---
title: "Add a user desk phone in Dialpad"
slug: "add-a-user-desk-phone-in-dialpad"
updated: 2026-10-15T01:10:25Z
published: 2026-10-15T01:10:25Z
canonical: "help.servicetitan.com/add-a-user-desk-phone-in-dialpad"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add a user desk phone in Dialpad

## Overview

Learn how to add Polycom x50 (OBI Edition) and Yealink T3, T4, or T5 series desk phones to Dialpad. These desk phones are included in the list of recommended devices for Phones Pro and offer optimal performance with Dialpad.

Adding a new phone may vary depending on whether you got it from Dialpad or purchased it from a third party. If you purchased the desk phone from Dialpad, it is ready to activate with Dialpad right away. If you purchased the phone elsewhere, you can still use it with Dialpad, but you might need to take extra steps to set it up.

---

### 

#### Who uses this feature

- Administrators
- Applies to all business types

#### Feature configuration

- To get started with Phones Pro, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro), or reach out to your Customer Success Manager (CSM) or Pro Account Manager.

## Things to know

- Before getting started, ensure the phone is plugged into the network with an ethernet-wired connection and not Wi-Fi.
- The computer must be on the same network as the phone.
- Ensure your device is listed among the [recommended hardware for Phones Pro](/construction/docs/get-the-recommended-hardware-for-phones-pro) and the firmware is up to date before you try to connect the desk phone.
- If the phone was previously used with another service provider before configuring it to Dialpad, you must factory reset and provision it to clear out any conflicting settings or data.
- You can assign a desk phone to one individual only. If the phone is assigned to a different person, remove it and reassign it to the correct employee account.

## Add a Polycom x50 Series (OBi Edition) desk phone

To add a Polycom x50 Series desk phone bought from Dialpad:

1. In [Dialpad](https://dialpad.com/settings), go to **Admin Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A37Z&se=2026-10-31T02%3A43%3A37Z&sr=c&sp=r&sig=OQEMxYz%2BCG4WcJn%2F2dJUR1aeb%2BEiMbp3%2Fwk2MlWC77A%3D) **> Office >** **Desk Phones**.
2. Select the **User Phones** tab.
3. Click **Add a user phone**. ![Select a compatible desk phone, featuring Polycom x50 and Yealink options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-a-user-desk-phone-in-dialpad-image-wvefi715.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A37Z&se=2026-10-31T02%3A43%3A37Z&sr=c&sp=r&sig=OQEMxYz%2BCG4WcJn%2F2dJUR1aeb%2BEiMbp3%2Fwk2MlWC77A%3D)
4. On the *Add a desk phone* screen that opens, select **Polycom x50 Series (OBI Edition)**.
5. In the *Enter a new name for your phone* field, enter the name of your desk phone.
6. From the *Who is this phone for* dropdown, select the employee account.

> [!NOTE]
> **Note:** The phone will automatically detect your internet connection and begin updating.
7. Select if the device screen displays *Dialpad Activate* or not and click **Next**. ![Instructions for setting up the Polycom X50 phone with highlighted options and button.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-a-user-desk-phone-in-dialpad-image-b1hkhgka.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A37Z&se=2026-10-31T02%3A43%3A37Z&sr=c&sp=r&sig=OQEMxYz%2BCG4WcJn%2F2dJUR1aeb%2BEiMbp3%2Fwk2MlWC77A%3D)
8. Grab the desk phone, dial the activation code displayed on your screen, and hang up. After entering the code, you should receive a confirmation message that the phone is ready and linked to the account.
9. Click **Done**.

### Add a Polycom desk phone purchased from a third party

1. In [Dialpad](https://dialpad.com/settings), go to **Admin Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A37Z&se=2026-10-31T02%3A43%3A37Z&sr=c&sp=r&sig=OQEMxYz%2BCG4WcJn%2F2dJUR1aeb%2BEiMbp3%2Fwk2MlWC77A%3D) **> Office > Desk Phones**.
2. Select the **User Phones** tab.
3. Click **Add a user phone**.
4. On the *Add a desk phone* screen that opens, select the compatible desk phone.
5. Name the desk phone, assign it to a user, and click **Next**.
6. Select **The device screen does not display "Dialpad Activate"** and click **Next**.
7. Provision your desk phone to complete the setup.

