---
title: "Why does my image disappear from an item after I use HTML?"
slug: "why-does-my-image-disappear-from-an-item-after-i-use-html"
tags: ["Area - Pricebook", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-10-16T02:33:29Z
published: 2026-10-16T02:33:29Z
canonical: "help.servicetitan.com/why-does-my-image-disappear-from-an-item-after-i-use-html"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why does my image disappear from an item after I use HTML?

## Problem

After inserting HTML code to add an image to a Pricebook item description and saving it, the image disappears upon refreshing the page.

## Solution

> [!NOTE]
> **Note:** Depending on your account's configuration, you might see one or more of the following:
> 
> - *Items and Pricing* instead of *Pricebook*.
> - *Customer* instead of *Homeowner*.
> - *Procurement* instead of *Inventory*.
> 
> The names are different, but everything works the same way. For more, see [Commercial Personalization Platform - FAQ](https://help.servicetitan.com/commercial/docs/commercial-personalization-platform-faq).

1. Go to the pricebook item where you want to add an image.
2. Click **Edit**.
3. Scroll down to the *Picture* section.
4. Click **Upload** to select an image from your computer.
5. Click **Save** to save the changes.

> [!NOTE]
> **Note:** ServiceTitan does not support adding images to the description field by HTML code. The unsupported code is being stripped automatically during saving. We recommend using the picture uploading section to add images to pricebook items.

ServiceTitan's product and service catalog where all items, tasks, materials, and pricing are defined and maintained.

**What it does:** Ensures pricing consistency across all technicians and CSRs and enables fast, accurate estimate and invoice generation.

**Also called:** Price list, Service catalog

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)