--- title: "Before and after guide: Compare the legacy mobile app with the new Field Mobile App" slug: "before-and-after-guide-compare-legacy-mobile-app-new-field-mobile-app" updated: 2026-10-29T12:38:33Z published: 2026-10-29T12:38:33Z canonical: "help.servicetitan.com/before-and-after-guide-compare-legacy-mobile-app-new-field-mobile-app" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Before and after guide: Compare the legacy mobile app with the new Field Mobile App ## Overview Use this guide to compare common workflows from ServiceTitan's legacy mobile app, ServiceTitan Mobile, with the new Field Mobile App. This helps you find your way around the new app so you can efficiently work with it. --- ### #### Who uses this feature - Technicians - Applies to all business types - Applies to all trades #### Feature configuration - The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements). - If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com). In Commercial terminology, jobs are referred to as work orders. ## General layout ### Overview and jobs The *Overview, All Jobs* (Residential) or *All Work Orders* (Commercial)*,* and *History* tabs have been renamed and are now grouped into a main screen called *Home*, where you can tap **View all** to see everything. ![Comparison of legacy and new app interfaces with highlighted features and job details.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/before-and-after-guide-compare-the-legacy-mobile-app-with-the-new-field-mobile-app-image-a7edvzw9.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) See the sections below for a comparison: #### Before (legacy app) - **Overview:** Current job, Scorecard, and Content Portal. - **All Jobs** (Residential) or **All Work Orders** (Commercial)**:** Current, next, and previous jobs. - **History:** Previously completed and canceled jobs. ![Dashboard view showing job details, history, and performance metrics for ABC Builder.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/before-and-after-guide-compare-the-legacy-mobile-app-with-the-new-field-mobile-app-image-wsno5c10.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) #### After (new app) Tap **View all** to see all your jobs in the following tabs: - **Today:** Current job and any other jobs for today. - **Upcoming:** Jobs scheduled for tomorrow and other future jobs. Also includes jobs in the past that are still in *Scheduled* status. Does not include jobs in *Working* or *Dispatched* status. - **Previous:** Previously completed and canceled jobs. - **Paused:** Paused and on-hold jobs. > [!NOTE] > **Note:** The Show all assigned/dispatched/working appointments permission is required to see everything in the Today and Upcoming tabs. The View History Tab permission is required to see and use the Previous tab. Please contact the account administrator on your team. For more on the new Jobs screen, see [Explore the main layout of the ServiceTitan Field Mobile App](/construction/docs/explore-the-main-layout-of-the-servicetitan-field-mobile-app). ![Job listing for HVAC maintenance with details on time and location.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/before-and-after-guide-compare-the-legacy-mobile-app-with-the-new-field-mobile-app-image-ceweidq9.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) > [!NOTE] > **Note:** My Forms and Follow Up are now listed in the Menu ![A simple icon in the shape of four squares that form a larger square.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-grid-view-outline.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) screen of the new Field Mobile App. - For how to work with non-job related forms, see [Add technician forms in the ServiceTitan Field Mobile App](/v1/docs/add-technician-forms-in-fma). - For how to work with opportunity follow ups, see [Follow up on opportunities in the ServiceTitan Field Mobile App](/construction/docs/follow-up-on-opportunities-in-the-servicetitan-field-mobile-app). ### Job booking If you have the *Book job* permission, you can book a job for yourself. In the new app, you'll find this in the **Menu** ![A simple icon in the shape of four squares that form a larger square.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-grid-view-outline.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) tab. ![Comparison of legacy and new app interfaces with highlighted job booking features.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/before-and-after-guide-compare-the-legacy-mobile-app-with-the-new-field-mobile-app-image-l0dn0b6j.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) See the sections below for a comparison: #### Before (legacy app) **Book a job** (Residential) or **Create a Work Order** (Commercial) On the main dashboard, tap **Book Job** or **Profile > Book Job**. **Commercial:** On the main dashboard, tap **Create Work Order** or **Profile > Create Work Order**. ![Dashboard overview for job booking, including job details and performance metrics.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/before-and-after-guide-compare-the-legacy-mobile-app-with-the-new-field-mobile-app-image-eyo2op82.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) #### After (new app) **Book a job** (Residential) or **Create a Work Order** (Commercial) On the main screen, tap **Menu** ![A simple icon in the shape of four squares that form a larger square.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-grid-view-outline.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) **> Book Job** (Residential) or **Create Work Order** (Commercial) ![A simple icon in the shape of a wrench.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-build.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D). ![Job details for HVAC maintenance including schedule and location information.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/before-and-after-guide-compare-the-legacy-mobile-app-with-the-new-field-mobile-app-image-rqrsp12m.jpg?