## Provision Polycom UCS device to Dialpad

1. Get the IP address for your device. On the phone, press **Menu > Status > Network**. The IPv4 address of the phone is displayed in the first row.
2. Factory reset the device.
  1. In a web browser, type *https://* and enter the IP address of your device.
  2. In the *Login As* section, select **Admin**.
  3. In the *Password* field, enter *456* or *789*. ![Login screen for Polycom Web Configuration Utility with fields for username and password.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-a-user-desk-phone-in-dialpad-image-ujgsohca.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A37Z&se=2026-10-31T02%3A43%3A37Z&sr=c&sp=r&sig=OQEMxYz%2BCG4WcJn%2F2dJUR1aeb%2BEiMbp3%2Fwk2MlWC77A%3D)
  4. Go to **Utilities > Phone Backup & Restore > Global Settings**.
  5. Click **Restore**. ![Interface showing phone backup options with a highlighted restore button.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-a-user-desk-phone-in-dialpad-image-ofc9g7vw.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A37Z&se=2026-10-31T02%3A43%3A37Z&sr=c&sp=r&sig=OQEMxYz%2BCG4WcJn%2F2dJUR1aeb%2BEiMbp3%2Fwk2MlWC77A%3D)
3. Provision the server.
  1. In the Polycom web browser, go to **Settings > Provisioning Server**.
  2. From the *Server Type* dropdown, select **Https**.
  3. Remove *Server User* and *Server Password* information.
  4. From the *Boot Server* dropdown, select **Static**.
  5. When finished, click **Save**. ![Configuration settings for provisioning server, DHCP menu, and TR-069 menu options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-a-user-desk-phone-in-dialpad-image-ubhy5y9p.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A37Z&se=2026-10-31T02%3A43%3A37Z&sr=c&sp=r&sig=OQEMxYz%2BCG4WcJn%2F2dJUR1aeb%2BEiMbp3%2Fwk2MlWC77A%3D)

After provisioning, the phone reboots. Once complete, it displays *Dialpad Activate*. You can go to your Dialpad account and select **Other Polycom Phones** when adding a user phone.

## Add a Yealink T3, T4, or T5 Series Desk Phone

1. In [Dialpad](https://dialpad.com/settings), go to **Admin Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A37Z&se=2026-10-31T02%3A43%3A37Z&sr=c&sp=r&sig=OQEMxYz%2BCG4WcJn%2F2dJUR1aeb%2BEiMbp3%2Fwk2MlWC77A%3D) **> Office > Desk Phones**.
2. Select the **User Phones** tab.
3. Click **Add a user phone**. The *Add a desk phone* screen opens.
4. Select **Yealink Phone**. ![Selection screen for compatible desk phones, highlighting the Yealink Phone option.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-a-user-desk-phone-in-dialpad-image-n32ctleq.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A37Z&se=2026-10-31T02%3A43%3A37Z&sr=c&sp=r&sig=OQEMxYz%2BCG4WcJn%2F2dJUR1aeb%2BEiMbp3%2Fwk2MlWC77A%3D)
5. In the *Enter a new name for your phone* field, enter the name of your desk phone.
6. From the *Who is this phone for* dropdown, select the employee account you want to assign the phone to.
7. Select if the device screen displays *Dialpad Activate* or not and click **Next**.
8. Grab the desk phone, dial the activation code displayed on your screen, and hang up. After entering the code, you should receive a confirmation message that the phone is ready and linked to the account.
9. Click **Done**.

### Add a Yealink desk phone purchased from a third-party

1. In [Dialpad](https://dialpad.com/settings), go to **Admin Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A37Z&se=2026-10-31T02%3A43%3A37Z&sr=c&sp=r&sig=OQEMxYz%2BCG4WcJn%2F2dJUR1aeb%2BEiMbp3%2Fwk2MlWC77A%3D) **> Office > Desk Phones**.
2. Select the **User Phones** tab.
3. Click **Add a user phone**. The *Add a desk phone* screen opens.
4. Select the compatible desk phone.
5. Name the desk phone, assign it to a user, and click **Next**.
6. Select **The device screen does NOT display "Dialpad Activate"** and click **Next**.
7. Provision your desk phone to complete the setup.

## Provision Yealink device to Dialpad

1. Get the IP address for your device. On the phone, press **Menu > Status**. The IPv4 address of the phone is displayed in the first row.
2. Factory reset the device.
  1. In a web browser, type *https://* and enter the IP address of your device.
  2. Enter **admin** for *Username* and *Password*.

> [!NOTE]
> **Note:** If the phone was previously registered to Dialpad, the admin password will be 094362581.
  3. After you're logged in, click **Settings > Upgrade**.
  4. Click **Reset to Factory Settings**, then click **Ok**. Wait for the device to reboot. ![Options to reset various settings, with a focus on factory settings.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-a-user-desk-phone-in-dialpad-image-rrv8fvrt.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A37Z&se=2026-10-31T02%3A43%3A37Z&sr=c&sp=r&sig=OQEMxYz%2BCG4WcJn%2F2dJUR1aeb%2BEiMbp3%2Fwk2MlWC77A%3D)
3. Provision the server.
  1. In the Yealink web browser, go to **Settings > Auto Provision**.
  2. In the Server URL field, enter [https://prov.dialpad.com](https://prov.dialpad.com).
  3. Click **Confirm**, then **Auto Provision Now**. ![Configuration settings for Yealink T42S phone, highlighting server URL and auto provision options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-a-user-desk-phone-in-dialpad-image-en7v45to.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A37Z&se=2026-10-31T02%3A43%3A37Z&sr=c&sp=r&sig=OQEMxYz%2BCG4WcJn%2F2dJUR1aeb%2BEiMbp3%2Fwk2MlWC77A%3D)

After provisioning, the phone reboots. Once complete, it displays *Dialpad Activate*.

