--- title: "Book a job for a new service location in the ServiceTitan Field Mobile App" slug: "book-a-job-for-a-new-service-location-in-the-servicetitan-field-mobile-app" updated: 2026-10-29T12:36:17Z published: 2026-10-29T12:36:17Z canonical: "help.servicetitan.com/book-a-job-for-a-new-service-location-in-the-servicetitan-field-mobile-app" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Book a job for a new service location in the ServiceTitan Field Mobile App ## Overview Create a new location record—and customer record, if applicable—in the Field Mobile App when you need to book a job for a new service location or customer. This allows for quick upsells and accurate logging to reduce office workload. > [!TIP] > **Tip:** If the video doesn't play in full screen, tap **More** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-horiz.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A35Z&se=2026-10-31T03%3A40%3A35Z&sr=c&sp=r&sig=nDhjsSAEZr%2FjWIFw7%2BQTUS1uEglnwiOhuPZF25I1Vfc%3D) then **Fit Screen** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-fit-screen.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A35Z&se=2026-10-31T03%3A40%3A35Z&sr=c&sp=r&sig=nDhjsSAEZr%2FjWIFw7%2BQTUS1uEglnwiOhuPZF25I1Vfc%3D). [KB - Book a Job for a New Service Location in the ServiceTitan Field Mobile App Video](https://fast.wistia.net/embed/iframe/rk1rkdiiqe?web_component=true&seo=true&videoFoam=false) --- ### #### Who uses this feature - Technicians - Applies to all business types #### Feature configuration - The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements). - If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com). - The *Book job* permission is required to use this feature. Please contact the account administrator on your team. ## Things to know - If the customer's records already exist in ServiceTitan, book the job using their existing records instead. For more, see [Book a job for an existing service location in the ServiceTitan Field Mobile App](/construction/docs/book-a-job-for-an-existing-service-location-in-the-servicetitan-field-mobile-app). ## Step 1: Create new records in the Field Mobile App 1. Open the Field Mobile App and tap **Menu** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-grid-view-outline.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A35Z&se=2026-10-31T03%3A40%3A35Z&sr=c&sp=r&sig=nDhjsSAEZr%2FjWIFw7%2BQTUS1uEglnwiOhuPZF25I1Vfc%3D) at the bottom of the screen. 2. On the *M*enu screen that opens, tap **Book a job** (Residential) or **Create a Work Order** (Commercial). ![Menu screen showing user shortcuts for customer details and messages.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image(29).png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A35Z&se=2026-10-31T03%3A40%3A35Z&sr=c&sp=r&sig=nDhjsSAEZr%2FjWIFw7%2BQTUS1uEglnwiOhuPZF25I1Vfc%3D) 3. On the *Book Job* (Residential) or *Create Work Order* (Commercial), tap **Create new location and customer**. ![Interface for booking a job with options for recent customers and locations.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/book-a-job-for-a-new-service-location-in-the-servicetitan-field-mobile-app-image-t57p8w9y.jpg?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A35Z&se=2026-10-31T03%3A40%3A35Z&sr=c&sp=r&sig=nDhjsSAEZr%2FjWIFw7%2BQTUS1uEglnwiOhuPZF25I1Vfc%3D) 4. On the screen that opens, enter the following details: - **Location name:** The name of the service location. > [!TIP] > **Tip:** If this is for a homeowner, you can enter the name of the customer. - **Street address:** The street number and name of the service location. > [!NOTE] > **Note:** If the address populates in the dropdown, select it to validate it. The remaining address fields are filled automatically. ![Form for creating a new service location with address input and selection options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/book-a-job-for-a-new-service-location-in-the-servicetitan-field-mobile-app-image-b423rhuv.jpg?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A35Z&se=2026-10-31T03%3A40%3A35Z&sr=c&sp=r&sig=nDhjsSAEZr%2FjWIFw7%2BQTUS1uEglnwiOhuPZF25I1Vfc%3D) - **Unit:** The unit number, if applicable, of the service location. - **City:** The city of the service location. > [!NOTE] > **Note:** If you're in Australia, the City field changes to Suburb/Town. - **State / Province:** The state or province of the service location. - **Zip / Postal code:** The ZIP or postal code of the service location. - **Country:** The country of the service location: **USA** or **Canada**. > [!NOTE] > **Note:** If you're in Australia, the Country field defaults to Australia. - **Phone:** The phone number of the service location. - **Email:** The email address of the service location. > [!TIP] > **Tip:** Tap **Add contact method** to enter additional email, phone, fax, and mobile phone details. - **Who will pay for the job?:** This determines the bill-to party for the service location. Tap the dropdown and select one of the following options: - **Customer is the same as the location:** The address and other details for this new service location are the same as the billing details. - **Customer is different from the location:** The address and other details for this new service location are different from the billing details, which are also new. After you select this option, use the fields that open to enter new billing details for the customer. - **Use existing customer:** The address and other details for this new service location are different from the billing details, but the billing details already exist in ServiceTitan. After you select this option, use the dropdown that opens to search for and select the existing customer. - **Select customer type:** The property type: **Residential** or **Commercial**. 5. When finished, tap **Create**. ![Form fields for customer details including name, address, and contact information.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/book-a-job-for-a-new-service-location-in-the-servicetitan-field-mobile-app-image-q8wkaw09.jpg?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A35Z&se=2026-10-31T03%3A40%3A35Z&sr=c&sp=r&sig=nDhjsSAEZr%2FjWIFw7%2BQTUS1uEglnwiOhuPZF25I1Vfc%3D) ## Step 2: Book a job from a new service location in the Field Mobile App After you create a new record, the *Book Job* *(Residential)* *or Create Work Order (Commercial)* screen opens automatically. ![Form for booking a job with customer details and scheduling options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/book-a-job-for-a-new-service-location-in-the-servicetitan-field-mobile-app-image-vjt1v56r.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A35Z&se=2026-10-31T03%3A40%3A35Z&sr=c&sp=r&sig=nDhjsSAEZr%2FjWIFw7%2BQTUS1uEglnwiOhuPZF25I1Vfc%3D) Enter the required details for the job: - Job Type (Residential) or Work Order Type (Commercial) - Business Unit - Marketing Campaign - Priority - Start Date & Time - Arrival Window - Summary (Optional) - Send booking confirmation (Optional) When finished, tap **Book Job** (Residential) or **Create Work Order** (Commercial). You are automatically assigned to the new job. If your office has enabled the *Leave Unassigned* permission for you, an *Assigned Technician* field appears in the booking flow. The field defaults to you. To leave the job unassigned for dispatcher routing, tap the field and select **Unassigned**. When finished, tap **Book Job** (Residential) or **Create Work Order** (Commercial).![Form to book a job with details like date, time, and assigned technician.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image8(7).png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A35Z&se=2026-10-31T03%3A40%3A35Z&sr=c&sp=r&sig=nDhjsSAEZr%2FjWIFw7%2BQTUS1uEglnwiOhuPZF25I1Vfc%3D) > [!NOTE] > **Note:** If the *Leave Unassigned* permission is not enabled for your account, the *Assigned Technician* field does not appear and jobs continue to be automatically assigned to you when you tap **Book Job** (Residential) or **Create Work Order** (Commercial). ## Want to learn more? - See [Dispatch and Arrive with the ServiceTitan Field Mobile App](/v1/docs/dispatch-and-arrive-in-fma) - See [Complete an appointment in the ServiceTitan Field Mobile App](/construction/docs/complete-an-appointment-in-the-servicetitan-field-mobile-app) - See [Complete a job with the ServiceTitan Field Mobile App](/v1/docs/complete-a-job-in-fma)