---
title: "Why are alerts not being sent to specified emails in ServiceTitan?"
slug: "alerts-not-being-sent-to-specified-emails-in-servicetitan"
updated: 2026-10-15T01:32:32Z
published: 2026-10-15T01:32:32Z
canonical: "help.servicetitan.com/alerts-not-being-sent-to-specified-emails-in-servicetitan"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why are alerts not being sent to specified emails in ServiceTitan?

## Problem

About 1% of alerts in ServiceTitan fail to reach specified emails. If our email servers show an alert matching the job Audit Trail timestamp, ServiceTitan confirms their system is working properly. If not, they investigate further. Network issues or external configurations outside ServiceTitan often cause the problem.

## Solution

Follow the steps below to solve the issue.

### Check network connectivity

1. Ensure your internet connection is stable.
2. Test by accessing other websites or services.

### Verify email configuration

1. Go to the top toolbar and click **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-are-alerts-not-being-sent-to-specified-emails-in-servicetitan-image-nc9ca3oj.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A22Z&se=2026-10-31T02%3A47%3A22Z&sr=c&sp=r&sig=9mnsZxxXWu%2BZqiaXHd1sP1N2BzHPg0Ya6kLW2McYlto%3D)**.
2. In the side panel, click **People > Employees**.

> [!NOTE]
> **Note:** To check the email configuration for Technician Profiles, go to **People > Technicians**.
3. Select the employee and click **Edit**.
4. Confirm that the email address is correct and active.

### Review email filters and spam

1. Check your spam or junk folder for missing alerts.
2. Ensure no filters are blocking ServiceTitan emails.

### Examine external configurations

1. Check any third-party email services for issues.
2. Ensure no external settings are blocking ServiceTitan alerts.

### Test with a different email

1. Go to the top toolbar and click **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-are-alerts-not-being-sent-to-specified-emails-in-servicetitan-image-jzqmbdux.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A22Z&se=2026-10-31T02%3A47%3A22Z&sr=c&sp=r&sig=9mnsZxxXWu%2BZqiaXHd1sP1N2BzHPg0Ya6kLW2McYlto%3D)**.
2. In the side panel, click **Integrations > Alerts**.
3. Change the email to a different one and test alert delivery.

### Check the alert in settings

1. Go to the top toolbar and click **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-are-alerts-not-being-sent-to-specified-emails-in-servicetitan-image-lqfmh0gp.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A22Z&se=2026-10-31T02%3A47%3A22Z&sr=c&sp=r&sig=9mnsZxxXWu%2BZqiaXHd1sP1N2BzHPg0Ya6kLW2McYlto%3D)**.
2. In the side panel, click **Integrations > Alerts**.
3. In the *Alerts* section, edit an alert.
4. Check the criteria for the alert to send, such as Form name, Business Unit, Campaign, Job Type, Job Priority, Technician Teams, and Tags.

If you changed any of these values after completing the form or after booking the job, the system may not send the alert.

### Check if the alert occurs with another job or multiple jobs

Check if the form is completed on other jobs and whether or not the alert is sent. If it occurs again, please [contact Support](http://go.servicetitan.com/ask) with the job numbers.

### Contact Technical Support

If none of the above solutions work, please contact [Technical Support](http://go.servicetitan.com/ask). Your email address might be automatically added to the Bounce or Suppression list, and a Support Agent can remove it from the backend for you.

A downloadable log of who changed what record and when.

**What it does:** Provides change history for accountability, error investigation, and compliance across teams.

**Also called:** Change history

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

The user record for a field technician in ServiceTitan, containing schedule, skills, pay rates, certifications, and performance history.

**What it does:** Centralizes all information needed to schedule, pay, and evaluate a technician from a single record.

**Also called:** Tech profile, Field user record

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)