---
title: "Address verification is not working correctly"
slug: "address-verification-is-not-working-correctly"
updated: 2026-10-15T00:28:13Z
published: 2026-10-15T00:28:13Z
canonical: "help.servicetitan.com/address-verification-is-not-working-correctly"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Address verification is not working correctly

## Problem

When you attempt to verify a customer or location address in ServiceTitan, it either won't verify the address or it will change it to an incorrect address.

## Solution

ServiceTitan address verification uses Google Maps to verify the address. If an address isn't in Google Maps, ServiceTitan won't be able to verify it. Use this workflow to verify a user's address and to report an incorrect address to Google.

#### Verify an address in Google Maps

Click [Google Maps](https://www.google.com/maps) and search for the address.

> [!NOTE]
> **Note:** If the address that Google Maps pulls up doesn't match your search (for example, Google auto-corrected/changed the address to something different), it is an issue with Google Maps. When this occurs, there is nothing ServiceTitan can do and the issue must be reported to Google through this process: [report an incorrect address to Google](/construction/docs/address-verification-is-not-working-correctly#report-an-incorrect-address-to-google).

#### Report an incorrect address to Google

1. Click [Google Maps](https://www.google.com/maps/@33.7131247,-118.0558429,14z).
2. Enter the address.
3. In the search field, click the three horizontal lines and click **Edit the map**. ![Click Google Maps](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/address-verification-is-not-working-correctly-image-naxo4100.jpg?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A23Z&se=2026-10-31T02%3A36%3A23Z&sr=c&sp=r&sig=hSHOLsCys5qkocWDaI%2B7FFFjPS1nIA7V7ULrrU0yLyk%3D)
4. Click **Wrong Information** or the appropriate corresponding issue from the list. ![Click Wrong Information from the list](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/address-verification-is-not-working-correctly-image-80fgj6ov.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A23Z&se=2026-10-31T02%3A36%3A23Z&sr=c&sp=r&sig=hSHOLsCys5qkocWDaI%2B7FFFjPS1nIA7V7ULrrU0yLyk%3D)

> [!NOTE]
> **Note:** ServiceTitan has no control over when Google will update the address and when the update will come back to ServiceTitan.
5. Follow the steps on the screen.

### Want to learn more?

- See [Create a new Location Record](/construction/docs/create-a-new-location-record-1)
- See [Create a Customer Record](/construction/docs/create-a-customer-record)

A physical service address associated with a customer, containing all jobs, equipment, and history for that property.

**What it does:** Separates service history by property so businesses serving customers with multiple locations can track work at each site.

**Also called:** Service address, Property record

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

The top-level account in ServiceTitan representing a property owner or account holder, containing all locations, jobs, and history.

**What it does:** Serves as the single source of truth for all customer interactions, history, and financial data.

**Also called:** Customer account, Client record

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)