---
title: "Booking Confirmation Notifications Not Going Through"
slug: "booking-confirmation-notifications-not-going-through"
updated: 2026-10-15T01:08:35Z
published: 2026-10-15T01:08:35Z
canonical: "help.servicetitan.com/booking-confirmation-notifications-not-going-through"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Booking Confirmation Notifications Not Going Through

## Problem

You report that booking confirmation notifications are not going through. The customers receive every text after, but not the initial booking confirmation. In the job Audit Trail, the SMS status is error, and the reason is unknown. The issue might be connected to the outbound SMS number, but it is not confirmed.

## Solution

1. Try to resubmit the booking.
2. Make sure that customer notifications are still on by going to **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A46Z&se=2026-10-31T02%3A36%3A46Z&sr=c&sp=r&sig=GRf6sR3DFTOjkJPCSbRwbF9uAqyKACJeQ%2FFplUMfTN8%3D) **> Communications > Customer notifications**.
3. Make sure that you are registered for SMS by going to **Settings > Your Account > Register for texting**.
4. If everything looks correct and you're still having issues, contact [Technical Support](http://go.servicetitan.com/ask).

A downloadable log of who changed what record and when.

**What it does:** Provides change history for accountability, error investigation, and compliance across teams.

**Also called:** Change history

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

Targeted text message campaigns sent to customer segments through Marketing Pro.

**What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers.

**Also called:** Text marketing, SMS marketing

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** Text Campaigns