---
title: "Cancel transactions"
slug: "cancel-transactions"
updated: 2026-10-15T00:44:57Z
published: 2026-10-15T00:44:57Z
canonical: "help.servicetitan.com/cancel-transactions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancel transactions

## Overview

You can cancel transactions such as **Purchase Orders (PO)**, **Receipts**, **Returns**, **Adjustments**, and **Transfers**. This feature can be used when a transaction is no longer needed or was added by mistake. Canceled transactions remain visible, along with the canceling user and date. The entire audit history is available for your review.

---

### 

#### Who uses this feature

- Administrators and office employees

#### Feature configuration

- Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details.

## Things to know

- You can't cancel transactions if:
  - Additional transactions are created that depend on the original transaction. For example, if a return is created from a purchase order, the original purchase order can no longer be canceled.
  - The transaction is exported to your accounting system. In this case, you can create additional transactions to accomplish your goal. For example, you can create additional returns or inventory adjustments.

## Cancel a transaction

1. Go to the navigation bar and click **Inventory**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-inventory-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A46%3A41Z&se=2026-10-31T02%3A46%3A41Z&sr=c&sp=r&sig=RWmya6viUxTQwA8N0bOpbrDi0XlitDl4qHU91FYANw8%3D).
2. From the side menu, select the transaction type you want to cancel, for example, **Purchase Orders**.
3. On the *Purchase Orders* screen that opens, select the purchase order you want to cancel. The purchase order record opens.
4. From the **Actions** dropdown, select *Cancel*.![A cursor canceling a transaction.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cancel-transactions-image-ek8uuh5m.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A46%3A41Z&se=2026-10-31T02%3A46%3A41Z&sr=c&sp=r&sig=RWmya6viUxTQwA8N0bOpbrDi0XlitDl4qHU91FYANw8%3D)The *Cancel PO?* pop-up window opens.
5. From the dropdown, select the reason for canceling the purchase order, for example, **Duplicate**.![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cancel-transactions-image-4x62l15x.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A46%3A41Z&se=2026-10-31T02%3A46%3A41Z&sr=c&sp=r&sig=RWmya6viUxTQwA8N0bOpbrDi0XlitDl4qHU91FYANw8%3D)
6. When you're finished, click **Cancel PO**.

## Cancel an outstanding quantity

For *Partially Received* POs, you can cancel items that are no longer coming from the vendor you ordered:

1. On the *Purchase Orders* screen, click the **Partially Received** tab.
2. Select the partially received PO you want. The PO record opens.
3. From the **Actions** dropdown field, select *Cancel Outstanding Qty*.![A cursor selecting Cancel outstanding Qty from the dropdown list.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cancel-transactions-image-14wb7lsn.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A46%3A41Z&se=2026-10-31T02%3A46%3A41Z&sr=c&sp=r&sig=RWmya6viUxTQwA8N0bOpbrDi0XlitDl4qHU91FYANw8%3D)
4. On the *Cancel Unreceived Quantities* pop-up that opens, from the dropdown field, select the reason for canceling the items.
5. When you're finished, click **Cancel Outstanding Qty**.![A cursor confirming the cancelation of the outstanding quantity.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cancel-transactions-image-hq6oiah0.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A46%3A41Z&se=2026-10-31T02%3A46%3A41Z&sr=c&sp=r&sig=RWmya6viUxTQwA8N0bOpbrDi0XlitDl4qHU91FYANw8%3D)

When you select **Cancel Outstanding Qty**, the system creates a new PO with the outstanding quantities and cancels the created PO.

> [!NOTE]
> **Note:** Any quantity received remains on the current PO and the status of the PO changes to **Received**.

## Want to learn more?

- See [Adjustments overview](/v1/docs/adjustments-overview)
- See [Inventory transfers overview](/v1/docs/inventory-transfers-overview)