--- title: "Add media to a job with mobile phone capture in ServiceTitan Mobile" slug: "add-media-to-a-job-with-mobile-phone-capture-in-servicetitan-mobile" updated: 2026-10-15T01:30:19Z published: 2026-10-15T01:30:19Z canonical: "help.servicetitan.com/add-media-to-a-job-with-mobile-phone-capture-in-servicetitan-mobile" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Add media to a job with mobile phone capture in ServiceTitan Mobile ## Overview ServiceTitan Mobile works best with a tablet, but carrying and using a tablet to take photos for a job isn't always practical. Instead, you can use Phone Capture in ServiceTitan Mobile to send a link to your mobile device, letting you capture new photos or upload existing ones. --- ### #### Who uses this feature - Technicians - Applies to all business types ## Things to know - Technicians must have a mobile phone number in their profile to use Phone Capture. The link to Phone Capture link is sent to the phone number on file in the technician's profile. - Photos added with Phone Capture are added to the job, and can also be found in the job's Audit Trail. ## Use Phone Capture to add photos and videos to a job 1. Find the job you want to use Phone Capture on. > [!TIP] > **Tip:** You can add photos or videos to jobs that are complete or on hold. To do this, use the History tab in ServiceTitan Mobile to find the job. This functionality is enabled by default for all technicians. You can disable it by deselecting the Allow uploading attachments after the job is completed or put on hold permission. 2. From the *Job Details* page in ServiceTitan Mobile, tap the **Camera >** **Phone Capture**. ![Menu options for capturing photos and videos in a mobile application interface.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-media-to-a-job-with-mobile-phone-capture-in-servicetitan-mobile-image-f9xqmitc.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A51%3A04Z&se=2026-10-31T02%3A51%3A04Z&sr=c&sp=r&sig=mWVN23Wf3ehAxcXNXFMo2aKqn39CtBL0voGcpckOuQs%3D) 3. On your mobile device, tap the link that is sent to you as a text message. Phone Capture opens on your mobile device. 4. Tap **Add Photos**. ![ServiceTitan app interface showing user details and option to add photos for a job.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-media-to-a-job-with-mobile-phone-capture-in-servicetitan-mobile-image-33j9zo4d.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A51%3A04Z&se=2026-10-31T02%3A51%3A04Z&sr=c&sp=r&sig=mWVN23Wf3ehAxcXNXFMo2aKqn39CtBL0voGcpckOuQs%3D) 5. You can take new photos, or select photos that you already took. - To take a new photo, tap **Camera** and then take a photo. - To add an existing photo, tap **Files** and select the image you want to add to the job. > [!TIP] > **Tip:** Tap **Expand** to see a preview of an image. ![File management interface displaying recent files and options for browsing other apps.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-media-to-a-job-with-mobile-phone-capture-in-servicetitan-mobile-image-mhgvhxqj.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A51%3A04Z&se=2026-10-31T02%3A51%3A04Z&sr=c&sp=r&sig=mWVN23Wf3ehAxcXNXFMo2aKqn39CtBL0voGcpckOuQs%3D)Each photo you add is shown on the Phone Capture dashboard, and automatically added to the job's history. ![ServiceTitan app showing a clogged toilet issue and related images for repair.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-media-to-a-job-with-mobile-phone-capture-in-servicetitan-mobile-image-b9l7bvh5.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A51%3A04Z&se=2026-10-31T02%3A51%3A04Z&sr=c&sp=r&sig=mWVN23Wf3ehAxcXNXFMo2aKqn39CtBL0voGcpckOuQs%3D) ## View photos and videos taken on a job 1. Find the job that has the photos or video you want to view. 2. From the *Job Details* page, tap **History**. 3. Tap **Photos & videos**. ![User interface displaying job history with highlighted 'Photos & videos' section.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-media-to-a-job-with-mobile-phone-capture-in-servicetitan-mobile-image-necrnj5r.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A51%3A04Z&se=2026-10-31T02%3A51%3A04Z&sr=c&sp=r&sig=mWVN23Wf3ehAxcXNXFMo2aKqn39CtBL0voGcpckOuQs%3D)*Photos & videos* opens. You can tap on each image or video to view it in a larger size. ## Want to learn more? See [Mobile Handbook](/construction/docs/servicetitan-mobile-legacy-home). A downloadable log of who changed what record and when. **What it does:** Provides change history for accountability, error investigation, and compliance across teams. **Also called:** Change history **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)