---
title: "Can't add and save Business Unit to Reputation Survey or Reputation Location"
slug: "can-t-add-and-save-business-unit-to-reputation-survey-or-reputation-location"
updated: 2026-10-15T00:55:44Z
published: 2026-10-15T00:55:44Z
canonical: "help.servicetitan.com/can-t-add-and-save-business-unit-to-reputation-survey-or-reputation-location"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can't add and save Business Unit to Reputation Survey or Reputation Location

## Problem

The problem is that the user can't add and save a Business unit to a Reputation Survey or to a Reputation location. The problem will occur if the company deactivates a Business Unit in the Settings (*Settings > Operations > Business Units*) before removing that Business Unit from all Reputation surveys and locations.

## Solution

This issue occurs when a Business Unit was deactivated in the main Settings, but it's still assigned to a location or survey in the Reputation Management module. To solve the problem, first, reactivate the inactive Business Unit(s) in the Settings. Then, remove the Business Unit(s) from any active Reputation locations and surveys, and lastly deactivate the Business Unit(s) again in the Settings. Follow the workflow below to resolve the issue:

1. [Compare Business Units on Review Generation Surveys page versus the Segment page](/construction/docs/can-t-add-and-save-business-unit-to-reputation-survey-or-reputation-location#compare-business-units-on-review-generation-surveys-page-versus-the-segment-page)
2. [Reactivate the inactive Business Unit (s) in the General Settings](/construction/docs/can-t-add-and-save-business-unit-to-reputation-survey-or-reputation-location#reactivate-the-inactive-business-units-in-the-general-settings)
3. [Remove the unneeded Business Unit (s) from the Reputation survey](/construction/docs/can-t-add-and-save-business-unit-to-reputation-survey-or-reputation-location#remove-the-unneeded-business-units-from-the-reputation-survey)
4. [Remove unneeded Business Unit(s) from the Reputation Location](/construction/docs/can-t-add-and-save-business-unit-to-reputation-survey-or-reputation-location#remove-unneeded-business-units-from-the-reputation-location)
5. [Deactivate the unneeded Business Unit(s) again in the General Settings](/construction/docs/can-t-add-and-save-business-unit-to-reputation-survey-or-reputation-location#deactivate-the-unneeded-business-units-again-in-the-general-settings)

### Compare Business Units on Review Generation Surveys page versus the Segment page

1. Go to the navigation bar and click **Marketing**.
2. In the side menu, go to **Reputation >** **Review Generation**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-add-and-save-business-unit-to-reputation-survey-or-reputation-location-image-qexi9mdd.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A33Z&se=2026-10-31T03%3A40%3A33Z&sr=c&sp=r&sig=wCuGGMawnB9VK%2FyDQQtt%2BB%2FnJqAprqRzLD9FD8q3efg%3D)
3. Note the number of Business Units appearing in the Live review request survey box, and then click **Edit** for that survey. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-add-and-save-business-unit-to-reputation-survey-or-reputation-location-image-8lq5vu9s.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A33Z&se=2026-10-31T03%3A40%3A33Z&sr=c&sp=r&sig=wCuGGMawnB9VK%2FyDQQtt%2BB%2FnJqAprqRzLD9FD8q3efg%3D)
4. Click *Continue* to get to the *Segment* step of the review generation builder.
5. In the *Segment* step, look at the number of Business Units saved in the *Business Units* field and compare it with the number of Business Units from Step 3 of this section. Here is an example of the Business Units not matching for the same survey. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-add-and-save-business-unit-to-reputation-survey-or-reputation-location-image-ozrjxa25.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A33Z&se=2026-10-31T03%3A40%3A33Z&sr=c&sp=r&sig=wCuGGMawnB9VK%2FyDQQtt%2BB%2FnJqAprqRzLD9FD8q3efg%3D)
6. If the number of Business Units on the *Segment* step does not match with the number on the *Review Generation* page for that survey, move on to the next **Reactivate the Business Unit in the Settings** section. If the number of Business Units already matches between the *Segment* step and *Review Generation* page for all Live surveys, reach out to our Support Team for further investigation.

### Reactivate the inactive Business Unit(s) in the General Settings

1. In the top toolbar, click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A33Z&se=2026-10-31T03%3A40%3A33Z&sr=c&sp=r&sig=wCuGGMawnB9VK%2FyDQQtt%2BB%2FnJqAprqRzLD9FD8q3efg%3D).
2. Go to Operations, and then **Business Units**.
3. Click the funnel icon next to the *Active* column header to filter for inactive Business Units. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-add-and-save-business-unit-to-reputation-survey-or-reputation-location-image-5lfyqtnt.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A33Z&se=2026-10-31T03%3A40%3A33Z&sr=c&sp=r&sig=wCuGGMawnB9VK%2FyDQQtt%2BB%2FnJqAprqRzLD9FD8q3efg%3D)
4. Select any Business Unit(s) that were deactivated, and click **Activate**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-add-and-save-business-unit-to-reputation-survey-or-reputation-location-image-mf0u4j0w.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A33Z&se=2026-10-31T03%3A40%3A33Z&sr=c&sp=r&sig=wCuGGMawnB9VK%2FyDQQtt%2BB%2FnJqAprqRzLD9FD8q3efg%3D)
5. Now that the Business Units have been reactivated, move on to the next **Remove the unneeded Business Unit(s) from the Reputation survey** section.