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) For more, see: - [Book a job for an existing service location in the ServiceTitan Field Mobile App](/construction/docs/book-a-job-for-an-existing-service-location-in-the-servicetitan-field-mobile-app) - [Book a job for a new service location in the ServiceTitan Field Mobile App](/construction/docs/book-a-job-for-a-new-service-location-in-the-servicetitan-field-mobile-app) > [!NOTE] > **Note:** The Book job permission is required to use this feature. Please contact the account administrator on your team. ## Timekeeping Before, clocking in and out was a manual process. Now, timesheets can be added manually or automatically, depending on your company's account configuration. ![Comparison of legacy and new app interfaces for job management and scheduling.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/before-and-after-guide-compare-the-legacy-mobile-app-with-the-new-field-mobile-app-image-t0abxv6h.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) ### Tracking hours See the sections below for a comparison: #### Before (legacy app - manual timekeeping) On any screen, tap **Profile > Clock In** or **Clock Out**. ![Dashboard view showing job details, clock in options, and user information for Andy F.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/before-and-after-guide-compare-the-legacy-mobile-app-with-the-new-field-mobile-app-image-it37nrpg.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) #### After (new app - manual timekeeping) **Method 1: Enter time from the navigation bar** ![Current job details for HVAC maintenance, including time and location information.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/before-and-after-guide-compare-the-legacy-mobile-app-with-the-new-field-mobile-app-image-3od9uhu2.jpg?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) 1. On the main screen, tap **Time** ![A simple icon in the shape of a clock.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-access-time.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) **> Add Timesheet** (iOS) or **Clock** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-time.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) (Android). 2. Enter the **Timesheet Activity, Date, Start Time,** and **End Time**. > [!NOTE] > **Note:** Additional fields, such as Project Labels and others, may be required based on your company's setup and which Timesheet Activity you selected. 3. Tap **Save**. **Method 2: Enter time from a job** ![Scheduled HVAC maintenance job details with assigned technicians and dispatch options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/before-and-after-guide-compare-the-legacy-mobile-app-with-the-new-field-mobile-app-image-lv6ze7iw.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) 1. Open the job (Residential) or Work Order (Commercial) and tap the **Clock** ![A simple icon in the shape of a clock.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-access-time.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) **> Add Timesheet** (iOS) or **Clock** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-time.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) (Android). 2. Enter the **Timesheet Activity, Date, Start Time,** and **End Time**. > [!NOTE] > **Note:** Job and Project, if applicable, are automatically associated. Labor Type is automatically selected based on your default labor type from the office. 3. Tap **Save**. For more, see [Use Manual Timekeeping in the ServiceTitan Field Mobile App](/construction/docs/use-manual-timekeeping-in-the-servicetitan-field-mobile-app). #### After (new app - automatic and continuous timekeeping) **Automatic Timekeeping** If your company has configured Automatic Timekeeping, timesheets are automatically created when you open a job (Residential) or Work Order (Commercial) and tap **Dispatch** and **Arrive**. Start and end times are based on when you tap an action: - **Dispatch:** A *Driving* timesheet is created. - **Arrive:** The *Driving* timesheet ends and a new *Working* timesheet is created. - **Close Out:** After you tap **Pause Appointment** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-pause.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D)**, Hold and Reschedule Appointment** ![A simple icon in the shape of a clock.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-access-time.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D)**, Schedule Another Appointment** ![A simple icon in the shape of a calendar with a small square inside of it.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-event.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D)**,** or **Complete Job/Appointment** (Residential) or **Complete Work Order/Appointment** (Commercial) ![A simple icon in the shape of a circle with a checkmark inside of it.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-task-alt.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D), the *Working* timesheet ends. For more, see [Use Automatic Timekeeping in the ServiceTitan Field Mobile App](/construction/docs/use-automatic-timekeeping-in-the-servicetitan-field-mobile-app). **Continuous Timekeeping** If your company has configured Continuous Timekeeping, it works the same as Automatic Timekeeping but also includes quick actions for common scenarios—like **Meal Break, Review Schedule,** and **Waiting on Next Job** (Residential) or **Waiting on Next Work Order** (Commercial)—and custom timesheet activities, if your office configures them—for things like **Holiday, Jury Duty,** or **Bereavement**. This eliminates the need to enter manual timesheets for non-job or other tasks. For more, see [Use Continuous Timekeeping in the ServiceTitan Field Mobile App](/construction/docs/use-continuous-timekeeping-in-the-servicetitan-field-mobile-app). ### Taking meal breaks See the sections below for a comparison: #### Before (legacy app - manual meal break) On any screen, tap **Profile > Start Meal Break** or **End Meal Break**. ![Dashboard view showing job details, meal break option, and performance metrics for Andy F.