---
title: "Cancel back-ordered items on a purchase order"
slug: "cancel-back-ordered-items-on-a-purchase-order"
updated: 2026-10-15T00:44:55Z
published: 2026-10-15T00:44:55Z
canonical: "help.servicetitan.com/cancel-back-ordered-items-on-a-purchase-order"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancel back-ordered items on a purchase order

## Overview

You can cancel back-ordered items on your purchase order (PO) if you don't want to wait for the items to be back in stock for delivery.

---

### 

#### Who uses this feature

- Office employees and managers

#### Feature configuration

- Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details.

## Things to know

- If you only have the *Purchasing* module enabled, the *Inventory* section in the navigation bar is renamed **Purchasing**.

## Cancel a back ordered item on a PO

1. Go to the navigation bar and click **Inventory** or **Purchasing**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-inventory-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A49Z&se=2026-10-31T02%3A36%3A49Z&sr=c&sp=r&sig=XppUIBGCrL1Dzb1TzKZZl4N2rUAP41qF92ths4vRCIY%3D).
2. From the side menu, select **Purchase Orders**. The *Purchase Orders* page opens.
3. Click the **Partially Received** tab.![A cursor clicking the Partially Received tab.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cancel-back-ordered-items-on-a-purchase-order-image-psopyesx.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A49Z&se=2026-10-31T02%3A36%3A49Z&sr=c&sp=r&sig=XppUIBGCrL1Dzb1TzKZZl4N2rUAP41qF92ths4vRCIY%3D)
4. Select the PO for which you want to cancel a back-ordered item. The PO record opens.
5. From the **Actions** dropdown field, select *Edit*.![A cursor selecting the Edit option from the dropdown list.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cancel-back-ordered-items-on-a-purchase-order-image-1ddxllyw.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A49Z&se=2026-10-31T02%3A36%3A49Z&sr=c&sp=r&sig=XppUIBGCrL1Dzb1TzKZZl4N2rUAP41qF92ths4vRCIY%3D)
6. Go to the *Item List* table.
7. In the **Qty** column, update the quantity value for the back-ordered item to equal the quantity received value.![A cursor updating the quantity value for the back-ordered item.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cancel-back-ordered-items-on-a-purchase-order-image-rlm7n2vx.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A49Z&se=2026-10-31T02%3A36%3A49Z&sr=c&sp=r&sig=XppUIBGCrL1Dzb1TzKZZl4N2rUAP41qF92ths4vRCIY%3D)

> [!NOTE]
> **Note:** After you update the quantity value in the **Qty** column, the quantity for the item in the **Qty Outstanding** column should equal 0.
8. When you're finished, click **Save**.
9. On the confirmation pop-up window that opens, click **Yes**.

If you don't plan to receive the item and you want to remove it from the PO item list, select the item and click the **Delete![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cancel-back-ordered-items-on-a-purchase-order-image-yip71zu7.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A49Z&se=2026-10-31T02%3A36%3A49Z&sr=c&sp=r&sig=XppUIBGCrL1Dzb1TzKZZl4N2rUAP41qF92ths4vRCIY%3D)**icon.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cancel-back-ordered-items-on-a-purchase-order-image-gqtrgui8.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A49Z&se=2026-10-31T02%3A36%3A49Z&sr=c&sp=r&sig=XppUIBGCrL1Dzb1TzKZZl4N2rUAP41qF92ths4vRCIY%3D)

## Want to learn more?

- See [Receive purchase orders](/construction/docs/receive-purchase-orders)