---
title: "Why technicians can’t change business units when booking jobs through ServiceTitan Mobile?"
slug: "why-technicians-cant-change-business-units-when-booking-jobs"
tags: ["Area - ST Mobile (Legacy)", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-10-16T03:35:07Z
published: 2026-10-16T03:35:07Z
canonical: "help.servicetitan.com/why-technicians-cant-change-business-units-when-booking-jobs"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why technicians can’t change business units when booking jobs through ServiceTitan Mobile?

## Problem

Technicians are unable to change business units after booking jobs through the Mobile App. This happens because they have assigned business units.

## Solution

Technicians should be able to change business units when booking jobs through the mobile app.

### Delete your Business Unit

> [!NOTE]
> **Note:** Technicians can book jobs only from their listed business units.

1. In ServiceTitan, go to the navigation bar and click **Settings** **![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-technicians-cant-change-business-units-when-booking-jobs-through-servicetitan-mobile-image-bi18aqci.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A30%3A27Z&se=2026-11-09T12%3A30%3A27Z&sr=c&sp=r&sig=91rd14Z8wqcxxtH7n6wVv4K73bySDeZjGJ2u5qw3sEE%3D)**.
2. In the side panel, click **People > Technicians**.
3. Find the technician you want to edit and click **Edit**.
4. Look for the **Business Unit** field.
5. Delete the business unit that is currently assigned to the technician.

> [!NOTE]
> **Note:** You can filter the Dispatch Board by business unit and view only technicians associated with the business unit. This also limits Pricebook access to categories assigned to that business unit.
6. Save your changes.

> [!TIP]
> **Tip:** You need to test this with a technician to ensure the problem is resolved.

ServiceTitan's iOS and Android app for technicians to manage their schedule, job details, invoices, photos, and payments in the field.

**What it does:** Keeps technicians connected to the office in real time — eliminating paper, reducing back-office data entry, and enabling on-site payments.

**Also called:** Field app, Tech app

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

An internal division within ServiceTitan used to segment work, reporting, and accounting — for example, “Resi HVAC” vs. “Commercial Plumbing.”

**What it does:** Lets multi-trade or multi-division businesses track performance, capacity, and financials separately per division.

**Where to find it:** Settings › Business Units.

**Also called:** Trade division, Service line, BU

**Tags:** Core

[Learn more →](https://help.servicetitan.com/docs/add-and-edit-a-trade-or-division) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout.

**What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments.

**Also called:** Schedule board, Dispatch view

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

ServiceTitan's product and service catalog where all items, tasks, materials, and pricing are defined and maintained.

**What it does:** Ensures pricing consistency across all technicians and CSRs and enables fast, accurate estimate and invoice generation.

**Also called:** Price list, Service catalog

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)