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/before-and-after-guide-compare-the-legacy-mobile-app-with-the-new-field-mobile-app-image-zp6fswe7.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) #### After (new app - manual meal break) **Method 1: Enter time from the navigation bar** ![Current job details for HVAC maintenance, including time and location information.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/before-and-after-guide-compare-the-legacy-mobile-app-with-the-new-field-mobile-app-image-atxayrer.jpg?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) 1. On the main screen, tap **Time** ![A simple icon in the shape of a clock.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-access-time.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) **> Add Timesheet** (iOS) or **Clock** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-time.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) (Android). 2. Enter the **Timesheet Activity, Date, Start Time,** and **End Time**. > [!NOTE] > **Note:** Additional fields, such as Project Labels and others, may be required based on your company's setup and which Timesheet Activity you selected. 3. Tap **Save**. **Method 2: Enter time from a job** ![Scheduled HVAC maintenance job details with assigned technicians and dispatch options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/before-and-after-guide-compare-the-legacy-mobile-app-with-the-new-field-mobile-app-image-v4sl2cjs.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) 1. Open the job (Residential) or Work Order (Commercial) and tap the **Clock** ![A simple icon in the shape of a clock.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-access-time.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) **> Add Timesheet** (iOS) or **Clock** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-time.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) (Android). 2. Enter the **Timesheet Activity, Date, Start Time,** and **End Time**. > [!NOTE] > **Note:** Job and Project, if applicable, are automatically associated. Labor Type is automatically selected based on your default labor type from the office. 3. Tap **Save**. For more, see [Use Manual Timekeeping in the ServiceTitan Field Mobile App](/construction/docs/use-manual-timekeeping-in-the-servicetitan-field-mobile-app). #### After (new app - automatic and continuous meal break) **Automatic Timekeeping** If your company has configured Automatic Timekeeping: 1. Open the job (Residential) or Work Order (Commercial) and tap **Close Out > Pause Appointment** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-pause.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D). 2. Add a manual timesheet entry for your non-job work. Make sure to enter both a start and end time. 3. Open the job (Residential) or Work Order (Commercial) and tap **Dispatch > Arrive** again to create timesheets for your remaining work. For more, see [Use Automatic Timekeeping in the ServiceTitan Field Mobile App](/construction/docs/use-automatic-timekeeping-in-the-servicetitan-field-mobile-app). **Continuous Timekeeping** If your company has configured Continuous Timekeeping: 1. To start your meal break, open the job (Residential) or Work Order (Commercial) and tap **Time** ![A simple icon in the shape of a clock.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-access-time.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) **> Meal Break**. 2. To end your meal break, open the job (Residential) or Work Order (Commercial) and tap the next activity you need to start, for example **Working**. For more, see: - [Use Continuous Timekeeping in the ServiceTitan Field Mobile App](/construction/docs/use-continuous-timekeeping-in-the-servicetitan-field-mobile-app) - [Compare the different ways to use Flexible Timekeeping with the ServiceTitan Field Mobile App](/construction/docs/compare-different-ways-use-flexible-timekeeping-servicetitan-field-mobile-app) ## Job actions When you tap a job (Residential) or Work Order (Commercial) to open it, many actions are now listed more intuitively and in different tabs. See the sections below for a comparison: ### Before (legacy app) - **Arrive, dispatch, and closeout:** Open the job (Residential) or Work Order (Commercial) and tap the **Job** ![A simple icon in the shape of a wrench.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-build.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) tab to **Dispatch** or **Arrive** at the top of the screen. On any tab, tap **Close Out** in the left side menu. - **Equipment:** Open the job (Residential) or Work Order (Commercial) and manage equipment from the left side menu in **History** ![A simple icon in the shape of a pin drop.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-location-on-outline.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) **> Existing Equipment**. - **Forms:** Open the job (Residential) or Work Order (Commercial) and manage forms from the **Forms** ![A simple icon in the shape of a document with a magnifying glass inside of it.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-find-in-page.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) tab in the left side menu. - **Estimates:** Open the job (Residential) or Work Order (Commercial) and manage estimates from the **Estimates** ![A simple icon in the shape of a clipboard.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-assignment.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) tab in the left side menu. - **Invoices:** Open the job and manage invoices from the **Invoice** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-request-quote.