--- title: "Access your voicemails by phone in Contact Center Pro" slug: "access-your-voicemails-in-contact-center-pro" updated: 2026-10-15T00:24:14Z published: 2026-10-15T00:24:14Z canonical: "help.servicetitan.com/access-your-voicemails-in-contact-center-pro" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Access your voicemails by phone in Contact Center Pro ## Overview Access your personal and group voicemail to listen to messages, adjust settings, and stay on top of missed calls. > [!NOTE] > **Note:** This article covers reaching your voicemails by phone. You can also view and act on voicemails visually from the *Voicemails* tab under *Urgent Follow Ups*—see [View and manage Voicemails from Follow Ups in Contact Center Pro](/construction/docs/view-and-manage-voicemails-in-contact-center-pro#overview). These are two ways to work with the same voicemail messages. --- ### #### Who uses this feature - Customer service representatives (CSRs) - Applies to all business types #### Feature configuration - This feature is currently in Early Access and is subject to change. Reach out to your Pro Account Manager for more information. - Contact Center Pro requires an [Enterprise Hub](/v1/docs/enterprise-hub-1) network. Contact your Customer Success Manager to request a network. ## Things to know - Your personal voicemails need to be first enabled by an administrator. Reach out to an administrator in your team to enable personal voicemails for your account. For more, see [Configure voicemail settings in Contact Center Pro](/construction/docs/configure-voicemail-settings-in-contact-center-pro). - Admins do not set personal greetings or PINs for the agents. The *Personal Voicemail* comes with a default greeting and PIN, but agents can customize them at any time. Changes made to the PIN through the phone will update the voicemail settings automatically. - If your team has enabled email notifications for new voicemails in your group or personal inbox, you'll receive an email when you get a voicemail. You can then check your voicemails. ![Notification of a new voicemail message in your CCPro account inbox.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/access-your-voicemails-in-contact-center-pro-image-gw3hioih.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A33Z&se=2026-10-31T03%3A38%3A33Z&sr=c&sp=r&sig=GRRki2wGdguXh1Uuq%2FBzNZ4T4RdA%2Bs7HYz2V%2FFisw1o%3D) ## Voicemails overview Voicemails ensure important messages are captured when calls go unanswered, helping you stay responsive and organized. You can configure your settings in a way that the callers can leave a voicemail, allowing you to listen to their message before calling them back. Two distinct voicemail configuration options are available in Contact Center Pro: - **Personal Voicemail**: Assigned to individual users for private message retrieval, ensuring direct and efficient communication. Enabled in *User Management* and configured by the agents, it applies only to an agent's personal calls to their *Personal Line* number. - **Group Voicemail**: Integrated into *Routing Workflows*, enabling multiple users to access and respond to messages. This improves responsiveness for business calls and ensures timely follow-ups. > [!NOTE] > **Note:** Group voicemails are configured by administrators. Contact an Admin user if you have any questions. ## Access your personal voicemail box Dial your *Personal Line* number, enter your *PIN,* and access your voicemails quickly and efficiently. 1. Go to the *Contact Center Pro* screen and click **Make a Call**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/access-your-voicemails-in-contact-center-pro-image-lug6qgrf.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A33Z&se=2026-10-31T03%3A38%3A33Z&sr=c&sp=r&sig=GRRki2wGdguXh1Uuq%2FBzNZ4T4RdA%2Bs7HYz2V%2FFisw1o%3D) 2. In the *Make a Call* screen that opens, select the **Employees** tab. 3. Select your employee account and click **Call**. ![Interface for making calls, displaying employee status and contact information.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/access-your-voicemails-in-contact-center-pro-image-b63l45nw.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A33Z&se=2026-10-31T03%3A38%3A33Z&sr=c&sp=r&sig=GRRki2wGdguXh1Uuq%2FBzNZ4T4RdA%2Bs7HYz2V%2FFisw1o%3D) 4. After calling your *Personal Line* number, enter your PIN and follow the voice prompts to manage your voicemail. ## Access your group voicemail box Enter the special code for group voicemails (**97*), the *Mailbox number,* and the *PIN* to access the group voicemail boxes you're assigned to. 1. Go to the *Contact Center Pro* screen and click **Make a Call**. ![User interface showing 'Make a Call' button in a contact center application.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/access-your-voicemails-in-contact-center-pro-image-lug6qgrf.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A33Z&se=2026-10-31T03%3A38%3A33Z&sr=c&sp=r&sig=GRRki2wGdguXh1Uuq%2FBzNZ4T4RdA%2Bs7HYz2V%2FFisw1o%3D) 2. In the *Make a Call* screen that opens, select the **Keypad** tab. 3. Enter ***97** and the **Mailbox number** of the group voicemail you're trying to access in the appropriate field. > [!NOTE] > **Note:** To get your Mailbox number, reach out to an account administrator. ![Interface for making a call with a keypad and input field for numbers.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/access-your-voicemails-in-contact-center-pro-image-obdsulg6.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A33Z&se=2026-10-31T03%3A38%3A33Z&sr=c&sp=r&sig=GRRki2wGdguXh1Uuq%2FBzNZ4T4RdA%2Bs7HYz2V%2FFisw1o%3D) 4. Click **Call** to access the group voicemail box. 5. When prompted, open the **Keypad** on your call bar. 6. Enter your **PIN**, followed by **#**. ![A digital keypad displaying numbers and symbols for dialing a phone number.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/access-your-voicemails-in-contact-center-pro-image-l6a3xf9e.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A33Z&se=2026-10-31T03%3A38%3A33Z&sr=c&sp=r&sig=GRRki2wGdguXh1Uuq%2FBzNZ4T4RdA%2Bs7HYz2V%2FFisw1o%3D) 7. The system notifies you of any new messages. Follow the voice prompts to manage your group voicemail. ## Want to learn more? - See [Contact Center Pro](/construction/docs/contact-center-pro-home) - See [View and manage Voicemails from Follow Ups in Contact Center Pro](/construction/docs/view-and-manage-voicemails-in-contact-center-pro) - See [Use your call bar in Contact Center Pro](/construction/docs/use-your-call-bar-in-contact-center-pro) ServiceTitan's enterprise-grade call center product, adding advanced queue management, live coaching, and AI features to Phones Pro. **What it does:** Enables multi-agent contact center operations with real-time supervision, analytics, and AI-assisted call handling at scale. **Also called:** CCP, Advanced Phones Pro **Tags:** Contact Center Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** CCP