---
title: "Cancel a service agreement"
slug: "cancel-a-service-agreement"
updated: 2026-10-15T01:26:42Z
published: 2026-10-15T01:26:42Z
canonical: "help.servicetitan.com/cancel-a-service-agreement"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancel a service agreement

## Overview

If a service agreement is no longer needed, you can cancel it.

---

### 

****Who uses this feature****

- Administrators, accountants, project managers, and operations managers
- Primarily benefits Commercial Service and Replacement business types, and Residential Service and Replacement business types
- Applies to all trades

## Things to know

- If an active service agreement that has auto-renew enabled is canceled but has its next cycle already generated, the next cycle status updates to *Rejected*.

## Cancel a service agreement

1. Go to the ***Service Agreement*** section in the *Customer* record.
2. Click the **Service Agreement** you want to cancel. ![Service agreements list showing activated statuses and total amounts for each agreement.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cancel-a-service-agreement-image-dihhq0i7.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A33%3A48Z&se=2026-10-31T03%3A33%3A48Z&sr=c&sp=r&sig=37LKAdDBBK0ARsrJ%2Fp37Dwki3n5vpFyUMMOgNwEzBac%3D)
3. On the *Service Agreement* screen that opens, click **Status** in the main header. ![2022-2023 Maintenance Plan details including status, customer, and duration information.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cancel-a-service-agreement-image-ub2aiv60.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A33%3A48Z&se=2026-10-31T03%3A33%3A48Z&sr=c&sp=r&sig=37LKAdDBBK0ARsrJ%2Fp37Dwki3n5vpFyUMMOgNwEzBac%3D)
4. On the Update *agreement status* screen that opens, click **Canceled**, then click **Update Status**. ![Update agreement status](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cancel-a-service-agreement-image-77mdjtvc.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A33%3A48Z&se=2026-10-31T03%3A33%3A48Z&sr=c&sp=r&sig=37LKAdDBBK0ARsrJ%2Fp37Dwki3n5vpFyUMMOgNwEzBac%3D)
5. On the *Cancel Agreement* confirmation pop-up that opens, click **Cancel Agreement**. ![Confirmation dialog asking to cancel an agreement with two action buttons.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cancel-a-service-agreement-image-b91ajbqm.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A33%3A48Z&se=2026-10-31T03%3A33%3A48Z&sr=c&sp=r&sig=37LKAdDBBK0ARsrJ%2Fp37Dwki3n5vpFyUMMOgNwEzBac%3D)When canceled, all unscheduled visits are dismissed and any Deferred revenue balance is automatically adjusted. You can't undo a cancellation, and you can't edit a service agreement once canceled.

In the *Service Agreements* section of the *Customer* record, canceled service agreements display a red icon in the **Status** column.

![Service agreements list showing one canceled and one activated agreement with details.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cancel-a-service-agreement-image-a6p47t5m.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A33%3A48Z&se=2026-10-31T03%3A33%3A48Z&sr=c&sp=r&sig=37LKAdDBBK0ARsrJ%2Fp37Dwki3n5vpFyUMMOgNwEzBac%3D)

## Want to learn more?

- Visit ServiceTitan Academy and enroll in [Creating & Managing Service Agreements](https://servicetitan.docebosaas.com/academy/learn/courses/242/Creating-&-Managing-Service-Agreements)
- See [Change a service agreement status](/construction/docs/change-a-service-agreement-status)

Deferred revenue is used in accrual accounting to manage advanced payment for upcoming services. After accepting payment, you only recognize it as income upon delivery of services, when the revenue is earned. Memberships use deferred revenue to account for recurring services included with a membership.

[Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** deferred income