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) tab in the left side menu. **Commercial:** **Invoices:** Open the work order and manage invoices from the **Work Order** tab in the left side menu. - **Notes:** Open the job (Residential) or Work Order (Commercial) and add a note from the **Notes** ![A simple icon in the shape of a pencil.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-edit.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) tab in the left side menu. - **Media:** Open the job (Residential) or Work Order (Commercial) and upload or capture media from the **Media** ![A simple icon in the shape of a camera.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-photo-camera-outline.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) tab in the left side menu. ![Dashboard view showing job details, location, and review options for a service request.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/before-and-after-guide-compare-the-legacy-mobile-app-with-the-new-field-mobile-app-image-ce8ql8h9.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) ### After (new app) - **Arrive, dispatch, and closeout:** Open the job (Residential) or Work Order (Commercial) and tap **Dispatch, Arrive,** or **Close Out** on almost any tab at the bottom of the screen. - **Equipment:** Open the job (Residential) or Work Order (Commercial) and manage equipment on the **Equipment** tab. On almost every tab at the bottom of the screen, you can also go to **Add** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-keyboard-arrow-down.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) **> Equipment** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-inbox.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D). - **Forms:** Open the job (Residential) or Work Order (Commercial) and manage forms on the **Forms** tab. - **Estimates**: Open the job (Residential) or Work Order (Commercial) and manage estimates on the **Estimates** tab. On the *Estimates* tab, you can **Add estimates from template** and **Add custom estimate**. On every tab at the bottom of the screen, you can also go to **Add** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-keyboard-arrow-down.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) **> Add Estimates From Template** ![A simple icon in the shape of a ballot form.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-ballot.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D). - **Invoice** (Residential) or **Work Order** (Commercial): Open the job and manage invoices on the **Invoice/Work Order** tab. On almost every tab at the bottom of the screen, you can also go to **Add** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-keyboard-arrow-down.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) **> Invoice Item** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-request-quote.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D). **Commercial:** **Invoice** (Residential) or **Work Order** (Commercial): Open the work order and manage invoices on the **Invoice/Work Order** tab. On almost every tab at the bottom of the screen, you can also go to **Add > Work Order Item** . - **Notes:** Open the job (Residential) or Work Order (Commercial) and add a note on any tab at the bottom of the screen in **Add** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-keyboard-arrow-down.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) **> Note** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-draft.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D). View pinned notes on the *Job* tab under *Pinned Notes*. > [!NOTE] > **Note:** The Set notes on customer, location, or job permission is required to add notes in the Field Mobile App. Please contact the account administrator on your team. - **Media:** Open the job (Residential) or Work Order (Commercial) and upload or capture media on any tab at the bottom of the screen in **Add** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-keyboard-arrow-down.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D). ![HVAC maintenance job scheduled with details and options for managing technicians and dispatch.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/before-and-after-guide-compare-the-legacy-mobile-app-with-the-new-field-mobile-app-image-un1jgozf.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) For more, see [Explore job details and actions in the ServiceTitan Field Mobile App](/construction/docs/explore-job-details-and-actions-in-the-servicetitan-field-mobile-app). ## Estimates ![Comparison of legacy and new app interfaces for managing estimates and proposals.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/before-and-after-guide-compare-the-legacy-mobile-app-with-the-new-field-mobile-app-image-oqzz65i3.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) See the sections below for a comparison: ### Before (legacy app) - **View, create, and send estimates:** Open the job (Residential) or Work Order (Commercial) and tap the **Estimates** ![A simple icon in the shape of a clipboard.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-assignment.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) tab to **View**, **Create**, and **Send** estimates. - **Create recommended and grouped item estimates:** Open the job (Residential) or Work Order (Commercial) and tap the **Estimates** ![A simple icon in the shape of a clipboard.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-assignment.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) tab to create a **Recommended** or **Grouped Item** estimate. - **Follow up on estimates:** On the main dashboard, tap the **Follow Up** tab to follow up on estimates. - **Sell previous estimates:** Open the job (Residential) or Work Order (Commercial) and tap **History** ![A simple icon in the shape of a pin drop.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-location-on-outline.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) **> Previous Estimates** to **Sell Previous** estimates. ![Estimates page showing repair estimates with potential savings highlighted for each item.