---
title: "Adding an External After Hours Number in Dialpad App"
slug: "adding-an-external-after-hours-number-in-dialpad-app"
updated: 2026-10-15T01:12:27Z
published: 2026-10-15T01:12:27Z
canonical: "help.servicetitan.com/adding-an-external-after-hours-number-in-dialpad-app"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Adding an External After Hours Number in Dialpad App

## Problem

When trying to add an external number in the Dialpad app, it doesn't save the number when entered in the closed hours routing section.

## Solution

1. Go to **Settings** in Dialpad.com
2. Select **Departments**.
3. Click on **Main Line call flow dept**.
4. Locate **Business Hours Call Routing**
5. Click on the **Edit Call Routing** option.
6. Select **Closed Hours Routing**.
7. Locate the **To a team member/room phone/external number** option and enter the external number you want to add.
8. Press **Enter** to save the changes.
9. Refresh your screen if the number doesn't show up.
10. Check the *Main Line call routing section* to ensure the number is added.

> [!NOTE]
> **Note:** If the number still doesn't show up, clear your cache and try again.

See the [Routing Main Line](https://servicetitan-1.wistia.com/medias/6012qxs3fd) video for more information.

Congratulations! You have successfully added an external after-hours number in the Dialpad app.