---
title: "Why discounts don’t apply to certain estimate items?"
slug: "why-discounts-don-t-apply-to-certain-estimate-items"
tags: ["Area - Pricebook", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-10-16T02:38:21Z
published: 2026-10-16T02:38:21Z
canonical: "help.servicetitan.com/why-discounts-don-t-apply-to-certain-estimate-items"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why discounts don’t apply to certain estimate items?

## Problem

Discounts don’t apply to some estimate items. While certain items calculate the discount correctly, others do not.

## Solution

> [!NOTE]
> **Note:** Depending on your account's configuration, you might see one or more of the following:
> 
> - *Items and Pricing* instead of *Pricebook*.
> - *Customer* instead of *Homeowner*.
> - *Procurement* instead of *Inventory*.
> 
> The names are different, but everything works the same way. For more, see [Commercial Personalization Platform - FAQ](https://help.servicetitan.com/commercial/docs/commercial-personalization-platform-faq).

### Allow discounts codes

1. Go to the navigation bar and click **Pricebook**.
2. In the side menu, click **Services**.
3. Find the item that won’t accept the discount.
4. Click **Actions**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-vert-blue.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A29%3A07Z&se=2026-11-09T12%3A29%3A07Z&sr=c&sp=r&sig=YmoHrhzuzSCWR8DRuzrGrPvTq5giA8Sv1fBdAbVmU50%3D)and select the **View/Edit Service** option. ![Menu options for editing service prices in a table format with highlighted actions.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-discounts-dont-apply-to-certain-estimate-items-image-x6p7fuww.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A29%3A07Z&se=2026-11-09T12%3A29%3A07Z&sr=c&sp=r&sig=YmoHrhzuzSCWR8DRuzrGrPvTq5giA8Sv1fBdAbVmU50%3D)
5. Check the box next to **Allow Discounts Codes**. ![User interface showing options for discounts and tax settings in a form.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-discounts-dont-apply-to-certain-estimate-items-image-s3lxcj3f.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A29%3A07Z&se=2026-11-09T12%3A29%3A07Z&sr=c&sp=r&sig=YmoHrhzuzSCWR8DRuzrGrPvTq5giA8Sv1fBdAbVmU50%3D)
6. When finished, click **Save**.