Problem
A technician cannot see a specific paused work order on their tablet. This happens when the technician has reached the limit of five paused work orders.
Solution
Technicians can only see up to five paused work orders at a time. Changing the status of one allows another to be visible.
Update work order status
Check the number of paused work orders. Make sure you know how many work orders are currently paused.
If the technician has five paused work orders, you need to change the status of one or more work orders depending on how many work orders are already paused. This will make room for other paused work orders they can't see.
Change the status of the work orders. You can mark it as completed or in progress.
After changing the status, the technician can check again. The missing paused work order should now appear.
Note: Make sure to change the status of the initial paused work orders back to paused after the technician sees the missing paused work order.