---
title: "Basic Phones - Inbound Call Routing Issue"
slug: "basic-phones-inbound-call-routing-issue"
updated: 2026-10-15T01:08:08Z
published: 2026-10-15T01:08:08Z
canonical: "help.servicetitan.com/basic-phones-inbound-call-routing-issue"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Basic Phones - Inbound Call Routing Issue

## Problem

Inbound calls are showing up on the call booking, but no calls go through.

## Solution

1. Go to the phone numbers that are not working.
2. Test the phone numbers by placing a call to them.
3. If the phone numbers do not work, contact [Technical Support](http://go.servicetitan.com/ask).

> [!NOTE]
> **Note:** If the phone number that isn't working is set up as a [Forwarding Number](/construction/docs/set-up-your-default-forwarding-number), it will not show in ServiceTitan. Make sure the number you are calling is not set as a forwarding number.