---
title: "\"Capture equipment details\" error blocks job closeout"
slug: "cant-close-out-job-due-to-capture-equipment-details-error"
updated: 2026-10-15T00:48:21Z
published: 2026-10-15T00:48:21Z
canonical: "help.servicetitan.com/cant-close-out-job-due-to-capture-equipment-details-error"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# "Capture equipment details" error blocks job closeout

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png?sv=2026-02-06&spr=https&st=2026-10-31T04%3A22%3A02Z&se=2026-10-31T05%3A22%3A02Z&sr=c&sp=r&sig=aCQ1Am0ryn88EyD32%2BdY9bquy%2B3cvqBKLzl2FAl8fVo%3D) Troubleshooting **Role:** Managers · Office employees · All business types**Area:** Inventory · Invoicing · Job Closeout · All versions

## **What you're seeing**

When you try to close out a job, this error appears and the job won't close:

*Please note one or more items on the invoice do not have an inventory location assigned and/or will fall below Quantity Available at the chosen inventory location. Please make necessary updates by clicking here.*

The job stays open until you resolve it.

## **Why this happens**

**Reason 1**

**Closeout runs an inventory check on the items on the job's invoice.** Before a job can close, ServiceTitan checks the inventory items on the job's invoice. Closeout is blocked when one or more of those items either don't have an inventory location assigned, or would fall below the Quantity Available at the chosen inventory location. You need to assign a location and make sure there's enough quantity before the job will close.

## **How to fix it**

### **1****Assign a location and quantity, then close the job again**

1. In the error message, click the underlined **here** link. A window opens showing the items that need updates.
2. For each flagged item, assign an **inventory location** and, if needed, adjust the quantity so it doesn't fall below the **Quantity Available** at that location.
3. Save the changes and close out of the invoice.
4. Try to close out the job again.

> [!NOTE]
> **✓ Done ·** The error clears and the job closes out.

> [!NOTE]
> **Caution:** If an item would fall below Quantity Available because there genuinely isn't enough stock at the location, assigning a location alone won't resolve the shortage. Receive or transfer the needed inventory to the location first, then repeat the steps above.

## **Still not working?**

If the error persists after adding the quantity, contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The job number and invoice number
- The exact error message text (or a screenshot)
- The item(s) named in the error and their current inventory quantity
- Whether you use Transfers to Jobs or automatic inventory consumption
- Which steps from this article you already tried

## **Want to learn more?**

[**Review and confirm invoice closeout ›**](https://help.servicetitan.com/construction/docs/review-and-confirm-invoice-closeout) Walks through reviewing an invoice and confirming closeout so the job can close cleanly.

[**Receive shipment ›**](https://help.servicetitan.com/construction/docs/receive-shipment) How to receive inventory into a location so it counts toward Quantity Available.

[**Inventory item transfer workflow ›**](https://help.servicetitan.com/construction/docs/inventory-item-transfer-workflow) How to move inventory between locations to cover a shortage at the closeout location.