---
title: "Call customers and add contact information in the ServiceTitan Field Mobile App"
slug: "call-customers-and-add-contact-information-in-the-servicetitan-field-mobile-app"
updated: 2026-10-29T12:36:50Z
published: 2026-10-29T12:36:50Z
canonical: "help.servicetitan.com/call-customers-and-add-contact-information-in-the-servicetitan-field-mobile-app"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call customers and add contact information in the ServiceTitan Field Mobile App

## Overview

Use the ServiceTitan Field Mobile App to call customers and add customer contact information. This helps you streamline your job workflows and keep customer information up-to-date.

---

### 

#### Who uses this feature

- Technicians
- Applies to all business types

#### Feature configuration

- The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements).
- If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com).
- *Listen to Call Recording (mobile*) permission is required to listen to calls from customers. Please contact the account administrator on your team.

In Commercial terminology, jobs are referred to as work orders.

## Call customers from the ServiceTitan Field Mobile App

Make sure to call customers using the Field Mobile App. Do not dial the number from your phone. Direct calls from your phone are not recorded or attached to the customer record.

> [!TIP]
> **Tip:** If the video doesn't play in full screen, tap **More** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-horiz.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A51%3A02Z&se=2026-10-31T02%3A51%3A02Z&sr=c&sp=r&sig=ziAvj07JSF7ykRKQBUUlGUTrhvn73NnrGfk9RfF8yKw%3D) then **Fit Screen** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-fit-screen.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A51%3A02Z&se=2026-10-31T02%3A51%3A02Z&sr=c&sp=r&sig=ziAvj07JSF7ykRKQBUUlGUTrhvn73NnrGfk9RfF8yKw%3D).

### Commercial businesses

[KB - Call Customers and Add Contact Information in the Field Mobile App Video](https://fast.wistia.net/embed/iframe/5udsttfb5r?web_component=true&seo=true&videoFoam=false)

### Residential businesses

[KB - Call Customers and Add Contact Information in the Field Mobile App Video](https://fast.wistia.net/embed/iframe/vznfxaidmm?web_component=true&seo=true&videoFoam=false)

To call a customer from the Field Mobile App:

1. Open the job (Residential) or Work Order (Commercial) and tap **Contact** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-local-phone.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A51%3A02Z&se=2026-10-31T02%3A51%3A02Z&sr=c&sp=r&sig=ziAvj07JSF7ykRKQBUUlGUTrhvn73NnrGfk9RfF8yKw%3D).
2. If it pops up, read the *Permission Required* message then tap **Agree**.
3. Tap **Ok** or **Call Customer**, depending on what the pop-up shows.

> [!NOTE]
> **Note:** If your company [set up phone integration](/construction/docs/phones-home), a number calls you after you tap **Ok** or **Call Customer**. Answer it to connect with the customer. ServiceTitan uses the phone number in your technician profile from the office to call you. If you don't have one there, you're prompted to add a phone number.

> [!TIP]
> **Tip:** For how to listen to call recordings, see [Review customer messages, media, and calls in the ServiceTitan Field Mobile App](/construction/docs/review-customer-messages-media-and-calls-in-the-servicetitan-field-mobile-app).

## Add customer contact information using the Field Mobile App

1. Open the job (Residential) or Work Order (Commercial).
2. On the *Job* tab, scroll to the *Location* section and tap the **Location Name** to open it.
3. Tap the **Contacts** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-local-phone.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A51%3A02Z&se=2026-10-31T02%3A51%3A02Z&sr=c&sp=r&sig=ziAvj07JSF7ykRKQBUUlGUTrhvn73NnrGfk9RfF8yKw%3D) tab.
4. Tap **Add Contact** (iOS) or ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-add-circle.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A51%3A02Z&se=2026-10-31T02%3A51%3A02Z&sr=c&sp=r&sig=ziAvj07JSF7ykRKQBUUlGUTrhvn73NnrGfk9RfF8yKw%3D) (Android).
5. Enter the contact details then select whether the contact information should be saved to the **Customer** record, **Location** record, or both. ![Contact methods section showing options to add phone and email details.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/call-customers-and-add-contact-information-in-the-servicetitan-field-mobile-app-image-s3a0w7rw.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A51%3A02Z&se=2026-10-31T02%3A51%3A02Z&sr=c&sp=r&sig=ziAvj07JSF7ykRKQBUUlGUTrhvn73NnrGfk9RfF8yKw%3D)
6. When finished, tap **Save**.

## Want to learn more?

- See [Review customer messages, media, and calls in the ServiceTitan Field Mobile App](/construction/docs/review-customer-messages-media-and-calls-in-the-servicetitan-field-mobile-app)