Why am I getting "Action is cancelled, at least one managed technician must be assigned to this appointment, since the work order total >$0" error message?

Problem

I can't assign a new technician to new appointments on the existing work orders, as I am getting Action is cancelled, at least one managed technician must be assigned to this appointment, since the work order total >$0 error message.

Solution

Set technician splits

This error message occurs when the technician assigned to the work order is unmanaged or deactivated. To resolve the issue:

1. Open the invoice for the work order.

2. In the side menu, click Adjust Splits.

3. Change the splits so that the managed and active technicians have 100% of the splits, and the non-managed or deactivated technician has 0%. 

4. When finished, click Save.

For more, see Set technician splits.