### Remove the unneeded Business Unit(s) from the Reputation survey

1. In ServiceTitan, go to the navigation bar and click **Marketing**
2. From the side menu, select **Review Generation**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-add-and-save-business-unit-to-reputation-survey-or-reputation-location-image-y7ou5b5o.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A33Z&se=2026-10-31T03%3A40%3A33Z&sr=c&sp=r&sig=wCuGGMawnB9VK%2FyDQQtt%2BB%2FnJqAprqRzLD9FD8q3efg%3D)
3. Select the survey in question, and click **Edit**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-add-and-save-business-unit-to-reputation-survey-or-reputation-location-image-hq4u84p5.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A33Z&se=2026-10-31T03%3A40%3A33Z&sr=c&sp=r&sig=wCuGGMawnB9VK%2FyDQQtt%2BB%2FnJqAprqRzLD9FD8q3efg%3D)
4. In the *Segment* section, uncheck the unneeded Business Unit(s). ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-add-and-save-business-unit-to-reputation-survey-or-reputation-location-image-81rnp1t8.jpg?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A33Z&se=2026-10-31T03%3A40%3A33Z&sr=c&sp=r&sig=wCuGGMawnB9VK%2FyDQQtt%2BB%2FnJqAprqRzLD9FD8q3efg%3D)
5. Click *Continue* all the way through, and then click *Update Survey* to save changes and make the survey go Live.
6. Repeat Steps 2 - 5 for any other Live surveys. Then move on to the next [Remove unneeded Business Unit(s) from the Reputation Location](/construction/docs/can-t-add-and-save-business-unit-to-reputation-survey-or-reputation-location#remove-the-unneeded-business-units-from-the-reputation-survey) section.

### Remove unneeded Business Unit(s) from the Reputation Location

1. In ServiceTitan, go to the navigation bar and click **Marketing**.
2. From the *Reputation* section, click **Locations**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-add-and-save-business-unit-to-reputation-survey-or-reputation-location-image-9o1bhmeq.jpg?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A33Z&se=2026-10-31T03%3A40%3A33Z&sr=c&sp=r&sig=wCuGGMawnB9VK%2FyDQQtt%2BB%2FnJqAprqRzLD9FD8q3efg%3D)
3. Select the location in question and click **Edit**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-add-and-save-business-unit-to-reputation-survey-or-reputation-location-image-ycbx3m27.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A33Z&se=2026-10-31T03%3A40%3A33Z&sr=c&sp=r&sig=wCuGGMawnB9VK%2FyDQQtt%2BB%2FnJqAprqRzLD9FD8q3efg%3D)
4. Click on the *Business Unit* dropdown, uncheck the unneeded *Business Unit(s)*, and click **Save**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-add-and-save-business-unit-to-reputation-survey-or-reputation-location-image-y37l3l80.jpg?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A33Z&se=2026-10-31T03%3A40%3A33Z&sr=c&sp=r&sig=wCuGGMawnB9VK%2FyDQQtt%2BB%2FnJqAprqRzLD9FD8q3efg%3D)
5. Repeat the above Steps 2 - 4 for any additional Reputation Locations if needed. Then move on to the next [Deactivate the unneeded Business Unit(s) again in the General Settings](/construction/docs/can-t-add-and-save-business-unit-to-reputation-survey-or-reputation-location#deactivate-the-unneeded-business-units-again-in-the-general-settings) section.

### Deactivate the unneeded Business Unit(s) again in the General Settings

1. In ServiceTitan, go to the top toolbar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A33Z&se=2026-10-31T03%3A40%3A33Z&sr=c&sp=r&sig=wCuGGMawnB9VK%2FyDQQtt%2BB%2FnJqAprqRzLD9FD8q3efg%3D).
2. Go to Operations, and then select **Business Units**.
3. Select the Business Unit(s) that are no longer needed, and click **Deactivate**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-add-and-save-business-unit-to-reputation-survey-or-reputation-location-image-dzpqn7h5.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A33Z&se=2026-10-31T03%3A40%3A33Z&sr=c&sp=r&sig=wCuGGMawnB9VK%2FyDQQtt%2BB%2FnJqAprqRzLD9FD8q3efg%3D)

### Related Content

- [Getting Started with Reputation Management](/construction/docs/get-started-with-marketing-pro-reputation-management)
- [Create email surveys](/v1/docs/create-email-surveys)
- [Create SMS surveys](/v1/docs/create-sms-surveys)

Tools for requesting, monitoring, and responding to online reviews across Google, Yelp, and other platforms.

**What it does:** Protects and grows a business's online reputation — the primary driver of inbound calls — by automating review requests and responses.

**Also called:** Review management, Online reviews

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

Targeted text message campaigns sent to customer segments through Marketing Pro.

**What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers.

**Also called:** Text marketing, SMS marketing

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** Text Campaigns