servicetitan.com/cant-see-google-ads-campaign-on-the-marketing-ads-dashboard-even-though-its" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Can’t see Google Ads campaign on the Marketing Ads dashboard even though it’s active in the Google Ads Settings - [Get started with Reputation Management](/construction/docs/get-started-with-marketing-pro-reputation-management) ## Problem Users may not see specific Google Ads campaigns on their *Marketing Ads* dashboard even though those campaigns are active in the Google Ads Marketing Integrations Settings. Follow the steps below to help resolve the issue. ## Solution ### See Google Ads campaigns Google Ads campaigns will only appear on the Marketing Pro > *Marketing > Ads* dashboard if they're active on the ServiceTitan *Campaign Settings* page. Follow the steps below to help resolve the issue. 1. In ServiceTitan, go to **Settings > Integrations > Marketing Integrations.** 2. Under the *Digital Ads* section, click **Configure** for Google Ads. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-see-google-ads-campaign-on-the-marketing-ads-dashboard-even-though-its-active-in-the-google-ads-settings-image-l4z69866.png?sv=2026-02-06&spr=https&st=2026-10-31T04%3A51%3A05Z&se=2026-10-31T05%3A51%3A05Z&sr=c&sp=r&sig=K09plxqFKEB3RdlWiOtVbgxxUW2lWpSzqXgE38x1Upg%3D) 3. Click **View** for the *Google campaigns* section. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-see-google-ads-campaign-on-the-marketing-ads-dashboard-even-though-its-active-in-the-google-ads-settings-image-p4oig86w.png?sv=2026-02-06&spr=https&st=2026-10-31T04%3A51%3A05Z&se=2026-10-31T05%3A51%3A05Z&sr=c&sp=r&sig=K09plxqFKEB3RdlWiOtVbgxxUW2lWpSzqXgE38x1Upg%3D) 4. Click the **Down** arrow icon to expand the list of Google Ads campaigns. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-see-google-ads-campaign-on-the-marketing-ads-dashboard-even-though-its-active-in-the-google-ads-settings-image-px64lu9l.png?sv=2026-02-06&spr=https&st=2026-10-31T04%3A51%3A05Z&se=2026-10-31T05%3A51%3A05Z&sr=c&sp=r&sig=K09plxqFKEB3RdlWiOtVbgxxUW2lWpSzqXgE38x1Upg%3D) 5. From the list of Ads campaigns, highlight and copy the entire name of the affected campaign that isn't appearing on the Ads dashboard. 6. Go to **Settings > Operations > Campaigns**. 7. On the *Campaigns* page, click the **Funnel** icon in the *Active* column header. 8. In the *Active* column *Filter* pop-up, uncheck *Active*, check *Inactive*, and click **Filter** to see only inactive campaigns. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-see-google-ads-campaign-on-the-marketing-ads-dashboard-even-though-its-active-in-the-google-ads-settings-image-rmindujv.png?sv=2026-02-06&spr=https&st=2026-10-31T04%3A51%3A05Z&se=2026-10-31T05%3A51%3A05Z&sr=c&sp=r&sig=K09plxqFKEB3RdlWiOtVbgxxUW2lWpSzqXgE38x1Upg%3D) 9. Click the **Funnel** icon in the *Name* column header. 10. In the *Name* column *Filter* pop-up, paste the copied campaign name from Step 5 into the field below *Contains*, and click **Filter**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-see-google-ads-campaign-on-the-marketing-ads-dashboard-even-though-its-active-in-the-google-ads-settings-image-v7y0po7z.png?sv=2026-02-06&spr=https&st=2026-10-31T04%3A51%3A05Z&se=2026-10-31T05%3A51%3A05Z&sr=c&sp=r&sig=K09plxqFKEB3RdlWiOtVbgxxUW2lWpSzqXgE38x1Upg%3D) 11. If the Ad campaign appears and there's no checkmark under the *Active* column for it, check the box to the left of the Ad campaign and then click **Activate** to reactivate it. This should allow the Ad campaign to appear on the *Marketing > Ads* dashboard. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-see-google-ads-campaign-on-the-marketing-ads-dashboard-even-though-its-active-in-the-google-ads-settings-image-gpr32ldl.png?sv=2026-02-06&spr=https&st=2026-10-31T04%3A51%3A05Z&se=2026-10-31T05%3A51%3A05Z&sr=c&sp=r&sig=K09plxqFKEB3RdlWiOtVbgxxUW2lWpSzqXgE38x1Upg%3D) If the Ad campaign appears and there's already a checkmark under the *Active* column for it, please reach out to [ServiceTitan Support](/construction/docs/contact-servicetitan-technical-support) for further assistance. ### Related Content - [Google Ads Integration](/construction/docs/google-ads-integration) - [Google Analytics Integration](/v1/docs/google-analytics-integration) - [Getting Action Cancelled errors on the Marketing Overview and Ads pages when trying to access Marketing Pro](/v1/docs/fix-action-cancelled-errors-on-markeing-and-ads-screens) Tools for requesting, monitoring, and responding to online reviews across Google, Yelp, and other platforms. **What it does:** Protects and grows a business's online reputation — the primary driver of inbound calls — by automating review requests and responses. **Also called:** Review management, Online reviews **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns. **What it does:** Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue. **Also called:** ST Marketing, Marketing automation **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)