---
title: "Can't access an unsold estimate or opportunity from Follow Up in ServiceTitan Mobile"
slug: "cant-access-unsold-estimate-opportunity-follow-up-servicetitan-mobile"
updated: 2026-10-15T00:35:46Z
published: 2026-10-15T00:35:46Z
canonical: "help.servicetitan.com/cant-access-unsold-estimate-opportunity-follow-up-servicetitan-mobile"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can't access an unsold estimate or opportunity from Follow Up in ServiceTitan Mobile

## Problem

The technician has all permissions to access the *Follow Up* tab and access or edit estimates, but they can't access an *Unsold Estimat*e in ServiceTitan Mobile. However, the same *Unsold Estimate* is visible in the ServiceTitan Office application.

## Solution

The technician can't see an *Unsold Estimate* in the *Follow Up* section in ServiceTitan Mobile if the job is not completed. *Unsold Estimates* for all Jobs in any status appear on the Office side. But in ServiceTitan Mobile, technicians can only access *Unsold Estimates* for jobs that are in the *Completed* status.

### Check the job status of the estimate

1. In ServiceTitan, go to the navigation bar and click **Follow Up** > **Unsold Estimates**.
2. Click one of the opportunities and click the associated job page.
3. Check whether or not the jobs are in the *Completed* status.

### Related Content

- [Use the Follow Up Screen](/construction/docs/use-the-follow-up-screen-1)
- [Use the Follow Up tab](/construction/docs/use-the-follow-up-tab-in-servicetitan-mobile)