---
title: "Can I include a technician's biography and photo in dispatch notifications?"
slug: "can-i-include-a-technician-s-biography-and-photo-in-dispatch-notifications"
updated: 2026-10-15T00:31:36Z
published: 2026-10-15T00:31:36Z
canonical: "help.servicetitan.com/can-i-include-a-technician-s-biography-and-photo-in-dispatch-notifications"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can I include a technician's biography and photo in dispatch notifications?

## Problem

Regular dispatch notifications are being sent, but you also want to include the technician's biography and photo.

## Solution

### Customize technician's biography and photo in dispatch notifications

1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A37Z&se=2026-10-31T02%3A47%3A37Z&sr=c&sp=r&sig=4lDuRW6cyjrco5xzc4Kbj9sXE8mfII70oZuppgc2rdU%3D).
2. In the side panel, go to **Communications > Customer Notifications**.
3. Click **Dispatch Notifications**.
4. Click the **Text** or **Email** tab, depending on the type of notification you want to send, and then click **Customize**.
5. Drag the personalized token called *Technician Biorgraphy* where you want it to appear in the notification. ![Cursor clicking Technician biography](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/can-i-include-a-technicians-biography-and-photo-in-dispatch-notifications-image-7vdc9eyi.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A37Z&se=2026-10-31T02%3A47%3A37Z&sr=c&sp=r&sig=4lDuRW6cyjrco5xzc4Kbj9sXE8mfII70oZuppgc2rdU%3D)
6. Click **Preview Edits** to see how the notification will look.
7. When finished, click **Save**.

If technician photos still aren't appearing in notification text messages:

1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A37Z&se=2026-10-31T02%3A47%3A37Z&sr=c&sp=r&sig=4lDuRW6cyjrco5xzc4Kbj9sXE8mfII70oZuppgc2rdU%3D).
2. In the side panel, go to **Phones > Phone Numbers**.
3. Check if the *Outbound MMS* number is a local number. If it's not, change it to a local number. You can also change the *Outbound SMS* number to the same local number, but it's not required.

To test if it works:

1. Create a fake job for testing or use an existing job and change the customer's phone number temporarily.
2. Dispatch a technician to a job.
3. Make sure the dispatch notification appears as you want it.

Targeted text message campaigns sent to customer segments through Marketing Pro.

**What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers.

**Also called:** Text marketing, SMS marketing

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** Text Campaigns