---
title: "An agent is not getting credit for booking a manual job"
slug: "an-agent-is-not-getting-credit-for-booking-a-manual-job"
updated: 2026-10-15T00:23:14Z
published: 2026-10-15T00:23:14Z
canonical: "help.servicetitan.com/an-agent-is-not-getting-credit-for-booking-a-manual-job"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# An agent is not getting credit for booking a manual job

## Problem

An agent is not getting credit for a manual job they booked. This occurs when another agent accidentally linked an unrelated call to the job in question.

![Job Audit Trail showing the agent that booked the job](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/an-agent-is-not-getting-credit-for-booking-a-manual-job-image-rtt1oovx.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A48%3A03Z&se=2026-10-31T04%3A48%3A03Z&sr=c&sp=r&sig=LKMBoemNwBlC4CvP%2FLJF2l4yLk5wDF6I6OMuTnzv5Vk%3D)

## Solution

To solve the issue, detach the incorrect call from the job.

### Detach incorrect calls from the job

1. In ServiceTitan, go to the navigation bar and click **Search**.
2. From the *Search* dropdown select **Job**.
3. Type the job number in question in the filter.
4. Run search.
5. Click the job number.

### Related Content

- [Reclassify and edit calls](/construction/docs/reclassify-and-edit-calls)
- [Detaching and Re-attaching Calls](https://servicetitan-1.wistia.com/medias/ry90ubdg1f)