---
title: "Add a room phone in DialPad"
slug: "add-a-room-phone-in-dialpad"
updated: 2026-10-15T01:10:22Z
published: 2026-10-15T01:10:22Z
canonical: "help.servicetitan.com/add-a-room-phone-in-dialpad"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add a room phone in DialPad

## Overview

Room phones, well-suited for shared spaces, are compatible with different Polycom and SoundStation models through Phones Pro. Before you add a room phone in DialPad, check that your device is listed among the [Supported user and room phones](https://help.dialpad.com/docs//supported-desk-and-room-phones#supported-room-phones).

---

### 

#### Who uses this feature

- Administrators
- Applies to all business types

#### Feature configuration

- To get started with Phones Pro, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro), or reach out to your Customer Success Manager (CSM) or Pro Account Manager.

## Things to know

- Adding a room phone incurs additional costs. Typically the price of a room phone is the same as a standard seat license but may vary depending on the contract. If you have questions about the cost of a license, please contact your Pro-Accounts Manager or Success Manager.
- If you come across any prompts about charges in the system it means you missed a step in Dialpad setup.

## Add a room phone

1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A26Z&se=2026-10-31T02%3A43%3A26Z&sr=c&sp=r&sig=Op4MFb5kumyjfCcZlKNQs8b1Kx27965cE88Z6JyIB1E%3D) .
2. In the side panel, go to **Phones Pro** > **Account Setup**.
3. Under the *Set Room Phones* section, enter the *Room Phone Name* and click **Add Room**. ![Interface for setting room phone names with an 'Add Room' button highlighted.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-a-room-phone-in-dialpad-image-hqlk7b8d.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A26Z&se=2026-10-31T02%3A43%3A26Z&sr=c&sp=r&sig=Op4MFb5kumyjfCcZlKNQs8b1Kx27965cE88Z6JyIB1E%3D)

> [!NOTE]
> **Note:** You can add a tracking number for the room phone if there is not an existing number in your DialPad Reserve Pool available.

## Set up the room phone

After you add the room phone in ServiceTitan, you can assign a number to it and complete the setup.

To assign a number to your room phone:

1. In [DialPad](https://dialpad.com/settings), go to **Admin Settings** > **Office** > **Desk Phones**.
2. Select the **Room Phones** tab.
3. Click **Options** > **Manage Numbers** for the new room phone. A new window opens. ![Desk phone settings with options to manage room phones and user phones.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-a-room-phone-in-dialpad-image-r27h735u.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A26Z&se=2026-10-31T02%3A43%3A26Z&sr=c&sp=r&sig=Op4MFb5kumyjfCcZlKNQs8b1Kx27965cE88Z6JyIB1E%3D)
4. Click **Add a number** and pick a number from your *Reserve Pool*.
5. Once you are done, click **Select**.

To set up and provision your room phone:

1. In [DialPad](https://dialpad.com/settings), go to **Admin Settings** > **Office** > **Desk Phones**.
2. Select the **Room Phones** tab.
3. Select **Click to set up** next to the new room phone. A new window opens. ![Options to select compatible desk phones for setup, including Polycom and Yealink models.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-a-room-phone-in-dialpad-image-tqbu9chz.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A26Z&se=2026-10-31T02%3A43%3A26Z&sr=c&sp=r&sig=Op4MFb5kumyjfCcZlKNQs8b1Kx27965cE88Z6JyIB1E%3D)
4. Select the compatible desk phone to provision it.
  1. [Provision VVX 250, 350 & 450 Obi Edition Devices to Dialpad](https://help.dialpad.com/docs/provisioning-vvx-250-350-450-obi-edition-devices-to-dialpad)
  2. [Provision Yealink Devices to Dialpad](https://help.dialpad.com/docs/configuring-yealink-devices-to-dialpad)
  3. [Provision an ATA Device to Dialpad](https://help.dialpad.com/docs/configuring-ata-device)
  4. [Provision a Poly UCS Desk Phone](https://help.dialpad.com/docs/add-a-poly-ucs-desk-phone)
  5. [Provision Poly Edge E Devices to Dialpad](https://help.dialpad.com/docs/provision-poly-edge-e-devices-to-dialpad)
  6. [Provision Poly Rove Device to Dialpad](https://help.dialpad.com/docs/provision-poly-rove-device-to-dialpad)

## Want to learn more?

- See [Get the recommended hardware for Phones Pro](/construction/docs/get-the-recommended-hardware-for-phones-pro)
- See [Choose your phone type for Phones Pro](/construction/docs/choose-your-phone-type-for-phones-pro)

ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.

**What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.

**Also called:** ST Phones, Integrated phone system

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)