---
title: "Why am I getting \"Action is cancelled, at least one managed technician must be assigned to this appointment, since the work order total >$0\" error message?"
slug: "why-am-i-getting-action-is-cancelled-at-least-one-managed-technician"
tags: ["Area - Jobs, Appts, Projects", "Role - All users", "Type - Commercial", "Type - Residential", "Focus - Construction", "Focus - Service Replacement"]
updated: 2026-11-05T18:55:01Z
published: 2026-11-05T18:55:01Z
canonical: "help.servicetitan.com/why-am-i-getting-action-is-cancelled-at-least-one-managed-technician"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why am I getting "Action is cancelled, at least one managed technician must be assigned to this appointment, since the work order total >$0" error message?

## Problem

I can't assign a new technician to new appointments on the existing work orders, as I am getting *Action is cancelled, at least one managed technician must be assigned to this appointment, since the work order total >$0* error message.

## Solution

### Set technician splits

This error message occurs when the technician assigned to the work order is unmanaged or deactivated. To resolve the issue:

1. Open the invoice for the work order.
2. In the side menu, click **Adjust** **Split****s**.
3. Change the splits so that the managed and active technicians have 100% of the splits, and the non-managed or deactivated technician has 0%. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-am-i-getting-action-is-cancelled-at-least-one-managed-technician-must-be-assigned-to-this-appointment-since-the-job-total-0-error-message-image-d9jr3ide.jpg?sv=2026-02-06&spr=https&st=2026-11-09T11%3A30%3A02Z&se=2026-11-09T12%3A30%3A02Z&sr=c&sp=r&sig=xZzOPCy2nNLLiD%2F6%2BFM72EjLAIUwzGnqm0gJt8Ph3HY%3D)
4. When finished, click **Save**.

For more, see [Set technician splits](/commercial/docs/set-technician-splits#manage-technician-assignments-for-invoice-splits).

Split determines how much credit each technician is getting for the job. For example: If two technicians perform work on a job, the split could be an even 50%-50%, or it could be 75%-25% if the first technician did a bulk of the work. By default 100% of the technician split will go to the first technician assigned to the job.

[Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)