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/before-and-after-guide-compare-the-legacy-mobile-app-with-the-new-field-mobile-app-image-4vlzek59.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) ### After (new app) - **View, create, and send estimates:** Open the job (Residential) or Work Order (Commercial) and tap the **Estimates** tab to view, create, and send estimates. Tap **From Template** to create an estimate from a template. - **Mark an estimate as *Recommended*:** Open the job (Residential) or Work Order (Commercial) and tap the **Estimates** tab to select **Recommended** on an estimate. - **Add item groups to an estimate:** Open the job (Residential) or Work Order (Commercial) and tap the **Estimates** tab. Tap the **estimate** to open it > tap **Edit** next to *Items* > tap the **item** to open it > tap **+ Sub-Items** to find and add sub-items to the item. This creates an item group. - **Follow up on estimates:** Open the Field Mobile App and tap **Menu** ![A simple icon in the shape of four squares that form a larger square.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-grid-view-outline.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) **> Opportunities**. Open the opportunity to review its estimates then **Call, Email,** or **Message** the customer. - **Sell previous estimates:** Open the Field Mobile App and tap **Menu** ![A simple icon in the shape of four squares that form a larger square.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-grid-view-outline.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) **> Opportunities**. Open the opportunity, tap the **Estimates** tab at the bottom, then turn on the **Sold** toggle. Confirm with your office if they'll be booking a new job if they want you to [book a new job](/construction/docs/book-a-job-for-an-existing-service-location-in-the-servicetitan-field-mobile-app). ![Overview of estimates, contracts, and invoice options with duct cleaning service details.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/before-and-after-guide-compare-the-legacy-mobile-app-with-the-new-field-mobile-app-image-5mzdz9jq.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) For more, see: - [Create estimates in the ServiceTitan Field Mobile App](/v1/docs/create-estimates-in-fma) - [Edit estimates in the ServiceTitan Field Mobile App](/construction/docs/edit-estimates-in-the-servicetitan-field-mobile-app) - [Present and sell estimates in the ServiceTitan Field Mobile App](/construction/docs/present-and-sell-estimates-in-the-servicetitan-field-mobile-app) - [Follow up on opportunities in the ServiceTitan Field Mobile App](/construction/docs/follow-up-on-opportunities-in-the-servicetitan-field-mobile-app) - [Update opportunities after following up in the ServiceTitan Field Mobile App](/construction/docs/update-opportunities-after-following-up-in-the-servicetitan-field-mobile-app) ## Equipment ![Comparison of legacy and new app interfaces for managing equipment details.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/before-and-after-guide-compare-the-legacy-mobile-app-with-the-new-field-mobile-app-image-9j9nfuyl.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) See the sections below for a comparison: ### Before (legacy app) - **Add, replace, and service equipment:** Open the job (Residential) or Work Order (Commercial) and tap **History** ![A simple icon in the shape of a pin drop.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-location-on-outline.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) **> Existing Equipment** to **Add**, **Replace**, or mark equipment as **Serviced**. - **View and attach equipment to memberships:** Open the job and tap the **Invoice** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-request-quote.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) tab to **View Equipment Covered by Memberships** or **Attach Equipment to a Membership**. **Commercial:** **View and attach equipment to memberships:** Open the work order and tap the **Work Order** tab to **View Equipment Covered by Memberships** or **Attach Equipment to a Membership**. ![User interface showing equipment history, invoice options, and installed equipment details.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/before-and-after-guide-compare-the-legacy-mobile-app-with-the-new-field-mobile-app-image-7pau9tab.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) ### After (new app) - **Add, replace, and service equipment:** Open the job (Residential) or Work Order (Commercial) and tap the **Equipment** tab to **Replace**, **Remove**, or mark equipment as **Serviced**. Tap **Add** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/before-and-after-guide-compare-the-legacy-mobile-app-with-the-new-field-mobile-app-image-s19m4hmx.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) **> Equipment** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-inbox.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) at the bottom of the screen on any tab to add equipment. - **View and attach equipment to memberships:** Open the job and tap the **Invoice > Add > Invoice Item** to attach currently installed equipment to memberships at the point of sale. **Commercial:** **View and attach equipment to memberships:** Open the work order and tap the **Invoice > Add > Work Order Item** to attach currently installed equipment to memberships at the point of sale. ![Overview of equipment details including models and service dates for HVAC systems.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/before-and-after-guide-compare-the-legacy-mobile-app-with-the-new-field-mobile-app-image-71e0zhrs.