## Manage desk phones

Manage desk phone settings to customize line keys, reboot devices, or remove phones from your system.

## Configure a desk phone

Setting up Line Keys provides a way to link buttons on your desk phone to different calling features, like speed dial and shared lines.

1. Go to **Admin Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A37Z&se=2026-10-31T02%3A43%3A37Z&sr=c&sp=r&sig=OQEMxYz%2BCG4WcJn%2F2dJUR1aeb%2BEiMbp3%2Fwk2MlWC77A%3D) **> Office > Desk Phones**.
2. Select the **User Phones** tab.
3. Click **Options > Configure Deskphone** next to the desk phone that you want to edit.
4. Assign your lines as needed. ![Configuration screen for a Polycom desk phone with function assignments and options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-a-user-desk-phone-in-dialpad-image-gvjbv4ub.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A37Z&se=2026-10-31T02%3A43%3A37Z&sr=c&sp=r&sig=OQEMxYz%2BCG4WcJn%2F2dJUR1aeb%2BEiMbp3%2Fwk2MlWC77A%3D) ![Configuration interface for a Yealink phone, showing device settings and user assignments.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-a-user-desk-phone-in-dialpad-image-f384hh2n.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A37Z&se=2026-10-31T02%3A43%3A37Z&sr=c&sp=r&sig=OQEMxYz%2BCG4WcJn%2F2dJUR1aeb%2BEiMbp3%2Fwk2MlWC77A%3D)
5. When finished, click **Update Device**.

> [!NOTE]
> **Note:** You can also reset the device key layout to the default settings.

## Reboot a desk phone

1. Go to **Admin Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A37Z&se=2026-10-31T02%3A43%3A37Z&sr=c&sp=r&sig=OQEMxYz%2BCG4WcJn%2F2dJUR1aeb%2BEiMbp3%2Fwk2MlWC77A%3D) **> Office > Desk Phones**.
2. Select the **User Phones** tab.
3. Click **Options > Reboot**.
4. A pop-up window opens asking if you want to reboot the device. Click **Ok**. ![Options menu displaying actions like Reboot, Configure Deskphone, and Remove for devices.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-a-user-desk-phone-in-dialpad-image-kigodqgm.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A37Z&se=2026-10-31T02%3A43%3A37Z&sr=c&sp=r&sig=OQEMxYz%2BCG4WcJn%2F2dJUR1aeb%2BEiMbp3%2Fwk2MlWC77A%3D)

## Remove a desk phone

1. Go to **Admin Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A37Z&se=2026-10-31T02%3A43%3A37Z&sr=c&sp=r&sig=OQEMxYz%2BCG4WcJn%2F2dJUR1aeb%2BEiMbp3%2Fwk2MlWC77A%3D) **> Office > Desk Phones**.
2. Select the **User Phones** tab.
3. Click **Options > Remove**.
4. A pop-up window opens asking if you want to remove the device. Click **Ok**.

## Manage employee permissions

Administrators usually set up their employees' desk phones, but you can also let team members do it themselves.

To allow employees to set up their phones:

1. Go to **Admin Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A37Z&se=2026-10-31T02%3A43%3A37Z&sr=c&sp=r&sig=OQEMxYz%2BCG4WcJn%2F2dJUR1aeb%2BEiMbp3%2Fwk2MlWC77A%3D) **> Office > Office Settings**.
2. Under *Office-wide settings*, find the *Desk Phone* section.
3. Select **Allow team members to self-provision deskphones**.
4. Select **Guest login** as needed.

![Settings for desk phones, including self-provisioning and guest login options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-a-user-desk-phone-in-dialpad-image-s0eegm2c.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A37Z&se=2026-10-31T02%3A43%3A37Z&sr=c&sp=r&sig=OQEMxYz%2BCG4WcJn%2F2dJUR1aeb%2BEiMbp3%2Fwk2MlWC77A%3D)

## Want to learn more?

- See [Get the recommended hardware for Phones Pro](/construction/docs/get-the-recommended-hardware-for-phones-pro)
- See [Choose your phone type for Phones Pro](/construction/docs/choose-your-phone-type-for-phones-pro)

ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.

**What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.

**Also called:** ST Phones, Integrated phone system

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)