What you're seeing
A work order was brought into ServiceTitan during a data import, but its invoice didn't come over. You need that work order and its invoice in ServiceTitan so the record is complete.
Why this happens
An imported work order can arrive without its associated invoice.
When historical data is imported, a work order can come across without its associated invoice. To restore it, you recreate the work order and generate its invoice by creating it from a backdated estimate, which is what produces the attached invoice.
Before you start
This workflow relies on backdating the work order and the estimate's Sold On date and time to match the original. Backdated dates post to prior periods and can affect accounting periods, revenue recognition, and accounting exports. Confirm with your accounting team before recreating records in a closed or exported period.
A back-end data correction may be a cleaner option, especially at volume. Before recreating records by hand, ask your ServiceTitan contact (your CSM or Technical Support) whether the missing invoices or line items can be imported or corrected directly.
You need permission to create work orders, create estimates, and edit estimate Sale Information. If you don't have it, contact your administrator.
How to fix it
Recreate the work order and generate its invoice from a backdated estimate
In the navigation bar, click Calls, then create a manual work order. Make sure all work order details match the original, including dates and any other information.
Open the work order you created and click Work Order Actions > Add an Estimate, then enter the services and products from the original work order. This is what populates the invoice.
When the estimate is complete, select Sold/Convert.
Click Edit, scroll to the Sale Information section, and set Sold On Date and Sold On Time to the date and time the original estimate was sold. When the pop-up warns that the work order's opportunity date will update to match the new Sold On date, click Save.
Open the sold estimate and click Book New Work Order. This creates a work order linked to the estimate.
Open the work order created from the estimate. The invoice is attached, including all the details from the estimate.
If you need to send it, open the invoice, select Send Invoice, choose your delivery method, and complete the process.
✓ Done · The work order and its invoice exist in ServiceTitan with the original dates and line items, and the invoice reflects everything from the estimate.
Still not working?
Contact ServiceTitan Technical Support at go.servicetitan.com/ask with:
The original (imported) work order number and customer/location
The date and time the original estimate was sold
Whether the recreated invoice shows the expected line items and total
Whether the records fall in a closed or already-exported accounting period
Whether you'd prefer a back-end data correction instead of manual recreation