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) For more, see: - [Track equipment](/construction/docs/field-mobile-app-home-1#track-equipment-fma) - [Attach equipment to memberships in the ServiceTitan Field Mobile App](/v1/docs/attach-equipment-to-memberships-in-fma) ## Purchase Orders Some purchase order (PO) workflows aren't available yet in the Field Mobile App. ![Comparison of legacy and new app interfaces showing purchase orders and allocated hours.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/before-and-after-guide-compare-the-legacy-mobile-app-with-the-new-field-mobile-app-image-bk7i965x.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) See the sections below for a comparison: ### Before (legacy app) - **Add, send, edit, and receive POs:** Open the job and tap the **Job** ![A simple icon in the shape of a wrench.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-build.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) tab or **Invoice** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-request-quote.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) tab to **Add**, **Send**, **Edit**, or **Receive** POs. **Commercial:** **Add, send, edit, and receive POs:** Open the work order and tap the **Work Order** tab or **Work Order** tab to **Add**, **Send**, **Edit**, or **Receive** POs. - **Cancel a PO and create a return:** Open the job and tap the **Job** ![A simple icon in the shape of a wrench.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-build.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) tab or **Invoice** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-request-quote.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) tab to **Cancel** a PO or create a **Return**. **Commercial:** **Cancel a PO and create a return:** Open the work order and tap the **Work Order** tab or **Work Order** tab to **Cancel** a PO or create a **Return**. ![Dashboard view showing job details, including location, schedule, and purchase orders.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/before-and-after-guide-compare-the-legacy-mobile-app-with-the-new-field-mobile-app-image-703z0eeg.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) ### After (new app) - **Add, send, edit, and receive POs:** Open the job (Residential) or Work Order (Commercial), tap the **Job** tab, and scroll to the *More* section to **Add**, **Send**, **Edit**, or **Receive** POs. You can also tap **Add** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-keyboard-arrow-down.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) **> Purchase Order** ![A simple icon in the shape of a receipt.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-receipt.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) at the bottom of the screen on any tab except the *Estimates* tab. - **Cancel a PO and create a return:** This feature isn't currently available in the new Field Mobile App. ![Overview of allocated hours exceeding budget with highlighted purchase orders section.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/before-and-after-guide-compare-the-legacy-mobile-app-with-the-new-field-mobile-app-image-12pbldv4.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) For more, see: - [Create, send, and edit purchase orders in the ServiceTitan Field Mobile App](/construction/docs/create-send-and-edit-purchase-orders-in-the-servicetitan-field-mobile-app) - [Receive purchase orders in the ServiceTitan Field Mobile App](/v1/docs/receive-purchase-orders-in-fma) > [!NOTE] > **Note:** Certain permissions are required to manage POs. Please contact the account administrator on your team. ## Media The workflows for capturing and uploading media are essentially the same with a few minor differences. ![Comparison of legacy and new app interfaces for job management and photo uploads.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/before-and-after-guide-compare-the-legacy-mobile-app-with-the-new-field-mobile-app-image-069pozsp.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) See the sections below for a comparison: ### Before (legacy app) - **Capture and upload media:** Open the job (Residential) or Work Order (Commercial) and tap **Media** ![A simple icon in the shape of a camera.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-photo-camera-outline.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) to take a photo, record a video, or upload a photo or video. ![Job dashboard displaying details for a clogged drain service appointment.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/before-and-after-guide-compare-the-legacy-mobile-app-with-the-new-field-mobile-app-image-qs4a5tb0.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) ### After (new app) - **Capture and upload media:** Open the job (Residential) or Work Order (Commercial) tap **Add** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-keyboard-arrow-down.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) to take a photo, record a video, upload a photo or video, or upload a file. You can also tap the **Job** ![A simple icon in the shape of a wrench.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-build.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) tab and scroll to the *Media* section to add media. ![Options to add media files in a commercial fan maintenance application interface.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/before-and-after-guide-compare-the-legacy-mobile-app-with-the-new-field-mobile-app-image-5swzq2ye.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) For more, see [Manage photos, videos, and files in the ServiceTitan Field Mobile App](/construction/docs/manage-photos-videos-and-files-in-the-servicetitan-field-mobile-app). ## Want to learn more? - See [Field Mobile App cheat sheet](/construction/docs/field-mobile-app-cheat-sheet) - See [Explore the main layout of the ServiceTitan Field Mobile App](/construction/docs/explore-the-main-layout-of-the-servicetitan-field-mobile-app) See [Explore job details and actions in the ServiceTitan Field Mobile App](/construction/docs/explore-job-details-and-actions-in-the-servicetitan-field-mobile-app)