---
title: "Can’t edit existing responses in Reputation Management"
slug: "can-t-edit-existing-responses-in-reputation-management"
updated: 2026-10-15T00:56:02Z
published: 2026-10-15T00:56:02Z
canonical: "help.servicetitan.com/can-t-edit-existing-responses-in-reputation-management"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can’t edit existing responses in Reputation Management

## Problem

The problem is if a company wants to update its existing response to a customer's Google review, it won't be able to edit the response in ServiceTitan.

## Solution

### Edit existing review responses in Google directly

Google only allows customers to leave one review for each business in a 12-month period, and it also only allows one response per company to each customer's review. Similar to how customers edit their reviews directly within Google if needed, companies can only edit any existing responses directly in their Google My Business account.

1. Confirm that the customer's review still exists in Google.
2. Log in to Google My Business and edit the existing response there.

### Related Content

- [How to read & reply to reviews on Google](https://support.google.com/business/answer/3474050?hl=en&co=GENIE.Platform%3DAndroid)
- [Manage reviews](/construction/docs/manage-reviews)