---
title: "What is the process for cancelling a completed work order and reopening the appointment in ServiceTitan?"
slug: "what-is-the-process-for-cancelling-a-completed-job-and-reopening-appointment-in"
updated: 2026-11-05T20:30:20Z
published: 2026-11-05T20:30:20Z
canonical: "help.servicetitan.com/what-is-the-process-for-cancelling-a-completed-job-and-reopening-appointment-in"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is the process for cancelling a completed work order and reopening the appointment in ServiceTitan?

## Problem

A work order was incorrectly marked as completed with tasks, but it should have been cancelled. In the work order details, click **Add Appointment** and schedule an appointment to reopen and then cancel the work order.

## Solution

You need to reopen the completed work order to cancel it. While reopened, you can also delete the associated timesheet if necessary.

### Reopen the Appointment

1. Go to the work order record for the work order you need to cancel.
2. In the *Schedule Appointments* section, click **Add Appointment**.
3. Schedule an appointment to set the work order back to *In Progress*.

> [!NOTE]
> **Note:** This can only be done if the invoice is in *Pending* status. If the invoice is *Posted*, you'll need to unpost it before you can proceed. If the invoice is *Exported*, you won't be able to re-open the work order.

### Delete the Timesheet

If necessary, you can delete the timesheet associated with the work order. Otherwise, you can skip this step.

1. In the reopened work order, click **View Timesheets**.
2. Click **Delete** for the timesheet you want to delete.
3. Confirm you want to delete the timesheet.

### Cancel the Work Order

1. In the work order record, click **Work Order Actions > Cancel**.
2. Select the reason for canceling the work order and enter any additional comments.
3. Click **Apply**.
4. If the work order had at least one invoice item, a pop-up will inform you that all invoice items will be deleted if you cancel the work order. Click **Cancel Work Order** to confirm you want to cancel the work order.

By following these steps, you can ensure the work order is properly canceled in ServiceTitan.