---
title: "Can I make the Arrival Window feature optional in ServiceTitan?"
slug: "can-i-make-arrival-window-feature-optional-in-servicetitan"
updated: 2026-10-15T00:54:27Z
published: 2026-10-15T00:54:27Z
canonical: "help.servicetitan.com/can-i-make-arrival-window-feature-optional-in-servicetitan"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can I make the Arrival Window feature optional in ServiceTitan?

## Problem

You want to know if you can make the Arrival Window feature optional in ServiceTitan.

## Solution

You can't make arrival windows optional for CSRs, but you can turn the feature on or off based on your preference. To do this:

1. Go to **Settings > Operations > Job Booking**.
2. Under the *Configure Fields on Job Booking Screen* section, select or deselect **Arrival Windows** based on your preference.
3. When finished, click **Save**.

The time range communicated to a customer for when a technician will arrive.

**What it does:** Sets customer expectations proactively, reducing 'where's my tech?' calls and improving satisfaction scores.

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)