---
title: "A job was booked without converting it from a lead, can this be fixed?"
slug: "a-job-was-booked-without-converting-it-from-a-lead-can-this-be-fixed"
updated: 2026-10-15T00:54:49Z
published: 2026-10-15T00:54:49Z
canonical: "help.servicetitan.com/a-job-was-booked-without-converting-it-from-a-lead-can-this-be-fixed"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# A job was booked without converting it from a lead, can this be fixed?

## Problem

There is no direct way to link a job to a lead in ServiceTitan. This can occur when a booking agent doesn't see an existing lead and creates a new job instead.

## Solution

Choose the method that best aligns with your reporting needs. Both options have trade-offs in accuracy and metrics.

### Option 1: Cancel and rebook the job correctly

1. Go to the incorrectly booked job.
2. Cancel the job.
3. Find the original lead in **Follow Up > Leads**.
4. [Convert the lead to a job.](/construction/docs/convert-a-lead-to-a-job)

> [!NOTE]
> **Note:** This option will:
> 
> - Inflate the cancellation rate
> - Show two jobs booked and one canceled
> - Report two calls when only one occurred

### Option 2: Update the campaign and dismiss the lead

1. Go to the booked job.
2. Update the job's marketing campaign to match the lead.
3. Find the original lead in **Follow Up > Leads**.
4. Dismiss the lead.

> [!NOTE]
> **Note:** This option will:
> 
> - Show one job booked
> - Show the lead as dismissed in reports
> - Have no record of the job being booked from the lead