---
title: "Cancel payments"
slug: "cancel-payments"
updated: 2026-10-15T00:05:23Z
published: 2026-10-15T00:05:23Z
canonical: "help.servicetitan.com/cancel-payments"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancel payments

## 

## Overview

If you no longer want an initiated payment to be processed, you can cancel the payment before you send it for processing. However, you have a short timeframe to cancel a payment before funds are drawn from your account.

> [!NOTE]
> **Note:** To cancel a payment that you already sent to be processed, contact the payment processor listed in the confirmation email you receive. Those payments can’t be canceled within ServiceTitan.

---

### 

#### Who uses this feature

- Administrators, office employees, managers, accountants, and bookkeepers
- Applies to all business types
- Applies to all trades

#### Feature configuration

- Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details.
- The *Purchasing Module* is required to use this feature.
- Permission is required to use this feature. Please contact the account administrator on your team.

## Things to know

- If you haven’t already enabled *Payables*, see [Set up Accounts Payable](/construction/docs/set-up-accounts-payable).

## Cancel a payment

1. Go to the navigation bar and click **Accounting**.
2. In the side menu, click **Payments**.
3. Click the **Initiated** tab.
4. Click the payment that you want to cancel.

> [!TIP]
> **Tip:** Use the filters to quickly find a payment.

![Payments section showing initiated payments with details for February deliveries.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cancel-payments-image-wad274of.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A41%3A46Z&se=2026-10-31T01%3A41%3A46Z&sr=c&sp=r&sig=o3LB1FajCCW4D4ntS8YVydv9KLSi2DrIjOSE8ZlZqYI%3D)
5. On the payment record that opens, click **Cancel Transaction**. ![User interface showing a button to cancel a transaction with a cursor hovering.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cancel-payments-image-d6hs4vfx.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A41%3A46Z&se=2026-10-31T01%3A41%3A46Z&sr=c&sp=r&sig=o3LB1FajCCW4D4ntS8YVydv9KLSi2DrIjOSE8ZlZqYI%3D)
6. On the confirmation pop-up that opens, click **Cancel Transaction** to confirm that you want to cancel the transaction.

The payment record status updates to *Canceled*.

## Want to learn more?

- Visit the ServiceTitan Academy to enroll in [Accounts Payable in ServiceTitan](https://servicetitan.docebosaas.com/learn/courses/295/accounts-payable-in-servicetitan)
- See [Accounts Payable](/construction/docs/accounts-payable-home)