---
title: "Why is the category grayed out and not editable in the Items and Pricing?"
slug: "why-is-the-category-grayed-out-and-not-editable-in-the-pricebook"
tags: ["Area - Pricebook", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-10-16T02:33:53Z
published: 2026-10-16T02:33:53Z
canonical: "help.servicetitan.com/why-is-the-category-grayed-out-and-not-editable-in-the-pricebook"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is the category grayed out and not editable in the pricebook?

## Problem

The category is grayed out because it is deactivated.

## Solution

If a category appears grayed out in Pricebook, locate the category and edit to reactivate it.

> [!NOTE]
> **Note:** Depending on your account's configuration, you might see one or more of the following:
> 
> - *Items and Pricing* instead of *Pricebook*.
> - *Customer* instead of *Homeowner*.
> - *Procurement* instead of *Inventory*.
> 
> The names are different, but everything works the same way. For more, see [Commercial Personalization Platform - FAQ](https://help.servicetitan.com/commercial/docs/commercial-personalization-platform-faq).

### Find a deactivated category

> [!NOTE]
> **Note:** Ensure you have the Edit category permission enabled to edit the grayed out categories. If you don't have the permission, please contact the account administrator on your team.

1. Go to the navigation bar and click **Pricebook.**
2. In the side panel, click **Categories**.
3. Click **Filters**, for *Status* click **Inactive** to see only inactive categories.
4. Click **Apply**. ![Filters menu for managing categories, including options for status and images.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-is-the-category-grayed-out-and-not-editable-in-the-pricebook-image-eyqqvgvg.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A38%3A58Z&se=2026-11-09T12%3A38%3A58Z&sr=c&sp=r&sig=yMF1lnKONTZoy4mbhBm%2FA2L%2BToidBsn1pTTc3dG26KU%3D)
5. Find the category and click Activate ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-power-settings-new.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A38%3A58Z&se=2026-11-09T12%3A38%3A58Z&sr=c&sp=r&sig=yMF1lnKONTZoy4mbhBm%2FA2L%2BToidBsn1pTTc3dG26KU%3D) . ![Manage categories for services and equipment with options to filter and activate.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-is-the-category-grayed-out-and-not-editable-in-the-pricebook-image-j8dcz5k3.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A38%3A58Z&se=2026-11-09T12%3A38%3A58Z&sr=c&sp=r&sig=yMF1lnKONTZoy4mbhBm%2FA2L%2BToidBsn1pTTc3dG26KU%3D)