---
title: "Can technicians call from their personal numbers through the app and have customers see their number instead of the office number?"
slug: "can-technicians-call-from-personal-numbers-through-app-customers-see-number"
updated: 2026-10-15T01:12:08Z
published: 2026-10-15T01:12:08Z
canonical: "help.servicetitan.com/can-technicians-call-from-personal-numbers-through-app-customers-see-number"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can technicians call from their personal numbers through the app and have customers see their number instead of the office number?

## Problem

Technicians' calls show the office number, not their personal numbers. Customers call back to the office.

## Solution

You cannot set your technician's phone number as an outbound caller ID. However, as a workaround, you can select an outbound caller ID from the list of tracking numbers, and then forward the calls to the technician's personal phone number.

### Enable Technician Outbound Caller ID

1. Go to **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A47%3A29Z&se=2026-10-31T04%3A47%3A29Z&sr=c&sp=r&sig=EXBYDkznjunkZ0RN3fgIrD%2Fk2EGjLlf6Pn8IIQhi2%2BE%3D) **> People > Technicians**.
2. In the *Contact Information* section, select an **Outbound Caller ID**.

> [!NOTE]
> **Note:** This feature only allows you to select a tracking number from the list of numbers in **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A47%3A29Z&se=2026-10-31T04%3A47%3A29Z&sr=c&sp=r&sig=EXBYDkznjunkZ0RN3fgIrD%2Fk2EGjLlf6Pn8IIQhi2%2BE%3D) **> Phones** or **Phones Pro > Phone Numbers**.

### Link the tracking number to the technician's phone number

1. In the [Phone Numbers](https://go.servicetitan.com/#/Settings/phoneNumbers) section, locate the tracking number you assigned as the technician's Outbound Caller ID.
2. Edit the tracking number. Forward calls from the new number to the technician's personal phone number.

ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.

**What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.

**Also called:** ST Phones, Integrated phone system

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)