---
title: "Why can't technicians see Pricebook Pro on the mobile app?"
slug: "why-can-t-technicians-see-pricebook-pro-on-the-mobile-app"
tags: ["Area - Pricebook", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-10-16T02:34:09Z
published: 2026-10-16T02:34:09Z
canonical: "help.servicetitan.com/why-can-t-technicians-see-pricebook-pro-on-the-mobile-app"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can't technicians see Pricebook Pro on the mobile app?

## Problem

Technicians cannot see Pricebook Pro on their mobile app.

## Solution

Technicians are assigned to specific categories in the pricebook that are marked as *Hide in mobile*. This setting prevents them from seeing the Pricebook Pro on their mobile devices.

> [!NOTE]
> **Note:** Depending on your account's configuration, you might see one or more of the following:
> 
> - *Items and Pricing* instead of *Pricebook*.
> - *Customer* instead of *Homeowner*.
> - *Procurement* instead of *Inventory*.
> 
> The names are different, but everything works the same way. For more, see [Commercial Personalization Platform - FAQ](https://help.servicetitan.com/commercial/docs/commercial-personalization-platform-faq).

### Make Pricebook Pro visible in mobile

1. Go to the navigation bar and click **Pricebook**.
2. In the side panel, click **Categories**.
3. Locate the *ServiceTitan Pricebook* Category and look for a checkbox or a setting that says *Hide in mobile*. ![Manage categories and subcategories for services, highlighting mobile view settings.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-cant-technicians-see-pricebook-pro-on-the-mobile-app-image-co8rbqmt.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A21%3A08Z&se=2026-11-09T12%3A21%3A08Z&sr=c&sp=r&sig=8u3TmewkFZmwoQimlU66X1mYak2zc%2FaaneRR5TbPPmo%3D)
4. Click the checkbox to remove the *Hide in mobile* setting.
5. Ask the technician to **Sync changes** and **Download Pricebook** on their mobile. This step makes sure the changes you made are updated in their app.